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Engineer Air Force

Tooele, UT
March 10, 2020

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385-***-**** ●


Technical professional with extensive experience and excellence in QA, automated testing, SQL, Unit testing using C#. Knowledgeable with Agile processes and JIRA. Experienced technician in telecommunications, audio and video, SIP, H.323, ISDN, VoIP, TCP/IP and Voice and data network industries. In depth experience in Project Management, field service, training, and support. Strengths include creative thinking, excellent troubleshooting abilities, eclectic array of technical knowledge, and a tenacious desire to resolve issues and help others. Ability to explain highly technical information to non-technical clients. Absorbs and learns advanced technical concepts quickly. Patient and empathetic. Team builder and player.


Worked internationally with small and large businesses and US military entities including Cisco, Polycom, Tandberg, US Army, Marines and Air Force, NASA, JPL, US Patent Office, FAA, Department of the Treasury, National Oceanic and Atmospheric Administration, and corporations, universities and hospitals across the Continental USA, Alaska, Hawaii, Canada, Puerto Rico, Ireland and Okinawa, Japan.



QA engineer, Communications Infrastructure Team, User Registration Database Team Supported as QA Lead new and existing solutions for the Sorenson video network for the Deaf. Created and implemented automated QA test procedures using SQL and Visual Studio (C#). Utilized Jenkins for continuous integration. Experienced with JIRA, knowledge of Agile and DevOps methods. Troubleshooting of SIP audio/video network infrastructure including Oracle SMX and SBC, Transit and CoTURN servers, Gateways, MCU and Gatekeeper solutions. SQL and C# programming skills. Selected Achievements

Sorenson Apollo 11 Award for Excellence in developing the first Automated Video Attendant (IVR) for the Deaf

Created and implemented automated test cycles for Sorenson User Registration Database (URD)

Resolved over 200 SIP, audio and video issues in the infrastructure and Sorenson Bridge networks

Passed the SIP School Certified Associate program

Studied and passed the Wireshark Authorized Network Analyst exam

Part of small team in determining replacement for current Oracle system

Wrote test matrices and reports on results of system bugs VISUAL SYSTEMS GROUP INC (VSGi)-Home Based Office 8/2012-11/2014 Video Network Support Technician

Supported as 3rd

tier phone support complex integrated audio, video, ISDN and VOIP networks, specializing in Cisco and Polycom infrastructure products, including Cisco TMS, Cisco UC Call Manager, Cisco Codian 8000 MCU, VCS Expressway, Polycom RMX MCU, and VBPe Video Border Proxy. Experienced in integrating Unified Collaboration networks with voice, audio, video and data. Troubleshooting and issue resolution.


Selected Achievements

Resolved over 900 issues, many of them involving complex troubleshooting of VoIP and audio/video systems

Attended and passed Biamp Nexia audio DSP Training certification in Beaverton, OR

Passed Polycom CVE Certified Video Engineer 2.0 test with a 94% score

Attended and passed Polycom Real Presence Video over IP training program (CMA, DMA, RMX, RSS) SELF EMPLOYED – Home Based Office 2006-8/2012

Video Network Field Engineer

Installation, troubleshooting and design of videoconferencing infrastructure networks, Subcontractor for manufacturers and resellers of videoconferencing systems and networks. Onsite coordination of projects involving multiple vendors and technologies. Traveled extensively, both domestic and internationally, often for weeks at a time and in isolated locations.

Clients included Hospitals, Universities, Military installations, and Fortune 500 Corporations. Selected Achievements

Worked unsupervised on hundreds of field installations and service calls

Trained US Marine troops in Okinawa, Japan on Tandberg VCS and TMS technical training

Trained US Army personnel at CENTCOM on Tandberg VCS, MCU, and TMS infrastructure training

Trained Iraqi army personnel on Cisco VCS Expressway videoconferencing infrastructure

Installed and trained Air Force personnel on Tandberg VCS, MCU, and TMS

Installed key video infrastructure in an isolated Inuit village in Akiachuk, Alaska

Installed infrastructure systems at NASA and JPL

Installed video network at University of Utah, Daybreak

Worked on projects in USA, Canada, Puerto Rico, Japan and Ireland

Wrote dial plans and designed configurations for widely varied videoconferencing environments PROVIDEA INC- Camarillo, CA 2004-2006

Development and Technical Specialist

Provided 3rd tier phone support and consulting for a videoconferencing VAR. Support of video endpoints including Tandberg, Polycom, and Codian Gatekeepers, Gateways and Multi-point MCUs. Advised on system engineering for custom applications. Planned and developed Video over IP, streaming, and video bridging solutions. Trained field engineers and customers.

Selected Achievements

Selected by CompTIA in 2006 as a video conferencing Subject Matter Expert for their Convergence+ certification development program. Developed and implemented training program for field engineers, both internal and external clients

Co-wrote and implemented training program for RadVision Inc. for their week-long Gatekeeper courses

Troubleshooting and customer support for many high profile clients, largely unsupervised 3


Project Manager

Took full lead responsibility for the proper organization and completion of videoconference system Installations from point of sale to customer sign-off. Handled up to 30 projects concurrently with little supervision, resulting in multi-million dollar revenues while ensuring successful and timely resolution to issues. Maintained constant interaction with customers, vendors and field personnel. Selected Achievements

Successfully managed many complex video network installation projects

Created training materials and delivered classes on video network technologies (Cisco, Madge, Tandberg)

Promoted from Senior Trainer to Project Manager

Promoted from Field Engineer to Senior Trainer

Hired as first field engineer by View Tech Inc. on its start-up launch (Company became Wire One in 2000) EDUCATION AND PROFESSIONAL TRAINING

Certified Wireshark Network Analyst

Certified SIP SSCA (SIP school Certified Associate)

Tandberg (now Cisco) Certified infrastructure expert/Tandberg Certified Trainer

Polycom CVE 2.0 Certified Video Engineer

Biamp Nexia audio DSP Engineer Certification

Polycom RMX and Real Presence Technologies Certification

Polycom Vortex audio DSP Certification

Pac Bell ISDN Technologies Certification

RADVision Certified Gateway/MCU/Gateway Trainer (co-developed the training course)

Tandberg Certified Expert Partner (TCEP)

Tandberg Certified Technician

Tandberg Certified TMS Specialist (TCTTMSS)

Polycom Accord MGC-100 MCU Certified Maintenance and Operations Graduate, UCLA Film Scoring Program (Film composer) Golden West College, Recording Arts Practicum (Audio engineering) Graduate, Mayfair H.S., Lakewood, CA

Other Skills: Electronics, audio engineering, video editing and video production, sound design, Music composition, piano tuning

Community: Founding board member of S.A.V.E. Theatre, Simi Valley, CA Board member of Camarillo Community Theatre, Camarillo, CA

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