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Customer Service, Cash/Credit Card Handling, Call Center.

Boynton Beach, FL
March 11, 2020

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Patricia Spoto

** ***** ****, ******* *****, FL *3436 702-***-****


Dedicated Travel Agent with 33 years of experience in Customer Service. Constantly noted for strong customer service and communication skills. Looking to secure a position with a notable company.


*Customer service *Documentation and reporting *Excellent communication abilities

*Detail oriented *Dependable *Issue resolution

*Multi-tasking and negotiation *Organized skills *Outstanding people skills

*Problem-solving abilities


Upscale Gourmet Seafood Market

Captain Frank’s-Boynton Beach, FL November 2019 to present Customer service. Heavy phones. Cash handling and credit card processing. Private Executive Catering

Executive One Catering-Boynton Beach, FL November 2019 to present Catering deliveries and set up.

Travel Agent Consultant

Fareportal d/b/a WK Travel – Las Vegas, Nevada November 2012 - July 2019 Book and managed Domestic and International flights, hotels and car packages. Work In GDS system (Amadeus and Sabre) Handled a large call volume in a professional and expedient manner. Acknowledged customer issues and resolved their problems quickly and efficiently. Accepted and processed customer payments in cash, credit cards and checks, checking for validity. Emphasized the specific product features that would stand out to customers, showing them product limitations and capabilities.

Contributed to the department's sales initiative, which enhanced the company's revenue. Travel Agent Consultant

Prestige Travel, d/b/a – Las Vegas, Nevada January 2009 - October 2012 Call center reservations. High volume of inbound calls. Reservation modifications, cancellations, exchanges on domestic and international flights. Also hotels, cars and show venues and tours. Accepted and processed customer payments in cash, credit cards and checks, checking for validity. Assisted clients in understanding their available options and helped them select the right service plans for their needs. Effectively communicate with other employees and upper management to ensure complete care of customers. Evaluated the customers' needs and provide service options to meet their requirements.


Travel & Tourism

Community College of Southern Nevada Las Vegas, Nevada June 2003 Liberal arts

Nassau Community College Garden City, New York June 1997 Diploma

Oceanside Senior High School Oceanside, New York June 1986 REFERENCES

Teresa Goodyear 201-***-****

Gail Cogley System Management Specialist 702-***-**** Christina Stines Office Manager 725-***-****

Camille Quinones Billing Agent 702-***-****

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