Susanne Aylward

*** *. ******** **., **********, IN 46140 602-***-**** adb8le@r.postjobfree.com

TECHNICAL WRITER

*Open to local and remote positions

CORE COMPETENCIES

Business Analyst /Technical Writing Project Management

Confluence Research

Microsoft Word/Excel/SharePoint Balance multiple projects simultaneously

HIGHLIGHTED CAREER ACHIEVEMENTS

●Team Leadership – Led a team that reviewed documents to confirm adherence to federal government privacy regulations.

●Business Continuity Planning and Incident Response – Assisted in the creation and retooling of a comprehensive incident response and business continuity plan for a $35 million company.

●Portfolio and Document Management - Managed worked on multiple projects such as report deliverables proposal responses to federal, state, and corporate requests for proposals (RFPs), including Indefinite Delivery Indefinite Quantity (IDIQ) task orders and firm-fixed price contracts; directed the effort to standardize and record all internal and external meetings for the support of a $22 million a year engagement for the Centers for Medicare and Medicaid Services.

PROFESSIONAL EXPERIENCE

Talent Burst, Indianapolis, IN August 2019 – Current

Fiserv, Technical Writer (contract)

●Create documentation for database platforms

●Create documentation for project transition

●Work with tech writing team to create style guide

●Create templates for various forms of documentation

●Create and maintain reporting for team member tasks and goals

Fahrenheit IT, Indianapolis, IN November 2018 – June 2019

UnitedHealth Group, Senior Technical Writer (contract)

●Create subject area pages in Confluence

●Work with various teams to determine documentation needs

●Teach managers and team meetings layout of Confluence pages

●Create documentation as needed for various teams

●Edit documents for various teams and tools

BCforward, Indianapolis, IN

Eli Lilly, Technical Writer (contractor) April 2018 – August 2018

●Create documentation for new medical products

●Create standard operating procedures for IT and diabetes supply department

●Maintain weekly reporting for technical writing team to be reported to team managers

●Facilitate meetings with subject matter experts to create and update documentation

One America, Technical Writer (contractor) December 2017 – April 2018

●Create administrative user guides for OneAmerica marketing platforms

●Create end user guides for OneAmerica marketing platform

●Created template for marketing lines of business documentation

●Create and update various documentation for IT and marketing lines of business

MISO Energy via Anchor Point Technology, Indianapolis, IN April 2017 - August 2017

Contractor, Technical Writer, ITPC (IT security)

●Created documentation following North American Electric Reliability (NERC) regulatory standards

●Created work level instructions for various IT Teams

●Created and maintain reference documents

●Assisted with various technical writing and editing projects as needed

Anthem, Indianapolis, IN October 2015 – April 2017

Technical Writer, Information Security Policy and Programs

●Created documentation following Health Information Trust Alliance (HITRUST) and Health Insurance Portability and Accountability Act. (HIPAA) regulatory requirements

●Created, update and maintain Technical Configuration Standards (TCS) for Information Security

●Created and facilitate review teams consisting of members from various technology-based teams at Anthem

●Research various technologies utilized by Anthem

●Communicated with subject matter experts (SME), managers and teammates on the needs and requirements of the TCS documents

●Created and maintain weekly status report for TCS Team

●Participated in the creation of new standard operating procedure (SOP) for new TCS request and creation process

●Assisted with other document creation and organization policies as needed

●Edited TCS and other documents

Rook Security, Indianapolis, In March 2015 – October 2015

Technical Writer, Editor (IT Security)

●Created Security Operations Center Team (SecOps) reports for various clients

●Edited company documents and publications

●Researched information needed for reports, using various tools and sites

●Communicated with project managers regarding client needs

Premiere Credit of North America, LLC, Indianapolis, In April 2014 – March 2015

Proposal Writer, Editor

●Created documentation under Federal Information Security Management Act (FISMA) regulatory requirements

●Researched potential business opportunities

●Edited company documents and publications

●Responded to request for proposals (RFPs), created proposals

●Created reports for the CEO, CFO and vice presidents

●Communicated with department managers to create up to date modules to be used in proposal and responses

Briljent, LLC Indianapolis, Indiana January 2008 – May 2013

Document Team Lead/Technical Writer (Medicare and IT security)

●Created training guidelines for and created documents following HIPAA and personally identifiable information (PII) and personal health information (PHI) regulatory requirements

●Organized and prepared documentation and technical packages for proposal responses to RFPs.

●Contributed to the preparation of proposals for government and private contracts by facilitating research and composing sections.

●Maintained records, reports, or files, and edited written material to ensure correct grammar, punctuation, or spelling

●Read technical drawings, schematics and production layouts to incorporate in standard operating procedures

●Observed and documented production, experimental, or developmental activities related to technical operating instructions, test procedures, and manuals

●Organized and compiled technical data and design specifications.

●Prepared technical reports and other related documentation for qualification testing of software and hardware infrastructure products

●Created, managed, and updated standard operating procedures for the 1-800 Medicare call centers and in house

●Updated and maintained online essential job training documents for 1-800 Medicare call center employees

●Led a five-member team that reviewed documents to confirm adherence to federal government privacy regulations; duties included reviews and corrections of violations

Project Management Consultant/Executive Administrative Assistant

●Managed projects and events for non-profit and state agencies

●Built relationships with business owners and business management

●Coordinated meeting facilities and catering needs

●Worked closely with clients to identify their needs and challenges and provided solutions-oriented campaign themes and timelines. Revamped a client’s marketing calendar and helped generate the largest increase in recruitment in the client’s recent history

●Marketed events through fliers, emails, programs, and media outlets

●Assisted the project manager, director of technology, and vice president of government solutions to complete projects for a large federal government contract

Planned and managed company’s first major philanthropic campaign for the United Way; United Way’s goal for the company was exceeded by more than 20%, nominated to continue spearheading the effort for the foreseeable future

●Arranged and managed diverse coordination and volunteer efforts for foster care and adoption for the state agency in Indiana

LICENSES and CERTIFICATIONS

SAFe Agile Certified – October 2019

Licensed Health Insurance Agent - Indiana

EDUCATION

Bachelor of Arts in English, Indiana University Southeast, 2006

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