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Manager Software

Jacksonville, FL
March 10, 2020

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Teresa Rivera Velázquez 787-***-**** email:

Jacksonville, FL



Highly motivated, bilingual professional with strong Computer Engineering knowledge during 20+ years of experience in Software Development, Software Quality Assurance, Testing, Consulting, Teaching, Research and Management. Proficient Quality Professional with high customer orientation in different regulated verticals (Aerospace, Banking, Department of Defense) and the Academia. Successful career with increasing responsibilities in several areas of Computer Engineering such as Business Analyst, Agile Project Manager, SCRUM Master, Engineering Senior Tester, Quality Assurance Lead/Analyst, and Mobility Applications Tester for custom application and database developments in multiple technologies such as .NET,JAVA, Angular, Xamarin, PHP, Laravel, SharePoint, and Mobile (Android/iOS). KEY ACHIEVEMENTS Banking Business Analysis / Process Improvement:

Facilitate 35+ user stories in dual language for an international banking web application development, 20+ user stories for US DoD mobile applications development.

Drive scrubbing user stories and requirements for Software Development team and Product Owner

Successful demonstration of budget management web application to International Bank Executives

Recognized as DXC Trusted advisor for International Bank Leadership team.

Generate and deliver Daily Progress reporting to DXC Sales Team and International Bank Leadership

Active participation on Requirements Gathering Workshop with Marketing, Sales, Product Manager

Subject Matter Expert for QA process improvement and defects resolution management

Successful collaboration in multicultural and multidisciplinary teams

Lead over 5 Software Research – Proof of concepts Project Management / AGILE:

AGILE Project Management and AGILE Testing Experienced Professional

Deputy Project Manager for an international banking web application improvement cycle

Able to work onsite (home-based and abroad), and remotely in diverse complexity projects

Proficient in WORD, Excel, and PowerPoint

Active participant on SCRUM projects and AGILE ceremonies

Managed define, shape, and drive of 50+ projects to completion Software Quality Assurance / Testing:

Led advanced Manual Testing on multiple applications and DB development platforms (e.g. PHP,

.NET, Java, SharePoint, C#, Xamarin, HTML, CSS Selectors, Informatica, SAP, Oracle)

Automated Testing basics for AGILE and Waterfall lifecycles in Multiple testing management platforms (e.g. HP QC, HP UFT, Visual Studio, Team Foundation Server, MS Test Manager)

Designed Test suites: HP ALM, Visual Studio Team Services, Team Foundation Server, and Zephyr

Proficient work with Agile Management Tools: JIRA, Rally

Identified testing approaches depending on complexity of the application development

Performed Software QA on basic DEVOPS and AWS Projects

Proficient on improving test strategies for tracking and fixing software issues

Designed and executed 50+ Test Plans for a variety of Business and Enterprise applications (e.g. Cost Accounting, Time & Attendance, SAP Security, Documents Management)

Developed scripts for features, regression and UAT test suites

Successfully managed over 5000 defects resolution Software Development / Maintenance / Support:

Technical documentation of Java / Oracle financial web application for architectural roadmap

Successful cleanup in 2 months of a year-long Informatica tickets pipeline

100+ successful migrations of SharePoint 2010 to 2013

Knowledge in mobile applications development using Visual Studio with Xamarin


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Developed VB Scripting automation for SAP Security Reports Generation

Advanced experience on Continuous Integration Environments based on JIRA, Confluence PROFESSIONAL


Bank of America (Contractor Diversant) Jun 2019 - PRESENT IT Technical Business Analyst

Works with Product Owner to define features and stories

Creates and proofs data scripts for inserts, updates and deletes as needed to fulfill design

Creates ad hoc SQL to perform data analysis for design validation and issue resolution

Reviews existing application code for business logic and to determine what needs to be modified for defect corrections or next design initiatives.

Team member in the integration of new interfaces or changes to existing interfaces

Reviews test scripts and ensure system testing is completed and documented appropriately

Supports user acceptance testing providing feedback in test case creation

Works with Scrum Master and Change Manager to control scope and change management

Active collaborator in Agile ceremonies (e.g. daily stand-ups, backlog refinement)

Plans, coordinates and supports off-shore team in off-hours production deployment / verification

Researches any fallout from production releases to address resolution DXC Technology, Inc. (former Axon PR, Inc.) Mar 2017 – Jun 2019 Professional Quality – Agile Project Manager, Quality assurance lead, Senior Test Engineer, SCRUM Master

Agile Project Management with SCRUM

Projects quoting and invoicing

Liaison with DXC Senior Quality Professionals (Tampa, Mexico, and Norway)

Trusted advisor for QA Process improvement and Defects Resolution Management

Managed / executed the QA Project Plan in a full project lifecycle of a Banking Web Application development and integration to legacy system; collaborating and reporting to DXC Sales team

Managed the QA Project Plan in a project lifecycle of a Scholarship Approval Web Application

Worked as Project Lead / Developer in SAP EPR Process Automation

Managed / executed Quality Assurance Project Plan in ITAR Mobile Application development

Created / executed Quality Assurance Plan for Mobile (IOS) App, and Web Apps

Coaching/guidance to peers, junior team members, co-ops and/or consultants

Build a partnership network with customers

Computer Science Corporation, Inc. (former Axon PR, Inc.) Mar 2015 – Mar 2017 SENIOR CONSULTANT – QUALITY ASSURANCE ANALYST

Collaborated with Development Teams on Software Quality Assurance planning and execution

Participated in Software Requirements Gathering task

Reviewed: Requirements, User Stories, Technical Design, Project and Quality Plans, Test Cases

Identified Risks and Defect Root Causes

Developed and delivered training to entry-level new employees during their onboarding

Resourcing and Interviewing for Quality Assurance Team

Mentor Junior QA Testers on Quality Assurance, Testing Processes, and Best Practices

Standardized and created QA Processes to improve customers satisfaction. Axon PR, Inc. Mar 2014 – Mar 2015


Active participation in the creation of the Software Development Life Cycle process

Created and executed Test Plans for Custom Applications Development and Production Support

Applied Quality Assurance techniques to validate Production Support process


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Collaborated on Business Process Analysis and Standardization for the practice

Prepared Quality Assurance tasks estimates for Software Development bidding

Evaluated Testing Tools for and performed Manual and Automated Testing

Documentation Creation / Review: Test Plans, Technical Designs, SOPs, and Work Instructions

Code Review and Reverse Engineering for Web Application (Oracle/Java) and documentation

Testing and fixing 100+ corporate web sites migration into SharePoint

Performed Tier #1 and Tier #2 in Production Support Help Desk University of Puerto Rico, Aeronautical & Aerospace Institute Nov 2016 – Dec 2016 Invited PROFESSOR

Designed and delivered Software Engineering course to 15 Software PM, Engineers and Testers University of Puerto Rico Aguadilla Aug 2000 – May 2014 Full Time Professor

Associate Director - Services in Online Multimedia Education (2008)

Supervised Computer Laboratories technicians and assistants (Group of 5)

Coordinated, created and delivered software applications workshops to Faculty and Students

Provided orientation about the use of technology for educational purposes to Faculty

Teaching Electronics and Software Programming courses

Active participant on Computer Science, Control Quality and Engineering Curriculum Revisions

Designed New courses in Applied programming and Software Quality EDUCATION University of Puerto Rico, Mayaguez

Master of Science in Computer Engineering - Thesis: Usability Engineering for Handheld Apps Bachelor of Science in Computer Engineering - Concentration: Software Columbus University, New Orleans

Master of Business Administration, Computer Engineering Management CERTIFICATIONS/


Professional SCRUM Master (2018); DEVOPS Green, and White Belts (2018); Project Management Professional - PMP (2017); Software Test Automator, Software Test Manager and Software Tester

(2017); ACE Associate Professional (2014) – Lean Sig Sigma; Online Professor (2011) TRAININGS SCRUM Master and AGILE Project Management, CSC Catalyst Client Delivery/AGILE, DEVOPS and Automated Testing, Amazon Web Service Delivery, Export Control Fundamentals, Pharmaceutical Processes Validation



Recipient of DXC Technology Success Sharing Program Award for FY2018

DXC Technology Certificate of Recognition – HSBC Project

Recognition – Quality Tester

Faculty Excellence Award

SUMA CUM LAUDE and CUM LAUDE - Master’s and Bachelor’s graduations LEADERSHIP


Accelerated DXC Leadership Program (2018)

Treasurer: Football Club, Dance Team, Church

Women in Leadership Puerto Rico Chapter – Secretary and Treasurer

DXC Business Goals and Strategies Group

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