PROFESSIONAL

SUMMARY

CERTIFICATIONS

WORK HISTORY

PV

SKILLS

Patrick A. Vitalone

585-***-**** E: adb8g5@r.postjobfree.com

** ********* ***** **, ********, New York 14450

A highly skilled and motivated professional with mature experience in Project

Management using defined Project Management Methodologies and supporting

tools. Highly skilled in areas of communication, multi and single project

management, systems analysis, self-management, and organization.

Microsoft Office and associated products.

Mainframe applications processing and coding.

EDS Project Management Excellence Certification.

Lean Six Sigma Green Belt Certified.

Project management Interpersonal and written

Team Leader communication

Cost management Manage multiple projects

Resource management Manage international teams

Finance/Budget management Skilled in using MS Office

Project status communication Skilled in using CA PPM (Clarity) for

Risk management processes and project management

analysis Skilled in MS Project.

Extremely organized Quick Learner

Strong verbal communication Flexible

Self-motivated Results driven

Conflict resolution

SENIOR PROJECT MANAGER - SERVICE DELIVERY 2010 to 2020

Xerox Corporation Rochester, New York

Leading a cross organizational team that is working to remediate servers on SQL 2008 and Windows 2008 in an effort to bring the network to compliance. In addition to this work, coordinating the integration of Xerox’s ServiceNow application with FedEx’s QuickBase application for ticket processing.

Lead an international team for Xerox and Vendor support individuals that performed a Telcom call center network migration. This involved call centers in the US and in Guatemala.

Lead numerous key organization projects involving upgrades and changes to Order Entry and Billing applications. This involved both mainframe and client-server-based applications.

SENIOR IT PROJECT DELIVERY MANAGER 08/2002 to 2010

GE: Xerox Capital Services (XCS), LLC Rochester, New York

Worked as a IT Project Delivery Project Manager for the XCS IT

Support Group.

I supported projects that applied changes, new functionality, or enhancements

to the Order to Collection data processing system.

Have extensive experience in Customer Data processing including the

creation and running of customer purges to keep databases current.

Have supported a project that deployed the first new order processing

application in 20 years at Xerox.

This was implemented successfully and resulted in a reduction in order

processing time and a reduction in required FTE to support.

Also worked to deploy a new Organization wide Project Management Office

including the creation of the PMO website, creation of templates and tools,

and the definition of processes and procedures.

Worked on new project development and on PMO management

and support.

SENIOR PROJECT MANAGER 02/2001 to 08/2002

Global Crossings, Ltd

Responsibilities included the defining of global business requirements,

systems integration, training, and customer care needs as they impact the

Global Customer Service organization.

This included working to gather and document the business needs of the

organization as the impact the areas defined above.

This included the creation of processes, templates, and communication

links.

Was also responsible for the tracking of deliverables and ensuring that the

needs to the organization were being met in the systems and training being

delivered.

SENIOR PROJECT MANAGER 12/1999 to 02/2001

Global Crossings, Ltd

Manager working in the Business Services Division for Global Crossings at

Frontier Communications in Rochester, New York.

Performed the role of Program Manager for the Athena Project.

The Athena Project worked to reduce the time interval from when a

customer signs for new business to the time they are in traffic with Frontier.

The project team was responsible for working with the systems

organization to implement system solutions as well as working to address

the current process to fine tune and streamline the process to reduce the

interval while application changes were being made.

Oversaw entire process to ensure that project management activities were

supported and completed.

PROJECT MANAGER 10/1998 to 12/1999

EDS Corporation

Project Manager for Multiple Projects Impacting the Xerox Headquarters

Equipment Control (HEC) System: Due to the large backlog of change

requests for the HEC system, a dedicated Team was created.

My responsibility was to project manage and coordinate the development

of 3 to 5 projects at the same time.

This included overseeing a Team of 4 programmers as well as performing

programming myself in an effort to meet the dedicated delivery dates.

Created an integrated project plan of the projects to take the best

advantage of the Teams time.

Was responsible for the determination, documentation and the obtaining of

sign-off of all requirements for each project.

Control the risks associated with each project.

Was the primary interface with the customer for all requests.

Worked with the to determine prioritization and provided weekly statuses to

the customer on the progress of the projects.

PROJECT MANAGER 04/1997 to 01/1998

EDS Corporation

for EDS on Xerox CSS IM Equipment Systems Year 2000 Remediation

effort.

Extensively using EDS Project Management Methodology for the Y2K

Conversion Project.

Overseeing the activities of a Team of 10 people.

This includes working with both Xerox and the third party vendor Xerox has

engaged to make the coding changes, IMR.

Accountabilities include: Providing project status to EDS & Xerox upper

management, setting guidelines and policy for work group, being the focal

point for all issues, developing and maintaining detailed project plans, full

project management of the conversion of the Equipment Systems, SME for

two of the three systems, detailed risk management, and providing process

capabilities for the support of Xerox and their partnership with IMR to

deliver Year 2000 capable Equipment Systems Applications.

PROJECT MANAGER 10/1996 to 04/1997

EDS Corporation

for Equipment Systems Projects: coordinate the implementation of a 10/96,

11/96 and 4/97 software release projects for Equipment Systems.

This required overseeing a Team of 5 to 7.

This required the concurrent project management of three separate

releases, each with different implementation dates.

PROJECT LEAD 04/1996 to 11/1996

EDS Corporation

HEC (Headquarter Equipment Control) Rewrite of ECX24: This project

involved the complete rewrite of the main batch processing stream for the

HEC System.

HEC is the primary repository for all financials for the Xerox Equipment

Inventory.

This rewrite made use of the EDS SPELS Methodology.

It resulted in 8 programs being restructured via use of the SPELS tool set,

one of which was a 32,000 line program that was unstructured.

This program is the main processor for HEC.

The use of SPELS resulted in the program size being reduced to 22,000

LOC and being fully structured.

The rewrite of the stream also saw the replacement of all the MARKIV

programs with COBOL programs.

This replacement involved the creation of 13 new programs for the handling

of 19 MARKIV reports.

This project was completed on schedule and within budget.

PROJECT LEAD 10/1994 to 04/1996

EDS Corporation

for the ENCOMPASS System.

ENCOMPASS of Cary, N.C.

was the interface for Xerox to track the global movement of Xerox inventory

that was in transit.

The various Xerox carriers would send EDI data transmissions to

ENCOMPASS which would then place the data on their database for direct

access by Xerox via remote dial in to a front end system maintained by

ENCOMPASS.

The Team I lead was responsible to the research and tracking of issues as

the system was refined.

This required the team researching discrepancies between ENCOMPASS

and the old Xerox tracking system it was to replace, MINT II.

The team was also responsible for the training and roll out of the

application to the various Xerox sites.

My role was to manage the various activities of the project that the team

was working on and to be the primary interface with the customer.

PROJECT LEADER 04/1993 to 10/1994

Xerox Corporation

Responsible for leading a team of SE that supported the Xerox Shipping

Solution.

This client/server system handles the movement and order fulfillment of

equipment.

Responsible for team and project management of releases.

Also required the interfacing with numerous outside vendors that provided

supplies and equipment that supported the XSS application, i.e.: Portable

Bar Code Scanners.

Also was responsible for the maintenance and the renewal of various

service contracts that Xerox had with these vendors.

PROJECT LEADER 09/1991 to 04/1993

Xerox Corporation

for Equipment Systems - HEC, AECS, EASY.

Responsible for providing leadership, technical consulting, implementation

processes and production support for the Equipment Systems.

This required working with the customers on requests and managing a

Team of 3 SE's for the support of these systems.

SENIOR PROGRAMMER 09/1989 to 09/1991

Xerox Corporation

on the Xerox Equipment Equity Process, XEEP.

This system support Xerox contracts with customers who finance the

purchase of their equipment through Xerox.

The system maintained the contracts, sent out note minders for payments

and closed out contracts upon completion.

It also interfaced with other equipment systems for equipment tracking,

reporting and reconciliation.

Xerox Corporation 06/1984 to 09/1989

Period covers: Programmer and Senior Programmer on the Xerox Order

Entry Systems - CAPS, EMP and AECS.

Accomplishments here were: CobolOS to Cobol conversions, numerous

system upgrades, rewrites and implementation in a programming support

role.

Worked on the initial implementation of 3 Xerox's major system processors:

CAPS, AECS and EMP.

REFERENCES References available upon request

INTERESTS Am a potter in my free time, allowing for a creative outlet.

Love to garden, weeding not so much.

Am an accomplished cook and enjoy entertaining with my wife.

Am an avid reader.

EDUCATION SUNY OSWEGO – Graduation May, 1984 – BA in Computer Science

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