Susanne Aylward
*** *. ******** **., **********, IN 46140 602-***-**** ************@*****.***
TECHNICAL WRITER
*Open to local and remote positions
CORE COMPETENCIES
Business Analyst /Technical Writing Project Management
Confluence Research
Microsoft Word/Excel/SharePoint Balance multiple projects simultaneously
HIGHLIGHTED CAREER ACHIEVEMENTS
●Team Leadership – Led a team that reviewed documents to confirm adherence to federal government privacy regulations.
●Business Continuity Planning and Incident Response – Assisted in the creation and retooling of a comprehensive incident response and business continuity plan for a $35 million company.
●Portfolio and Document Management - Managed worked on multiple projects such as report deliverables proposal responses to federal, state, and corporate requests for proposals (RFPs), including Indefinite Delivery Indefinite Quantity (IDIQ) task orders and firm-fixed price contracts; directed the effort to standardize and record all internal and external meetings for the support of a $22 million a year engagement for the Centers for Medicare and Medicaid Services.
PROFESSIONAL EXPERIENCE
Talent Burst, Indianapolis, IN August 2019 – Current
Fiserv, Technical Writer (contract)
●Create documentation for database platforms
●Create documentation for project transition
●Work with tech writing team to create style guide
●Create templates for various forms of documentation
●Create and maintain reporting for team member tasks and goals
Fahrenheit IT, Indianapolis, IN November 2018 – June 2019
UnitedHealth Group, Senior Technical Writer (contract)
●Create subject area pages in Confluence
●Work with various teams to determine documentation needs
●Teach managers and team meetings layout of Confluence pages
●Create documentation as needed for various teams
●Edit documents for various teams and tools
BCforward, Indianapolis, IN
Eli Lilly, Technical Writer (contractor) April 2018 – August 2018
●Create documentation for new medical products
●Create standard operating procedures for IT and diabetes supply department
●Maintain weekly reporting for technical writing team to be reported to team managers
●Facilitate meetings with subject matter experts to create and update documentation
One America, Technical Writer (contractor) December 2017 – April 2018
●Create administrative user guides for OneAmerica marketing platforms
●Create end user guides for OneAmerica marketing platform
●Created template for marketing lines of business documentation
●Create and update various documentation for IT and marketing lines of business
MISO Energy via Anchor Point Technology, Indianapolis, IN April 2017 - August 2017
Contractor, Technical Writer, ITPC (IT security)
●Created documentation following North American Electric Reliability (NERC) regulatory standards
●Created work level instructions for various IT Teams
●Created and maintain reference documents
●Assisted with various technical writing and editing projects as needed
Anthem, Indianapolis, IN October 2015 – April 2017
Technical Writer, Information Security Policy and Programs
●Created documentation following Health Information Trust Alliance (HITRUST) and Health Insurance Portability and Accountability Act. (HIPAA) regulatory requirements
●Created, update and maintain Technical Configuration Standards (TCS) for Information Security
●Created and facilitate review teams consisting of members from various technology-based teams at Anthem
●Research various technologies utilized by Anthem
●Communicated with subject matter experts (SME), managers and teammates on the needs and requirements of the TCS documents
●Created and maintain weekly status report for TCS Team
●Participated in the creation of new standard operating procedure (SOP) for new TCS request and creation process
●Assisted with other document creation and organization policies as needed
●Edited TCS and other documents
Rook Security, Indianapolis, In March 2015 – October 2015
Technical Writer, Editor (IT Security)
●Created Security Operations Center Team (SecOps) reports for various clients
●Edited company documents and publications
●Researched information needed for reports, using various tools and sites
●Communicated with project managers regarding client needs
Premiere Credit of North America, LLC, Indianapolis, In April 2014 – March 2015
Proposal Writer, Editor
●Created documentation under Federal Information Security Management Act (FISMA) regulatory requirements
●Researched potential business opportunities
●Edited company documents and publications
●Responded to request for proposals (RFPs), created proposals
●Created reports for the CEO, CFO and vice presidents
●Communicated with department managers to create up to date modules to be used in proposal and responses
Briljent, LLC Indianapolis, Indiana January 2008 – May 2013
Document Team Lead/Technical Writer (Medicare and IT security)
●Created training guidelines for and created documents following HIPAA and personally identifiable information (PII) and personal health information (PHI) regulatory requirements
●Organized and prepared documentation and technical packages for proposal responses to RFPs.
●Contributed to the preparation of proposals for government and private contracts by facilitating research and composing sections.
●Maintained records, reports, or files, and edited written material to ensure correct grammar, punctuation, or spelling
●Read technical drawings, schematics and production layouts to incorporate in standard operating procedures
●Observed and documented production, experimental, or developmental activities related to technical operating instructions, test procedures, and manuals
●Organized and compiled technical data and design specifications.
●Prepared technical reports and other related documentation for qualification testing of software and hardware infrastructure products
●Created, managed, and updated standard operating procedures for the 1-800 Medicare call centers and in house
●Updated and maintained online essential job training documents for 1-800 Medicare call center employees
●Led a five-member team that reviewed documents to confirm adherence to federal government privacy regulations; duties included reviews and corrections of violations
Project Management Consultant/Executive Administrative Assistant
●Managed projects and events for non-profit and state agencies
●Built relationships with business owners and business management
●Coordinated meeting facilities and catering needs
●Worked closely with clients to identify their needs and challenges and provided solutions-oriented campaign themes and timelines. Revamped a client’s marketing calendar and helped generate the largest increase in recruitment in the client’s recent history
●Marketed events through fliers, emails, programs, and media outlets
●Assisted the project manager, director of technology, and vice president of government solutions to complete projects for a large federal government contract
Planned and managed company’s first major philanthropic campaign for the United Way; United Way’s goal for the company was exceeded by more than 20%, nominated to continue spearheading the effort for the foreseeable future
●Arranged and managed diverse coordination and volunteer efforts for foster care and adoption for the state agency in Indiana
LICENSES and CERTIFICATIONS
SAFe Agile Certified – October 2019
Licensed Health Insurance Agent - Indiana
EDUCATION
Bachelor of Arts in English, Indiana University Southeast, 2006