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Scrum Customer Service

Charlotte, NC
March 10, 2020

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OPEMIPO OYEJOBI 917-***-**** 712


Team-driven Scrum Master knowledgeable in task prioritization, risk management and workflow optimization. Committed agile expert with over 5yrs years of expertise in public speaking, presenting information clearly and developing high performing teams. Collaborative individual with ability to remain poised in all types of situations,

I have the knowledgeable of Scrum value for projects to be deliver on time as well as, Scrum procedures, Project Backlog, Backlog planning,daily scrum, sprint review and sprint Retrospective..

Key Skills

Agile best practices

Effective customer communication

Meeting participation

Stakeholder management

Team management

Performance Testing

Using Agile Toolsets ( Atlassian tool suite, specifically JIRA and Confluence)

Product owner management

Strategic Planning

Oral and written communications

Knowledge of streaming video platforms

Framework development

Product development

Business review and SDLC methodologies

Process analysis and optimization

Coaching and Facilitator Skill

DevOps and SaaS, Cloud and PaaS

Agile/scrum Practice – FDD, TDD, ATDD, BDD, XP and Kanban

Prioritizing / Multi tasking


Trained and mentored team members on best and most effective ways to use Scrum processes to improve efficiency and reduce production time.

Collaborated with developers and QA teams to write test plans and create test cases.

Served as SharePoint Admin for company, providing certain levels of access tom users and creating level directories.

Preparing, managing, and executing Test Plans on Banking Domain.

Monitored and facilitated scrum processes and team meetings for product development.

Increased team efficiency by 100% by inspiring motivation, spins and changes for quality and timeliness.

Defined workflows and processes in fast-paced, Agile and distributed models using tools like JIRA

Led daily scrum stand-ups and Agile development sprint planning meetings for multiple, concurrent projects.

Train new team member s and transition team to agile framework with scrum to enhance team skill levels

Innovated new processes and workflows that realized 100% improvement in efficiency of delivery team.

Evaluated projects for issues, alleviating problems and distractions to meeting team goals.

Assessed team metrics and worked to drive improvement and innovate new approaches.

Lead agile team in development of data warehouse, business intelligence, Data Lake and cloud technologies within Agile environment.

Actively participates in Scrum of Scrums and collaborates with SM on process improvement and knowledge sharing

Working with DevOps teams using tools such as Azure DevOps.

Working with Jira, confluence and clarity for task allocation and resource request.

Train New Team members and transition teams to agile framework with scrum to enhance team skill level

Help remove blockers/impediments for the team to continue progressing towards sprint and project goals .

Actively participates in Scrum of Scrum and collaborates with other SM on process improvement and knowledge sharing.


As a scrum master I am responsible for driving for driving the teams effectiveness by identifying and removing impediment, supporting the team, and encouraging practices in accordance with Agile principles. I guide the team by embodying agile values, facilitating ceremonies and supporting a culture of continuous improvement and shared practices. Main responsibilities include daily scrum, Backlog Refinement, Sprint Planning, Sprint Review and Retrospective, Road Mapping, Release Planning, Release Train Planning, support for proof of concepts and demonstration/prototypes, support effort estimates, and/or customer response document/statement of work(SOW), project initiation, scope, planning, resourcing, budgeting, delivery, cost management, risk management and change management.

Work with technology and business teams facilitating feasibility analysis, gap analysis. Teams and environment readiness, developing technical release plans based on products roadmap.

Guide SAFE initiatives through coaching and mentoring, maintaining the Kanban board, sprint backlog, product backlog, burn-down charts.

Help the team in adopting Agile practices and transitioning from Waterfall methodology to Agile.

Work closely with product owner to define product backlog, expanding stories to a more comprehensives state form team consumption.

I ensure there is common awareness of the process, work in progress and shared agreement

Remove team impediments, shield them from distractions and help improve efficiency,

Monitor team progress and provide continuous feedback.

Device and maintain action plans, facilitate agile meetings as needed, maintain agile board.

Provide regular updates of team progress and accomplishment to senior management and project stakeholder.

Identify and help mitigate issues and risk.

I coach product owner and teams to continuously improve their performance.

Monitor Sprint to Ensure team is being utilized appropriately.

Manage release and deployment plan and schedule releases.


Monitored multiple databases to keep track of all company inventories.

Planned and executed projects

Successfully led key projects which resulted in positive outcome

Conducted analysis to address issue which led to positive outcome

Effectively controlled the release of proprietary and confidential information for general client lists.


Effectively managed client relationships.

Educated customers on variety of loan products and available credit options to promote valuable decision-making.

Created financial analysis reports of commercial real estate, borrowers' financial statements, lease reviews and market research.

Performed daily maintenance of loan applicant database.

Monitored and tracked securities transactions, fund transfers, margin accounts and option trading.

Delivered prompt, accurate and excellent customer service.

Education and Training

Olabisi Onabanjo University Nigeria 03/2008

Bachelor of Science: Accounting

Olabisi Onabanjo University Nigeria 09/2003

Associate of Science: Diploma in Marketing

Other Qualification

Professional Scrum Master (PSM 1)

Tableau Desktop Power BI

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