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Customer Service Administrative Assistant

United States
March 10, 2020

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***** *********** **.

Houston, TX 77072

832-***-**** cell

281-***-**** additional cell



A dedicated, hardworking professional, who is flexible to changing priorities, able to handle multiple tasks simultaneously and customer focused. I bring extensive years of administrative experience including (3+) years of directly supporting an Executive Vice President as well as a Director. Diversified experience in areas including management, sales, shipping and receiving as well as areas of experience in the medical field handling patient information both professionally and discreetly while maintaining confidentiality at all times. Proven reputation for being self-motivated and detail oriented. Software skills include Microsoft Outlook, Word, PowerPoint, Excel, ORACLE and some SAP. Additional skills include Access, Great Plains, HMIS, JDEdwards, SkillsXP, PeachTree and QuickBooks. Overall, 5 years of recent administrative experience, 6 years in management and over 18 years in customer service support.


thi honing – central 2018-present

CNC Administrator

Responsibilities include preparing and submitting work orders to the machine shop, extensive data entry, shipping and receiving, scheduling freight and trucks for freight pick up, preparing BOL’s and Performa invoices, customer service with both internal and external customers. Coordinate all inbound and outbound shipments. Create Certificate of Conformance, delivery tickets. Monitoring purchase orders, submitting purchase orders. Administrative duties include preparing letters, emails, filing documents, creating Excel spreadsheets and working with some pivot tables. Other duties include scanning confidential documents.

Service Corporation International (contract) 2/2017

Customer Service Representative (Contracts & Cash/Accounting)

Responsibilities included managing accounts, getting accounts current, scanning invoices, and receiving documents, communicating with external and internal customers on specific accounts, creating spreadsheets, creating emails and managing the flow of processes to receive payments. Also, responsible for maintaining AP databases for external customers. Updating contracts and court documents to files in database. Scanning critical and confidential information regarding customers and their accounts. Receiving payments into correct files and databases. Extremely proficient in Data Entry. Analyzing and comparing data with source documents for verification and detection of errors.

Service Corporation International (CONTRACT) 11/2015 – 4/2016

Administrative Assistant III (Payroll)

Responsibilities include managing Director’s calendar, assisting with Budgets, invoicing, scanning and faxing. Other responsibilities include ordering supplies, creating spreadsheets, PowerPoint presentations and coordinating team events. Additional duties also include monitoring resumes for new positions, assisting with other departments including HR, creating memos, and scheduling meetings and conferences along with hotel and travel arrangements for upper management.

DISTRIBUTION NOW (contract) 12/2014 – 5/2015

HSE Assistant (Safety Department)

Responsibilities include acquiring clinics all over US that are in designated region to get set up for DNOW employees. Faxing confidential materials to clinics. Creating spreadsheets to show clinic acquisitions. Emailing clinics, faxing and filling out confidential reports for clinics and DNOW. Working with upper management on the processes of acquiring clinics and finalization once clinics are set up to take DNOW employees. Established and maintained strong working relationships with DNOW clinics and various customer groups including staffing coordinators, clinicians, and safety contacts along with Human Resources on getting employees to clinics for random drug testing for various locations around the US.

HOUSTON CENTERLESS (contract) 12/2013 – 7/2014

Shipping and Receiving Lead

Responsibilities include receiving work orders from shop and generating invoices and creating BOL’s, maintaining shipping and receiving logs. Answering customer service calls. Coordinate all inbound and outbound shipments. Coordinating all inbound receiving. Responsible for all types of logistic operations inside warehouse. Operating forklifts. Responsibilities also include designating who takes care of what shipments to insure shipments are expedited correctly and shipped correctly.

GAFFNEY-KROESE SUPPLY (contract) 8/2013 – 11/2013

Administrative Assistant for Office Manager and Executives

Responsibilities include creating Purchase Orders for Sales Team. Monitoring delivery logs, monitoring purchase orders and sales orders. Getting Trinidad Rig accounts current for billing. Checking and receiving Purchase Orders in the warehouse. Planning and scheduling of events, meetings and luncheons for employees which included coordination of catering services if needed. Ordering and maintaining supplies and toner cartridges for all employees.

RST Global Solutions LLC 1/2012 – 9/2012

Training Coordinator for RST Global Solutions

Responsibilities included providing training courses for 1000 crewmembers of 4 different vessels in the Gulf of Mexico and globally. Provided travel arrangements which included flights and hotels both domestic and international. Creating Purchase Orders and Excel spreadsheets. Scanned, faxed and mailed course certificates to both delegates and company. Job performance included getting RST a 6.7 million dollar contract with Pacific Drilling.

Access Mediquip (medical) 11/2005 – 1/2012

Account Manager for Stryker Disposable Pain Pumps

Responsibilities include preauthorization on commercial and workers compensation accounts for Zimmer Pain Pumps across the United States. Scanning patient referrals into computer system. Monitoring the inventory of pain pumps. Processing orders for pain pumps and setting up new facilities. Posting all pain pump cases so that accounting can collect revenue.

Billing/Invoicing Specialist

Responsibilities include charging out all special contracts, lien cases and disposable pain pump cases for the entire United States. Posting cases for billing department so that accounting can collect revenue. Scanning HFCA reports into system. Assist Account Managers with equipment needs.

Equipment Specialist

Responsibilities include coordinating shipments of surgical spinal instrumentation for 14 states, which currently consists of 2 districts. Tracking shipments for overnight delivery, charging out cases, processing invoices and coordinating with sales reps.

Received commendations from several Texas sales reps concerning excellent customer service and on-time shipments.

Started in December of 2005 with 1 district coverage which consisted of 8 states. In February 2006 due to excellent work achievements promoted to working on another additional district which had an additional 6 states.

Maintained a 99% or better of on time shipments. Now my coverage on states is the largest in the company.

Process invoices

Oceaneering/Reflange 5/2000 – 8/2005

Shipping and Receiving Manager

Responsibilities included supervision, overseeing, processing of all shipments, procurement and invoicing.

Received commendations from NASA, Flowserve and Formosa Plastics for 100% on-time shipments.

Maintained 92% or better on on-time shipments.

Inspected products prior to packaging, which assured accuracy in shipping.

Researched vendors for cost-effective rates for on-time delivery of shipments.

Estimating various freight costs to acquire cost efficiency.

Estimating mileage costs for delivery

Estimating and acquiring various part cost and working with outside vendors/customers

Earned Forklift certification.

Loaded and unloaded trucks.

Administrative Assistant to V.P.

Responsibilities included managing schedules, providing public relations and helping Executive Vice President remain organized and focused.

Maintained excellent work record which resulted in promotion to management position.

Provided administrative assistance to VP and sales staff which resulted in increased sales orders.

International shipping experience

Westaff 8/1997 – 5/2000

Administrative / Receptionist

Responsibilities included providing accounting support, distributing payroll, assisting in security control and maintaining spreadsheets.

Performed a variety of job functions for customers that resulted in successful completion of contracts and additional requests for services.

Betsy’s Beauties 3/1986 – 12/1996

Owner / Manager

Responsibilities included successful management, customer service, bookkeeping & manufacturing of exquisite custom made porcelain dolls.

Received 30 first place ribbons and three best of show trophies for excellent quality of dolls.

Responsible for increased profits and growth.

Estimated mileage and gas expenses for deliveries.

Estimating various part costs and overall cost of products.


2 year studies, San Jacinto College

Top 10% graduate, Milby High School


Microsoft Office (Word, Excel, Power Point ) HIPAA Privacy Training, Safety Training, STOP Program Training, Certified Forklift Driver for all types of forklifts through 2016


APA – American Pool Association – 16 years

President – Southwest Pool League – 3 years

Member of Who’s Who Organization

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