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Customer Service Billing

Manila, Philippines
March 10, 2020

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Professional Highlights

Qualifications Summary

Highly motivated and performance-driven individual equipped with progressive billing and collection, administrative support, and customer service experience.

Show commitment to pursue a challenging career within a company that would enable to employ competitive qualifications and promote professional advancement.

Team player and fast learner; demonstrate organizational and time-management skills to meet crucial deadlines in a detail-focused, time-sensitive environment.

Adept at working independently or as part of a team while accomplishing multiple tasks simultaneously.

Recognized in every step of career path for exemplifying positive attitude, demonstrating work effort, and maintaining professional ethics and standards.

Core Strengths and Experience Overview

Billing, Collection and Reconciliation

Administrative Support

Customer Relations and Service

Conflict Resolution and Decision Making

Goal Setting and Strategic Planning

Time Management and Prioritization

Leadership and Motivation

Technical Acumen

Professional Experience

Billing Specialist August 26, 2019 February 15, 2020

WCS Asia 5th V Corporate Centre, L.P. Leviste Street, Salcedo Village, Makati

Manage customer s service tickets that is billing related including but not limited to, rate updates, start and end date of adjustments, rate and re-rates, etc.

Back up support to Sales Support Team for shell accounts creation.

Work closely to Revenue Assurance Team for any billing corrections or adjustments on dispute accounts.

Orders/Opportunities and MACD fulfillment for different products and sevices offered by WCS; request management to ensure accurate billing delivery.

Issue accurate and timely invoices to WCS customers

In charge of company system update including customer records that are billing related.

Manage the status of account s balances and identify inconsistencies.

Rate Plan and Rate Deck creation.

Accounts research and submission of findings including but not limited to billing disputes.

Ensures proper integration and testing between the billing system and our various online portals.

Perform any other duties related to the job as assigned by management.

Revenue Operations Billing Analyst June 4, 2018 August 23, 2019

Ring Central Shaw Boulevard, Mandaluyong City, PHILIPPINES

Prepared and sent invoices of phone services as scheduled or as contracted.

Prepared refund computation of customer unused services or any other dispute if necessary.

Addressing of concerns received thru e-mail or telephone relative to the handled transactions.

Work closely with the sales team and cross functional organization to resolve and support customer billing issues/inquiries.

Provide input for on-going development and improvement on system and operation process.

Prepare ad hoc analysis, when needed.

Other task that will be required from time to time by the management.

Employee Benefits Associate July 2017 November 30, 2017

Unicon Insurance Broker Inc. Ortigas Center, Pasig City, PHILIPPINES

Validate renewal and adjustment billings based on the received employee listings endorsement.

Ensure that premium due from business units are collected on a timely manner.

Reconciliation of records between UNICON and provider are reported monthly.

Endorsement of duly approved letters to provider for inclusion / deletion and upgrade.

Addressing of concerns received thru e-mail or telephone relative to the handled transactions.

Timely submission of reportorial requirements required by the management from time to time.

Other task that will be required from time to time by the management.

Collection Officer W/. Billing Function December 2009 March 15, 2017

PhilhealthCare, Inc. Ayala Avenue, Makati City, PHILIPPINES

Monitor bills and payments, and prepare collection letters to be sent out to customers.

Prepare, validate and release Statement of Account for excess charges

Check all bills and ensure that outstanding balances are paid on or before due date.

Conduct follow-up calls and accommodate phone inquiries pertaining to customer-related issues.

Reconcile accounts, prepare journal voucher and monitor for various adjustments.

Manage and carry out updates on receivables.

Assist in other departmental meetings while ensuring that clients expectations were met.

Billing and Collection Officer DEC 2008 SEPT 2009

Asian Life General Assurance Gil Puyat, Makati, PHILIPPINES

Underwrite, encode, maintain and update healthplan of member information records accurately, properly and immediately.

Prepared and released billing statements as scheduled or as contracted.

Monitored accounts with outstanding balance for the preparation of collection letters.

Sent out collection letters, monitored online payments and posted all payments in a timely manner.

Assist in other departmental meetings while ensuring that clients expectations were met.

Render other special tasks assigned by the superior

Other Work Experience

On-the-job Training December 2006 March 2007

Land Bank of the Philippines Ermita, Manila, PHILIPPINES


Bachelor of Science in Business Administration

Major in Management, 2008

University of the East

Recto, Manila, Philippines

Technical Skills

Microsoft Office Suite

Oracle (Netsuite Computerized Billing & Accounting System)


Costguard / IDI

Admin Interfac

Salesforce App

Admin Interface (User Information System)

SAP/IFS (Computerized Accounting Systems)

EZCAP (Computerized Claims System)

CQS (Computerized Customer Query System)

MIS (Computerized Member Information System)

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