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IT business analyst/project manager

Mobile, AL
March 10, 2020

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Amy Rainwaters, MSOL +1-513-***-****


More than 15 years experience managing IT projects, analyzing requirements, and coaching teams. Experience

Board Certified Health And Wellness Coach 2018- Present Amy Rainwaters Coaching

Integrating my IT experience with Change Theories and Motivational Interviewing techniques, I coach individuals and groups on holistic health concepts.

• Achieve individual successes by helping clients find root causes of behavior change roadblocks

• Collaborate with clients to put together a plan to improve their quality of life

• Promote synergy and provide social support for behavior change by leading group workshops and challenges

Manager, Business Analysis 2013 - 2018

Fifth Third Bank 6 years

I was responsible for a team of business analysts who supported commercial lending/loans and customer relationship management systems. I ensured IT projects were successfully implemented.

• Identified key reasons why a troubled project continued to be over-time and over-budget then took action to overcome these challenges.

• Worked closely with several third-party vendors (Moody’s, Misys) to provide solutions for the commercial lending processes of the bank. This included negotiating SOWs and Change Requests, and working with Sourcing and Legal departments.

• Facilitated and oversaw change management process for CRM

• Engaged other BA managers to foster collaboration and continuity across teams.

• Managed project hours and budget in HP PPM system;

• Utilized JIRA for issue tracking.

• Scrum/agile and waterfall SDLCs.

I was a team lead for the Small Business Lending/Loans program, and led IT project efforts for the commercial cash processing systems for the bank.

• De-constructed Small Business Lending IT Upgrade Program into 10 projects then coordinated requirements across all projects

• Wrote project charters, constructed project plans, managing deliverables, and provided budget input

• Utilized MS Project

• Led bi-weekly collaborative efforts to elicit, document, QA/test and manage business and functional specifications

• Assisted the LOB with negotiating the SOW with the vendor

• Designed MS Visio flowcharts depicting system and business process flows

• Trained senior and junior-level analysts and project managers Project Manager/Business Analyst 2008 - 2013

consultant 6 years

I was a Business Analyst and Project Manager for HR systems, e-commerce, training and document work-flow applications in energy, finance, grocery, and insurance industries. Scrum/agile and waterfall SDLCs.

• Cross-functional team lead for Training Tracker application which tracked employee training through GE’s LMS

• Developed project timelines, budget input, performed QA testing, SLAs, RFPs, assessed training needs

• Collaborated with other BA’s, PM's, vendors, SME's, architects, and LOB

• Elicited, wrote and managed business and technical requirements, user stories, use cases, UAT

• Led sprint reviews and demo’s

• Led collaborative workshops to elicit new requirements

• Mentored business analysts

• Analyzed table definitions and relationships then compiled raw data into user-friendly reports

• Translated MS Visio files (wire-frames) into detailed technical requirements.

• Trained and worked within Six Sigma environment

Coach and Director 2004 - 2007

Gymnastics and Tumbling 4 years

I directed a department of a large gymnastics program with 8 direct reports.

• I increased overall enrollment by 10% within 6 months; increased summer revenue by 15%.

• Resource planning – Hired and developed staff to fulfill program needs

• Developed curriculum; organized training and competition schedules

• Provided budget input and accountability for staffing and other expenditures IT Business Systems Analyst/Project Manager 1997 - 2004 Procter & Gamble 8 years

I was a project leader for SAP initiatives for my division, and the SME for a propriety Oracle database that housed chemical formulation and regulatory data.

• I implemented new SAP interfaces for North American supply chain system which helped decrease time-to- ship.

• I built a centralized, electronic Information Management system that decreased toxicology research time by 50%.

• Collaborated with SME’s across Asia, Europe, and Latin America for training and user-experience feedback

• Configured interfaces and performed data mapping between SAP systems

• Analyzed table definitions and relationships then compiled raw data into user-friendly reports

• Partnered with customers and developers to elicit, document, test and manage specifications for projects

• Hired and trained contractors

• Designed and implemented a global training program (online and in-person modules)

• Installed hardware and software on PC’s and servers

• Designed, published and supported internal websites Education

Professional Scrum Master

Mayo Clinic Wellness Coach Training Program 2018 - 2018 Wellness Coaching

Mount St. Joseph University 2013 - 2016

Master of Science (MS), Organizational Leadership, 3.9 TechSkills-Cincinnati 2008 - 2009

SQL Server, 4.0

Belhaven University 1987 - 1992

BA, Psychology, 3.83

While studying psychology, I was involved in the Student Missions Fellowship on campus that provided outreach to the local community.

University of Maryland Global Campus 1989 - 1990

Psychology German Language Computer Science, 4.0 While living in Germany, I attended UM to continue working toward my college degree. I took classes on the military bases located in Ansbach and in Heidelberg. Skills

Business Analysis • Requirements Gathering • SDLC • Project Management • IT Management • IT Project & Program Management • Coaching • Agile & Waterfall Methodologies • Leadership • Analytical Skills


Professional Scrum Master •

Feb 2020 - Present

MS SQL Server • Microsoft

Mayo Clinic Wellness Coach • Mayo Clinic Rochester National Board Certification for Health and Wellness Coaching • National Board for Health & Wellness Coaching

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