Charles Shepard Sr. IT Program Manager

A dynamic, results-oriented professional with more than 16 years of project and team management experience success planning, testing and implementing customer solutions for Fortune 100 companies and Federal Agencies. Successfully managed programs/projects totaling over $380 million guiding cross functional teams in the planning, design, integration and implementation of deliverables to meet their business needs. Best practices combined with innovative ideas to drive customer satisfaction in marginal and complex deliverables.

Transferable Skills Include:

Program /Project Management SME

Agile Methodology

ITIL Service Management

Cloud Security

Policies, Process & Procedures

Six Sigma Black Belt

Technology Consulting

Identity Access Management

SDLC/PMLC Methodology

Remote Infrastructure Management

Process Improvement

Asset Management

Risk/Issue Management

Customer Relationship Management

Infustructure Security

Budgeting and Forecasting

Change Management

Executive Highlights

Development Lead for the 2018 World Series of Poker adding new technology and retrofitting gaming tables with newly released devices.

Caesars Ent. Nationwide deployment of Bravo Pit gaming system. Table Game upgrade with new dementions for restructuring of Pits and the entire floor.

Years of experience presenting to CIO’s, CTO’s, Branch Chiefs and have Congressional Oversight Commitees

December 2017 complete implementation of Microsoft Dymanics AX and 365 Suite for the United States Census Bureau.

From May 2011-December 2017 I maintained an 91% project completion rate on original baseline projects for Federal Agencies of the Securities and Exchange Commission and United States Census Bureau.

2016 Completed full implementation of Microsoft Dynamics AX CRM for Financial regulatory systems at the Securities and Exchange Commission.

2014-2015 Fiscal year SEC Management award for with over $42 million in successful projects completed in/under budget and on schedule.

2014 SCCM upgrade to Service Now with systems, hardware and software management

2012-2013 Data Center Migration project for migrating from one base location to three locations spread over the country for the Securities and Exchange Commission

Successful migration from Windows XP to Windows 7 including MicroSoft 2010 upgrade for the entire

Securities and Exchange Commission (OIT Award for Project Implementation 2011)

2006 2nd Quarter Customer Excellence Award for Veteran's Affairs Administration for reducing the agencies communications budget by 30% which helped insure a new five year services contract.

IT system migration 2010 completion from legacy Chevy Chase to Capital One (Windows 7 and Actimize Case management) to lead the way for a seamless system transfer.

Professional Experience

MGM Resorts International

Sr. Product/Program Manager (June 2019 – Present) Contractor

Assign to assist in managing the company wide server migration project which will be converting over one thousand 2008 Windows and database servers to 2016 servers including move some platforms to cloud base clients and databases. My duties also include application version management by insuring no server is migrated without the newest version of the client application. Process improvement by instituting detailed build, design and testing phases which will insure there will be no compliance issues with third party applications or cloud solutions moving forward.

Caesars Entertainment

IT Gaming Products Development Manager (January 2018- June 2019) Contractor Lead

As the development lead for gaming products I was in charge of the gaming tables upgrade projects which consisted of managing the construction on new table game specs, layout, felts, cabinet configurations and retro fitting for new table devices which were to be part of future releases. Duties also included working with multiple vendors to construct arm extensions, order power strips and all required peripherals. Planning for major projects included the revamping of casino floors for the addition of fiber wiring from server closest to the main switches in each pit. Led the successful design, testing, deployment and maintenance of in-house developed along with vendor hardware and software. Develop a new runbook that detailed processes for Project Managers or Development leads to conduct future upgrades to newly released products to ensure successful deployments when versions updates are required. Manage all regulated projects and systems to prepare for deployment nationwide or by the property. Advance understanding of business technology drivers and their impact on architecture design, performance, testing and monitoring. Lead for all product Scrum meetings with internal and external resources for delivery of approved products while providing training for onsite resources the are in line with standard protocols and service contracts. In charge of managing the standing up of new servers, switches databases and software aligned with newly developed gaming products for release nationwide in authorized regulated casinos.

Wells Fargo Financial Services

IT Program Manager (May 2017- January 2018) Consulting

Assisting Wells Fargo with process improvement and best practices to comply with Federal regulations with in their IT Security department with governance over the Access Management and Porfolio Management applications due to the results of recent internal and external audits. Implemented application approval process for a new access management platform. Enhanced the processes to prepare for testing of enterprise applications . Provided documentation on guidance to prepare systems for Microsoft OS migration.

United States Census Bureau, Consultant

IT PMO Director (October 2016- April 2017) Public Trust Clearance

Implementing IT PMO and QA testing structure for the U.S. Census Bureau’s Economic Division based on best practices designed specifically on similar scaled companies, agencies and etc. Developing all SDLC processes and documentation using Agile and Waterfall principles. Conducting gap analysis in all stages of the agencies current gateways for Software and Infrastructure projects. Developing clear and consistent reporting across each project / program and portfolio of work, underpinned by reliable data supports and effective program leadership. Acted as the lead Program Manager for internal governance on implementing Microsoft Global ERP. Worked directly with the vendor on scaling systems for MS Dynamics. Consulted on infrastructure management for Disaster Recovery exercises including Server storage consolidation and virtualization projects.

STG INC U.S. Securities and Exchange Commission, District of Columbia

Sr. Program Manager (May 2011-October 2016) Public Trust Clearance

Sr. Project manager assigned to the US Securities Exchange Commission Office of Information Technology PMO department for process improvement in line with PMBOK and Agile principles.

Accountable for end-to-end Capital Planning and Investment Control (CPIC) and SDLC project management of Program Management Office and Change Management Assurance and testing initiatives including: requirements management, budget performance design, development, risks, scope, dependencies, and stakeholder communications for over 7000 members and 21 offices worldwide. Directly managed the agencies entire project portfolio and all client base software upgrades and infrastructure deployments including such large projects as Windows OS upgrades, Service Now CRM, McAfee ePO upgrade, Data Center Migrations and server upgrades. Additional duties and tasks include the following:

Implemented all Processes and standards for the all agency PMO’s

Installed new requirements for design and performance testing criteria by setting up CMQA (Change Management Quality Assurance) Gateways to allow for a more secure and effective enterprise network.

Managed plan for DMX Server/Storage migration to NAS & VMWare for Data Center site

Relocation

Project management for Enterprise Server, Storage & Backup Upgrades-Email Server

Upgrade/Consolidation migrated entire SEC staff and contractors to Exchange 2008 while mitigating technical risk

and issues.

Coordinated all regional and HQ offices with planning, risks, testing, deployment and issue mitigation.

Created PMO policies from initiation to delivery using templates for planning and delivery

artifacts - charters/scope, MS project schedule, reporting and metrics, communications

plans and risk/issue forms.

Capital One Bank Rockville, MD

AML Bank Security Program Manager (May 2007-December 2010)

Project Manager responsible for the administration of bank compliance operations required

by the Bank Secrecy Act; Define and initiate projects, and assign Project Managers

to manage cost, schedule, and performance of component projects, while working

to ensure the ultimate success and acceptance of the program; Assisted Federal law

enforcement investigations concerning potential terrorist financing schemes involving

non-legitimate charitable organizations based in elevated risk territories conducting

business in the United States; Developed programs to help detect potential avoidance

of currency transaction reporting (cash structuring) via automated systems through detailed

alert criteria; Managed and developed trainings for current BSA regulations; Implemented company guidelines for

compliance investigation case procedures for supporting documentation and digital evidence used for use in law

enforcement subpoenas

IT system migration 2010 completion from legacy Chevy Chase to Capital One (Windows 7 and Actimize Case

management) to lead the way for a seamless system transfer

Case Management desktop implementation for Actimize operating system.

Ongoing development of their SDLC process guidelines for all future projects

Sprint/Nextel Communications Federal/Utility Service contracts

Federal Customer Program Manager (February 2003-March 2007): Managed and directed the national Naval Facilities

Engineering Command, Naval Criminal Investigations, Naval Intelligence, Veterans Affairs profile Federal Government and Department of Defense services accounts. Implemented a daily care structure in which compliance of the delivery order was always met. Conducted monthly face to face trainings with agencies points of contact to insure all needs of the customers are met and anticipated any possible future needs. Established a workable budget and implemented processes to monitor spending and deployment of resources to projects nationwide. Developed and implemented account receivables, services, billing care tools, account usage, and etc... Lead training classes for Government employee’s and customer service representatives. Resolved escalated problems immediately insuring continued fluidity of ongoing contracts. Project management, marketing, materials management, production, sales, order fulfillment, strategic planning, and bid analysis.

Championed implementation of financial management, costing, materials management, production planning

and order fulfillment initiatives.

Managed 10 to 15 technical resources for worldwide installations as well as authored Statement of Work.

Established a master account platform for the Navy under a unified billing format. (Wide Area Work Flow)

Restructured Dominion Powers accounts nationally into one account within a 60 day turn-around with 100%

completion success.

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Previous Career Experience

HouseHold Finance Corp, Program Mgr. Loan Fraud Dept. Bank Of America, Mgr.Card alert system for Federal Travel Cards

Education & Leadership

Norfolk State University– Norfolk, VA

BS Criminal Justice

Project Management Certification (PMP): Project Management Institute since 2006

Six Sigma Black Belt

AML/BSA Training (Anti-Money Laundering): CAMS Member since 2009

CISSP Training (Projected date May 2020)

Professional Development & Affiliations

Project Management Professional (PMP) ITIL V3 Foundation for IT Service Management (ITIL V3)

Nevada Gaming License

Agile (CSPO) (CMS)

SDLC/PMLC System and Project Management Lifecycle Methodology

Designed Learning Flawless Consulting IMA Accelerated Implementation Methodology

TECHNOLOGY SNAPSHOT

Software Applications:

Microsoft Office Suite, ERP Integration

MS Visio, MS Project, SharePoint, CA Clarity, Plainview Portfolio, Salesforce CRM, Office365 – Microsoft Dynamics CRM/AX 2012

Methodology:

Project Management Lifecycle Methodology (PMLC), System Development Lifecycle Methodology

(SDLC) Agile (CSM) (CSPO)

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