Resume

Sign in

Customer Service Manager

Location:
Escondido, CA
Salary:
25/h
Posted:
March 11, 2020

Contact this candidate

Resume:

Kaylee Patton

Billing Specialist at Ken Blanchard Companies

760-***-**** (Mobile)

adb895@r.postjobfree.com

www.linkedin.com/in/kayleerpatton (LinkedIn)

Top Skills

Customer Service, Microsoft Office, Microsoft Excel, Organization, Communication, Attention to Detail, Teamwork

Summary

I am excited to embark on a career with a promising position in which I can contribute as well as learn and succeed.

You will find that I start and end each day with a positive attitude and willingly commit myself %110 to any and all tasks and responsibilities.

I quickly and easily grasp concepts and training, and eagerly apply that training to assigned tasks and responsibilities.

I am looking forward to proving myself a capable and productive investment.

Experience

Ken Blanchard Billing Specialist February 2019 - Present Escondido, California

Ensures timely and accurate billing:

Manages several large-scale accounts

Enters/ processes Trainer fees

Receives, responds, and sends many emails a day (20-50)

Include Emails from clients, Project Manager, trainers and other internal clients.

Created several new processes and process improvements.

Wrote and administered training documents

Worked frequently with internal partners and established great working relationships to ensure all departments operated at full potential.

AMN Healthcare Billing Specialist June 2016 – February 2019 Del Mar, California

Ensures timely and accurate billing:

Manages several large-scale accounts/ Medical facilities

Enters/ processes hours worked per client contract

Receives, responds, and sends many emails a day (20-50)

oInclude Emails from clients (Medical Facilities), Clinicians/ Contractors, and AVs (Subcontractors).

oTopics include: Time sheets, billing, contracts, pay role, technology assistance, Requests, invoices, and many internal concerns as well.

Created new client profiles (Billing aspects) due to extensive knowledge of concepts and the technology.

Frequently participated in end user testing for new technologies and software

Created several new processes and process improvements.

Wrote and administered training documents

Worked frequently with internal partners and established great working relationships to ensure all departments operated at full potential.

Reduced unbilled revenue up to %90 after taking over new accounts.

Received several awards for innovation, teamwork and customer service.

Additional Job Duties Include:

Create processes and procedures, as well as improving current ones.

Conducted training and testing for new processes and procedures.

Implementing new clients

Billing clients for services rendered

Entering time for clinician pay

Calculating hours for clinician Guaranteed Work Week

Calculating Overtime and holiday

Calculating, entering and billing for travel time, mileage reimbursement, parking, housing and bonuses.

Assisting and advising clinician in proper time entry to ensure correct billing and payment for hours worked.

Working closely with our time processing department to ensure accuracy and client/ customer satisfaction.

Working closely with Account Management to ensure client satisfaction when billing for services and hours preferred by our clinician.

Answered heavy email traffic.

Posted and recognized revenue on a weekly basis.

Worked frequently in Peoplesoft and excel.

Arrow Pipeline / Pacific Drain & Plumbing CSR 2014 - 2016 La Costa, California

Answered a high volume of incoming calls, as well a placing outbound calls Processed invoices and worked frequently as accounts receivable, and Quickbooks

Primary accounts manager; created commercial accounts and set up terms

Answered 30-50 customer emails a day

Created procedures and trained new employees

Supervised team of 9 technicians

Specialized in Commercial accounts and new customer set up

Regularly used programs such as Excel, Word, QuickBooks and scheduling programs.

Hoehn Motors Sales Secretary/ Receptionist (Temp) March 2014 - June 2014 (4 months) Carlsbad, Ca

Screen and directed a high volume of calls

Greeted all clients in a friendly manner and made them feel welcome

Worked with Excel, Word, Outlook, and Call Directory software daily

Kept diligent records of sales, and issued follow up calls to ensure customer Satisfaction

Executed data entry and filing, daily

Scheduled appointments for vehicle servicing

Communicated with salesmen, technicians, and manager consistently

Starbucks Barista April 2013 - June 2014 Escondido/ San Marcos

Was hired at fast paced drive thru store

Quickly mastered all position, opening, mid and closing shifts

Became sales leader for packaged coffee

Certified Barista Trainer and Coffee Master

Regal Entertainment Group

Regal Movie Theater Box Office Associate July 2009 - September 2012 (3 years 3 months) Escondido

Started as Concession Floor Staff;

Handled high volume customer sales and large cash and credit transactions

Handled several thousand dollars a day in cash transaction.

Answered, processed and transferred calls on multi-lined phone.

Resolved customer complaints in a polite and professional manner.

Education

Currently Enrolled at National University for Social Science bachelor program



Contact this candidate