Blair J.D. Frederick

**** ******** ****** *****, *******, Florida 32824. 954-***-***** adb8iq@r.postjobfree.com

Technical Writer….Regulatory Compliance Manager …Process Design and Management…Research Specialist

A resourceful compliance and training manager with proficiency in organization development, company restructuring and personnel management. Ten years of experience in teaching, training, professional development, technical writing and regulatory compliance. Federal, state and international regulations expert. Project manager and coordinator. Keen ability to successfully implement training sessions and facilitate emergency meetings or situations as they arise. Skilled and patient communicator with experience using various methods. Manager with an aptitude for quality control and quality assurance. Qualified researcher and presenter. Skilled writer will experience using multiple mediums. Detail oriented record keeper. A pragmatist with a passion for success. Practiced curriculum developer, program implementer and evaluator.

PROFESSIONAL EXPERIENCE

Cinch Home Services – Sunrise, Florida 2019

Technical Writer/Learning and Development Lead

Development and facilitated the initiation of a Compliance program for the call center associates.

Trained and certified employees as trainers.

Created training courses with subject matter experts.

Provided coaching, training and mentorship for members of the learning and development team

Developed the conversion plan for the knowledge base authoring tool.

Assisted in the maintenance of an online knowledge base using Adobe Robohelp.

Worked with subject matter experts and program managers to provide deployment documentation for end users

Created Manuals in electronic publication form; edited and revised published manuals and policy documentation

Created visual diagrams (process maps, screen captures and video tutorials).

Worked with senior management to create training programs that mirrored the objectives of the c-level team.

Managed content on company Learning and Development intranet Sharepoint).

Utilized Microsoft Office 365 suite on a daily basis.

Bolt Mobility, LLC -Miami Beach, Florida 2019

Training and Compliance Manager / Project Manager /Technical Writer

Directed the design, planning, and implementation of corporate training programs aligned with the objectives and strategy of the company.

Collaborated with the operations teams to assess ongoing and future training and development needs as well as effectiveness of established programs.

Developed a program delivery schedule that provides training as needed and in locations that work for the operations team.

Provided engaging communications about program information to encourage participation and highlight the value and benefits of training.

Approved new training techniques and suggested enhancements to developing training programs.

Oversaw and established relationships with vendors to provide training software and programs.

Created functional strategies and specific objectives for operations and developed budgets/policies/procedures to support operational infrastructure.

Demonstrated in depth knowledge of the operations and solid knowledge of the overall operations function.

Directed programs, policies, and practices to ensure that all business units are in compliance with financial policy and city regulations.

Tracked laws and regulations that might affect the organization's policies and implemented necessary changes.

Demonstrated expertise in a variety of the field's concepts, practices, and procedures.

Reported compliance and training progress to top management.

Created functional strategies and specific objectives for the operations team and developed budgets/policies/procedures to support the functional infrastructure.

Created and submitted requests for information, applications and proposals to city governments.

Principal participant in the permitting process for city operations.

Created and maintained documentation for all teams

Trax USA. – Coral Way, Florida 2018

Technical Writer / Project Specialist

Created Manuals in electronic publication form; edited and revised published manuals and policy documentation

Created visual diagrams (process maps, screen captures and video tutorials).

Participated in quality control software testing on multiple platforms

Develop training content for end users

Worked with subject matter experts and program managers to provide deployment documentation for end users

Created training and documentation in compliance with 14 CFR 121 and 14 CFR 145.

Whole Foods Market. – Florida Region 2016-2018

Multi-Store Safety and Compliance Specialist

Participated in a multi-store Safety Specialist program to improve food, occupational and fire safety practices at company retail locations.

Worked with the training team, human resources and store management to develop and document regional Standard Operation Procedures.

Audited multi-store locations for Safety (Food, Occupational and Fire) compliance.

Facilitated store management and team members on the job training both initial and recurrent.

Worked with third party auditors to ensure retail facility safety compliance: California Certified Organic Farmers Certification, USDA and FDA regulations.

Wellnext formerly Nature’s Products. – Sunrise, Florida 2016

Good Manufacturing Practices Trainer

Created training content from government regulations (21 CFR part 110 and 111)

Created and modified company Standard Operating Procedures based on standard Good Manufacturing Practices

Worked with Human Resources and Quality Assurance teams to ensure that training and employment records reflected conducted training.

Conducted on the job training for technical trainers / instructors.

Great Health Works. – Hollywood, Florida 2015- 2016

Policy and Procedure Analyst / Project Specialist - IT Compliance

Created Manuals in Electronic Publication form and edited and revised published manuals and policy documentation

Created visual diagrams (process maps, screen captures and video tutorials).

Maintained the Document Management Request system.

Conducted Quality Assurance and Control audits of training content

Ensured that documented policies, process and procedures met Six sigma requirements

Configured and implemented LMS (Blackboard and Moodle)

Managed Policy and Procedure documentation on SharePoint site and LMS

Used Project Management software and technics to manage training program development and technical writing projects

Incorporated Agile Project Management practices in the management of assigned projects

Documented and evaluated processes using Microsoft Visio (Flow Charts, Organization Charts, Workflows)

Created digital documentation to be used in responsive formats across multiple electronic devices using Adobe Software Suite

Documented policies, process and procedures using Microsoft Office Applications and Adobe Creative Cloud

Spirit Airlines Inc. – Miramar, Florida 2014- 2014

Curriculum and Content Developer – Contract

Created visual diagrams (process maps, screen captures and video tutorials).

Used Project Management software and technics to manage training program development and technical writing projects

Managed a team conducting data acquisition and analysis as a part of program effectiveness

Analyzed data as part of needs analysis for organization process mapping

Developed and published Visual and interactive presentations using Captivate 8, Articulate Storyline and Microsoft Powerpoint.

Utilized screen captures to train learners on navigating an implemented Learning Management System

Worked as the direct point of contact and primary configurator for the implementation of the Training Records Module of an MRO system at an airline.

Primary participant in the User Acceptance Testing and Quality Assurance of the Training Module

Converted data and prepared the Business Requirements Documents

Creating business flows using Microsoft Visio to assist in the design of department interfaces

Created databases using Microsoft Access

University of Trinidad and Tobago – San Fernando, Trinidad and Tobago 2009- 2012

Instructor / Technical Training Specialist / Project Lead

Taught Six Sigma, Hazardous Analysis and Critical Control Points, and Safety Techniques to University Students

Conducted Quality Assurance and Control audits of training content

Created and Managed Class Enrollment on Moodle/Totera based LMS

Enrolled users, tracked performance and reported data from the LMS

Managed a team conducting data acquisition and analysis as a part of program effectiveness

Managed DACCUM meetings to develop industry specific curricula

Managed a consortium to develop curricula using the ADDIE method

Developed and implemented Chemistry and Biology Courses for Oil and Gas workers while managing resources with tight constraints.

Managed focus group studies

Wrote and presented a study at the IVETA conference, November 2011. Paper entitled “The Influence of TVET Teacher Education Programs”

Worked with a team to create the course descriptors for the Bachelor’s degree in Technical Vocational Education and Training

Created the training documents used to train skilled professionals working on off-shore platforms in the Oil and Gas Industry

Wrote the training program: “Practical Chemistry” for persons employed in the Metal Manufacturing Industry

Trained Food Production interns in Food Product Development

Implemented training using video conferencing, Computer Screen sharing and Webinars

Taught Six Sigma, Hazardous Analysis and Critical Control Points, and Safety Techniques to University Students

Managed DACCUM meetings to develop industry specific curricula

Managed a consortium to develop curricula using the ADDIE method

Developed and implemented Chemistry and Biology Courses for Oil and Gas workers while managing resources with tight constraints.

Managed focus group studies

Developed data collection instruments, scoring scales and criteria for statistical analysis

Conducted data analysis using SPSS and SAS. (versed in ANCOVA, ANOVA and Multiple Regression)

Created spreadsheets, conducted data analysis (regression, chi square, regressions, t-tests, f-tests, correlation) and pictorial data representations using Microsoft Excel

Created databases using Microsoft Access

Created and published webpages using CSS and HTML 5

Created and hosted a professional development workshop for Technical Education teachers working on School to Work job placements.

Developed University level courses (Curricula, Course Descriptors, Syllabi, Course Content, evaluation criteria). Taught the developed Bachelor’s degree level classes. These courses were later accredited by Trinidad and Tobago Accreditation Committee and Southern Association of Colleges and Schools

Manassas Park City Schools – Manassas Park, Virginia 2006-2009

Middle and High School Teacher – Family and Consumer Sciences

Taught middle and high school Career and Technical Education classes

Virginia Beach Public Schools - Virginia Beach, Virginia 2005-2006

Middle School Teacher

Taught middle school Career and Technical Education classes

EDUCATION

Masters in Career and Technical Education

Virginia Polytechnic Institute and State University, Virginia

December 2005

Bachelor of Science in Home Economics

Andrews University, Michigan

December 2002

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