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Customer Service Supervisor/ Hotel E-commerce Executive

Location:
Paranaque, NCR, Philippines
Posted:
March 10, 2020

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Resume:

Shanice B. Sandoval

Block * Lot *-B Bellet St., Greenview Subd,, Pamplona III, Las Pinas City

+63-915******* adb8f5@r.postjobfree.com

Objective

Seeking a deserving career in the hospitality industry where I can deliver my expertise and hospitality skills while maintaining the integrity and work ethics of the working environment.

Experience

E-commerce Executive

Azumi Boutique Hotel, Alabang, Muntinlupa City

April 2019 - Present

Daily management of hotel online presence on various Online Travel Agent websites

Managing rate and inventory changes as well as content management and promotions.

Monitor the hotel e-Commerce strategies as they are being implemented

Generate reservation report : Weekly report, monthly report, materialize report (RN, Revenue) and report to the General Manager

Ensure rate parity among Online Travel Agents channels

Do market surveys and analysis among competitors

Customer Service Supervisor

Destinations of the World by WebBeds, Mandaluyong City

December 2015 – April 2019

Lead, Coach, Develop and Mentor a team of Customer Service Consultants in the execution of their role in compliance with the operations training manual.

Allocate work to Reservations and Sales Consultants and ensure they carry out their duties in line with the customer service level of the company.

Deal with daily hotels and suppliers queries and demands received by the team.

Assist with the training of Customer Service team in the regional offices.

Assist Customer Service Manager on any escalations/ disputes on the operations floor and providing reports requirements for teams under supervision.

Education

Bachelor of Science Major in Tourism Management

PATTS College of Aeronautics, Paranaque City, Metro Manila

Graduating class of 2015

Skills

Awards/ Recognition

Strong leadership and teamwork abilities

Attentive, organize and able to prioritize tasks for optimum efficiency

Excellent communication and customer service skills

Proficient with reservation management system and customer database

Microsoft office skills (MS Word, Excel, Powerpoint and Outlook)

Has knowledge about Salesforce (CRM)

HII5 Award (Team Work) for Quarter 2 & 3 of Azumi Boutique Hotel for 2019

Emerging Leader of DOTW Shared Services Inc. for 2017

Service Appreciation Award of DOTW Shared Services Inc. for 2017

Outstanding Employee of DOTW Shared Services Inc. for 2016

Trainings

Revenue Management Training

Y2 Hotel, Makati City

The Power of Reinvention to Sustain High Performance by Booking.com

Hilton Manila, Pasay City

People Manager’s Leadership Training

Discovery Shores Hotel, Mandaluyong City

References

Kenneth Genevieve Mercado

Operations Manager, DNATA +63-917*******

Jerome Wilfrid Mendez

Global Training Manager, WebBeds +63-917*******

Symon Llanera

Operations Supervisor, WebBeds +63-917*******



Contact this candidate