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Customer Service Front Office

Brampton, ON, Canada
March 10, 2020

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Surbhi Goswami

** ********** ***** ********, ** L6Y 4V7

Phone: (647) 572- 7254



Sep 2019 – Sep 2020 Mississauga, QC

Global Business Management CDI College

July 2015 – Aug 2018 India

Bachelor of Commerce (B.COM) Kurukshetra University, Kurukshetra

May 2015 Ambala, India

Grade 12th P.K.R Jain Public School


- High levels of integrity

- Excellent customer service & client relations

- Strong work ethic, positive attitude & good communication skills

- Critical thinking / problem solving. Exercise sound reasoning to analyze issues, make decisions, and overcome problems

- Demonstrate a strong commitment to safety in all tasks performed

- Exceptional management skills & able to prioritize efficiently

- Able to adapt multiple projects simultaneously & work in a high paced environment

- Strong organizational and interpersonal skills.

- Willing to learn new skills.


September 2017 (Part Time) Ambala, India

Receptionist / Front Office Executive Pardhan Service Center Duties and Responsibilities

Answer and direct phone calls

Organize and schedule appointments

Plan meetings and take detailed minutes

Write and distribute email, correspondence memos, letters and forms

Assist in the preparation of regularly scheduled reports

Develop and maintain a filing system

Update and maintain office policies and procedures

Order office supplies and research new deals and suppliers.

Maintain contact lists

Provide general support to visitors

Act as the point of contact for internal and external clients May 2018 – August 2019 Ambala, India

English Speaking & IELTS Trainer Vishwas International Immigrations Duties and Responsibilities

Plan, prepare and deliver lessons to classes.

Prepare and set tests, examination papers and exercises

Mark and provide appropriate feedback on oral and written work

Write and produce new materials, including audio and visual resources

Attend and contribute to training sessions By IDP.

Participate in marketing events for the language school

Prepare information for inspection visits and other quality assurance exercises

Undertake administrative tasks, such as keeping student registers and attendance records. Additional Experience

September 2019 – December 2019

Customer Service Representative Hymopack Limited LTEE, Vaughan (CANADA)

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