Curriculum Vitae

Applicant:

Mpho B. Tsotetsi

Date last updated

** *****, ****

Surname

Tsotetsi

Full Names

Mpho Beauty

Preferred Name

Mpho

Residential and Postal Address

** ******* Street, Witpoortjie Estate

Witpoortje Roodepoort, 1724

Cell Numbers

078-***-****

E-mail Address

adb8gj@r.postjobfree.com

ID Number

871***-****-***

Date of Birth

1987-11- 03

Marital Status

Married

Home Language

Sesotho

Other Languages

English, Afrikaans, Zulu and Xhosa

Nationality

South African

Outside Interests

Watching Movies and cooking ( Making platters ) Foodie

Qualifications

Qualification Institution Year

Matriculation (Grade 12) Damelin 2006

Subjects English, Afrikaans, Mathematics, Economics, Accounting, Business Economics

Qualification Institution Year

Call Centre & Computer Certificate Cornerstone- HR 2007

Subjects Call Centre:

History and development of Call Centre, Customer Service, Practical Call Centre Training, Handling of Inbound and Outbound Calls and Call Management

Computer Studies:

Introduction to MS Windows, Microsoft Word, Microsoft Excel, Outlook Express and Internet Explorer, Sage Pastel, SAP and Wintergrate.

Career Summary

Head of Administration, Office Manager and Business Development, Bookkeeper and Internal Sales Clerk, PA, Receptionist, Call Centre Agent, Sales Assistant.

Kim Hutton Interior Design (January 2020) to present

Division: Finance and Administration Department

Position: Promoted to Orders and Quotes Administrator and Finance

Assistance

Responsibilities:

Preparing costs and quotations to prospective clients

Sourcing of items and obtaining competitive quotes

Placing of orders once quotations are accepted

Following up on orders placed to ensure that delivery and installations happen timeously

Reconciliation of client’s account after completion of project to ensure that all items were delivered and extras are charged for etc.

Continuous monitoring of deal margins during ordering for and installing of projects

Assist design team during planning phases of projects

Assist with timelines and planning of events prior to installations

Assist design team on site during installations if additional assistance is required

Assist Finance Department with yearly audits

Assist Finance department with order and invoice related queries from suppliers

Control all stock kept on company’s premises?

Assist wherever help is needed in the day to day running of the Company Creditors Controller

General office logistics / operations

Kim Hutton Interior Design (June 2018)

Division: Administration Department

Position: Personal Assistant, Office Manager and Company Administrator,

Receptionist

Responsibilities:

Managing Office drivers and Cleaning ladies

Acting as a first point of contact: dealing with correspondence and phone calls

Managing diaries and organising meetings and appointments, often controlling access to the manager/executive

Booking and arranging travel, transport and accommodation

Organising events and conferences

Reminding the manager/executive of important tasks and deadlines

Typing, compiling and preparing reports, presentations and correspondence

Managing databases and filing systems

Implementing and maintaining procedures/Administrative systems

Liaising with staff, suppliers and clients

Collating and filing expenses

Miscellaneous tasks to support the manager, which will vary according to the sector and to the manager’s remit, eg completing some corporate governance reporting (to ensure that the business is being run properly and complying with legislation and regulations) or conducting research

Taking down minutes. Drafting communication on CEO’s behalf

Assisting with CEO’s personal matters including holidays, flights, banking, family, housing and other private matters. Processing CEO’s business expenses and other administrative roles

Ensure all cell phone contracts are up to date and ordering of new ones and ensuring that all company equipment is well insured.

Allocate IPads, Camera’s, and Computers etc. to employees and keeping record thereof. Assisting with annual stock take. All filing to be kept up to date. Monthly sales planning report. Other ad hoc duties, the above-mentioned list should not limit the candidate

AJ Charnaud & Company Pty Ltd – (7 February 2018)

Division: Administration

Position: Internal Sales Coordinator

Responsibilities:

Verbal and written customer support in terms of completing quotations, complaints and enquiries

Telesales to existing and potential new customers

Assisting the sales team with all their queries, quotations, complaints, sample requests and give general support

Acquiring tenders and assist sales team in compliance and completing tender documents

Compiling of various database to support the sales and marketing efforts

Maintaining the product specification standards and data files

Provide assistance to the office administrator

Provide back up to the internal sales clerks when needed

Control and monitor internal mails

Monitor the progress of new product developments

Ensure optimal customer service

Switchboard – all tasks associated with this function when required

General reception duties

Controlling the copier, ie service, paper, drums and etc

Stationery – ordering and controlling

Arranging refreshments for office guest

Mange employee register monthly and weekly

Arranging of courier

Secretarial function – GS&ME and sales manager

Travel arrangements, appointments, messages, mail and reception

Ensure and adherence to health and safety rules and regulations

Capturing and monitoring of the weekly reports on Sales force

Managing of diaries

Reason for leaving:

Retrenched

Seriti Business - (January - June 2016)

Division: Compliance Department

Position: System Compliance Administrator

Responsibilities:

Maintain current and extensive knowledge of the laws and regulatory guidelines by which the Financial Service Provider is required to comply with

Act as an integral part of the team regarding knowledge resources for all compliance-related matters

Monitor compliance programs that have been put in place to ensure adequacy

Responsible for researching, assessing, and monitoring new developments and updating Bank personnel in a timely manner

Collect, analyze, and report on relevant statistics

Ongoing development and administration of compliance training programs for all employees

Comply with Bank policies and procedures as well as Banking regulations and laws

Responsible for monitoring, tracking, and providing implementation guidance regarding regulatory change for a broad range of Banking laws and regulations.

Reason for leaving:

Growth Opportunity

Seriti Holdings - (June 2012 – September 2015)

Division: Finance Department

Position: Bookkeeper

Responsibilities:

Process Cash Book entries

Prepare and process Bank reconciliations

Ensure Inter - company loan accounts

Prepare balance sheet

Process journals

Creditors and Debtors processing

Monthly invoicing for all dealers, brokers, suppliers and banks

Process petrol and credit card entries

Process and authorise payments on online banking

Response to/solve queries as per the accounts inbox

Follow up on outstanding payments (collections)

Responsible of the Office Tuck Shop (stock control)

Ordering of company business cards

Ordering, processing invoices and testing of signing pads

Processing budgets

and signing pads

Processing invoices, goods received vouchers credit notes and returns to suppliers

Sending out statements after all invoicing is completed

Daily Debtor and Creditors Age analysis

Update all weekly filing

Receive reports from clients and prepare excel for invoicing

Monitor and file company confidential agreements

Data capturing of training documents for SEESA skills and training

Inbound and Outbound Customer Services

Assist team members with account related queries

General assistance for dealership using Seriti system

Consulting Engineering of South Africa (CESA) - (December 2011 – May 2012)

Division: Finance department

Position: Junior Bookkeeper (Contractor)

Responsibilities:

Processing of daily bank payments

Processing invoices and journal accounts

Reconciling all bank statements

Handling inbound and outbound calls

Registering all engineering for CESA exams

Monitoring the accounts inbox

Handling all general queries

Reason for leaving:

Contract expired

NEWGX Advisory Capital - (November 2009 – October 2010)

Division: Administration and Business Development

Position: Personal Assistant

Responsibilities:

Managing diaries, supplies, office administration filing and liaising with clients at director level.

Reason for leaving:

Had to take time out to be with my daughter as she was sickly.

ITALTILE Group CTM – (February 2009 – October 2009)

Position: Sales Assistant

Duties/Responsibilities:

Cashier

Receiving, packing and capturing Stock

Management of tiles, sanitary ware, wooden floors, etc.

Inbound and Outbound sales

Merchandise and accessories leader

Reason for leaving:

Change and growth

Estate Agency Affairs Board – (January 2008 – January 2009)

Division: Call Centre

Position: Call Centre Agent

Responsibilities:

Inbound call queries

Examination registration for agents

Registering of companies

Processing enquiries of estate agencies

Working on Microsoft Word, Excel and Outlook.

Working on SAP and Wintergrade

Reason for leaving:

Growth Opportunity

Musica Megastore (Rosebank) - (December 2005 – December 2006)

Division: Development

Position (s): Customer Service Assistant, Cashier and Administrator

Reason for leaving: This was my part time job while I was a student. Worked there Thursdays after school till Sundays Nights.

References:

Name: Lala Gumede

Company: Kim Hutton Pty Ltd

Position: Quote and Tender Administrator

Contact Number: 076-***-****

Name: Cindy Du Plessis

Company: AJ Charnaud and company Pty Ltd

Position: Office Administrator

Contact Number: 083-***-**** / 011-***-****

Name: Natasha Kirsch

Company: Seriti Holdings / Seriti Business

Position: Financial Manager

Contact Number: 011-***-****

Name: Sue Davies / Patience Tsotetsi

Company: Consulting Engineers of South Africa (CESA)

Position: Manager

Contact Number: 011-***-****

Name: Khudu Pitje

Company: NEWGX Advisory Capital

Position: Managing Director

Contact Number: 086-***-****

Name: Arthur Tsotetsi

Company: Itatile Group CTM

Position: Manager

Contact Number: 073-***-****

Name: Tebogo Selamulela

Company: Estate Agency Affairs Board

Position: Manager

Contact Number: 072-***-****

Name: Emmanuel

Company: Musica Megastore (Rosebank)

Position: Manager

Contact Number: 072-***-****

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