Shanice B. Sandoval
Seeking a deserving career in the hospitality industry where I can deliver my expertise and hospitality skills while maintaining the integrity and work ethics of the working environment.
Azumi Boutique Hotel, Alabang, Muntinlupa City
April 2019 - Present
Daily management of hotel online presence on various Online Travel Agent websites
Managing rate and inventory changes as well as content management and promotions.
Monitor the hotel e-Commerce strategies as they are being implemented
Generate reservation report : Weekly report, monthly report, materialize report (RN, Revenue) and report to the General Manager
Ensure rate parity among Online Travel Agents channels
Do market surveys and analysis among competitors
Customer Service Supervisor
Destinations of the World by WebBeds, Mandaluyong City
December 2015 – April 2019
Lead, Coach, Develop and Mentor a team of Customer Service Consultants in the execution of their role in compliance with the operations training manual.
Allocate work to Reservations and Sales Consultants and ensure they carry out their duties in line with the customer service level of the company.
Deal with daily hotels and suppliers queries and demands received by the team.
Assist with the training of Customer Service team in the regional offices.
Assist Customer Service Manager on any escalations/ disputes on the operations floor and providing reports requirements for teams under supervision.
Bachelor of Science Major in Tourism Management
PATTS College of Aeronautics, Paranaque City, Metro Manila
Graduating class of 2015
Strong leadership and teamwork abilities
Attentive, organize and able to prioritize tasks for optimum efficiency
Excellent communication and customer service skills
Proficient with reservation management system and customer database
Microsoft office skills (MS Word, Excel, Powerpoint and Outlook)
Has knowledge about Salesforce (CRM)
HII5 Award (Team Work) for Quarter 2 & 3 of Azumi Boutique Hotel for 2019
Emerging Leader of DOTW Shared Services Inc. for 2017
Service Appreciation Award of DOTW Shared Services Inc. for 2017
Outstanding Employee of DOTW Shared Services Inc. for 2016
Revenue Management Training
Y2 Hotel, Makati City
The Power of Reinvention to Sustain High Performance by Booking.com
Hilton Manila, Pasay City
People Manager’s Leadership Training
Discovery Shores Hotel, Mandaluyong City
Kenneth Genevieve Mercado
Operations Manager, DNATA +63-917*******
Jerome Wilfrid Mendez
Global Training Manager, WebBeds +63-917*******
Operations Supervisor, WebBeds +63-917*******