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Sales Customer Service

Vancouver, WA
19.00/ hour
March 10, 2020

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Vancouver, WA ***** 360-***-****

Soaimaile Tarrant Faaopega Objective

Highly organized and efficient with proven ability to adapt quickly to changes and challenges. Seeking to help contribute towards the success of your command. Microsoft Office, Microsoft Windows


Adobe Acrobat, Sales


Call center

Cash receipts


Customer satisfaction

Customer service




Microsoft Office

Microsoft Windows


Quality assurance


Quality Control



Assisted patients in filling out check-in and payment paperwork Generated monthly statements to check outstanding balances Took copayments and compiled daily financial records Reviewed and corrected claim errors to facilitate smooth processing Used EPIC to schedule appointments

Explained plans for treatment and payment options

Reviewed daily care slips for doctors

Educated patients on medicine and at-home healthcare tools Compiled and reviewed medical charts

Balanced deposits and credit card payments each day Collected and processed co-payments and out-of-pocket charges using EPIC Participated in facility surveys and inspections made by authorized governmental agencies Reviewed documentation for compliance with requirements and accuracy of information P S



Performed account reconciliations and resolved variances Customer Service Representative, 11/2017 to 04/2018 Waste Connections – VANCOUVER, WA

Customer service call center answering fast paced call environment Daily monitoring of accounts that we open and close, Collections accounts and calls to help customers get back on track

Billing and Accounting on daily basis to assist resident accounts as well as Business commercial accounts

Inventory counts on daily containers such as garbage carts, Drop boxes and garbage or recycling containers

Provide daily record and reports to Manager and to Leads for each job order Or accounts that we work on daily

Calls are all monitored and listened too as well as emails Work well under pressure and under watchful eye

Outbound calls made when we have over flowing voicemail due to high volume calls inbound and holding time is high

Handle daily customer complaints and issues

Ability to work with co-workers in close environment call center We answer calls and assist all customers for residential and commercial accounts We deal with accounting, billing, collection, new starts resident & commercial & constructions We do cold calling on past due amounts and we follow up with all email or missed calls Evaluated customer account information to assess current issues and determine potential solution Maintained revenue streams by exhausting every option before offering refunds Resolved average of [Number] inquiries per week to consistently meet performance benchmarks, including speed, accuracy and volume

Slot & Gaming Machine Technician, 04/2011 to 10/2017 Pechanga Casino & Resort – Temecula, CA

Possess commercial gaming license from State of California Point of contact for all incoming trouble shoots for over 1000 plus slot machines Proficient at adding, subtracting, multiplying, and divide in all units of measure by using whole numbers, common fractions, and decimals

Able to compute rate, ratio, and percent and to draw and interpret linear and bar graphs Continue to initiate verifications and issues hand paid jackpots when necessary Continue to service slot machines for voucher fills and bill validator jams, and other such as troubleshooting for situations that arise with all different type of slot machines Responsible for all machine issues and guest service in assigned area When needed, I can work dual hats such as work in the cashier to help with exchanging large denomination bills into requested denomination for all guests For all new and existing slot machines, I can apply principles and practices to determine how to diagnose any error and or problem

Continue to report any discrepancies that will determine for a shutdown of a machine or the entire row of machines

Continue to provide great customer satisfaction and meet team quotas on a daily basis Provide a daily record and reports to the Quality Assurance Manager and to the Assistant Manager for each job order

Maintain a safe work environment and deliver quality and timely services to enable the code of Pechanga's casino and resort number one is safety

Continue to assist in maintaining cleanliness and safety within the gaming area Notifies management of potential problems within the gaming area Continue to collaborate across teams to share updates and coordinate on new ideas at the weekly staff meetings

Quality Assurance Control Inspector, 06/2007 to 04/2011 ABBOTT LABORATORY – Temecula, CA

Highly experienced and certified to all requirements needed for testing pharmaceutical products Specified and prototype tools to increase the quality efficiently in the workplace and work directly with writing teams to develop customer-focused content

Participated in the Abbott vision team by giving my expertise to enable the mission success and turnaround time to deliver the pharmaceutical products Made decisions and execute work based on sound analysis that reinforces fiscal responsibility Participated in the interview panel board

Interviewed Quality Control Inspectors in specific areas and wrote informative ratings on current QA practices and theory as they pertained to the mission of the workforce Responsible for compliance with applicable Corporates and centralized policies and procedures Maintained inspection process and documentation in accordance with AVI procedures, GMP (21 CFR part 211) and QSR (21 CFR part 820)

Experienced and Certified to all requirements needed for testing pharmaceutical products Prioritized daily work by taking into account production issues, group goals and standard operating procedures

(i.e FIFO, etc)

My primary role and responsibilities is to achieve an Effective and efficient time management and quality assurance by overseeing and completing data calls when called upon Proficient in the use of standard inspection gages and automated/manual optical including Nikon laser equipment

Trained and assisted other inspectors in the processing/inspection of components and IQA documentation

Actively involved in continuous improvement process by facilitating training and certification up to date Utilized advanced numerical and statistical data and computer programs to analyzed and resolve inspection issues

Retail Sales Supervisor, 01/1999 to 06/2007

W.H. Smith Retail – Portland, OR

Managed and supervised 14 staff members in the sales department Monitored sales activities to ensure that customers receive satisfactory service and quality goods Assigned employees to specific duties and/or areas when needed Directed employees to engage in sales, inventory taking, reconciling cash receipts and invoices in performing services for customers

Reported performance and functions of W.H

Smith Retail to the upper management if necessary

Hired, trained, and evaluated personnel in sales, promotion, and letting workers go when appropriate Managed work schedules to ensure coverage on floor Worked long hours in case short staffed

Kept all personnel records locked for personnel security Enforced safety, health, and security to each staff meeting Ability to handle any stress level due to the high volume of calls and meet our sales number Have a good sense of details and visual appeal in order to arrange the merchandise irresistibly to customers

Excellent communication and management capabilities Ability to make sales representatives work as a team by representing good leaderships qualities Checked each items in order to ensure they are stocked and if needed, draft and execute a reorder for inventory

Enforced safety, health, and security rules

Establish and implement policies, goals, objectives, and procedures for the sales department given by upper management

Created an effective workplace and a greater strategic success for our sales department to bring less stress and a more fun work environment

This brought our team to always meeting our sales quota on a monthly basis Handled customer complaints and ensured that the customers are satisfied Collected feedback from customers in order to ensure changes within our department Ensured that our sales department upheld the W.H

Smith policies

Taught staff how to handle difficult situations with calm and professionalism High School Diploma: 1988

American Samoa - PAGO PAGO

High School Diploma: 1988

Samoana High School Pago Pago - American Samoa


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