healthcare Administrator

MELINDA HERRON

*** ***** ******* ****** •Jackson, MS 39203

• Cell: 601-***-**** ***************@*****.***

PROFESSIONAL SUMMARY

Driven and compassionate health care professional with 10 years of hands-on experience in fast-paced residential and hospital environments. 5 years as the Supervisor of Scheduling Operations in scheduling department for multiple clinics. Extensive experience, Supervising, Coordinate, and Manage operations support personnel with provider schedules to maximize customer service, patient access, provider productivity, and Business Operations. Provide education and training to support personnel with regard to software, customer service, interpretation of demographics, payor codes, billing methods, and patient education of insurance, financial counseling, and pay agreement. Assist with rising money for Batson Children's Hospital. UMC Taste of U which earn money for Children's Hospital. Participated in the fund raiser for Cancer drive.

EDUCATION AND TRAINING

MASTER OF SCIENCE: HEALTH CARE ADMINISTRATION Kaplan University, December 2017 – GPA 3.7

BACHELOR OF SCIENCE: HEALTH CARE ADMINISTRATION Jackson State University, June 2013

3.1 GPA.

SKILL HIGHLIGHTS

Clinical training

Maintains strict confidentiality

Problem resolution ability

Knowledge of HMOs, Medicare and Medi-Cal

Staffing management ability

Electronic Medical Record software, Epic, Envision

Relationship and team building

HIPAA compliance

Sound decision making

Strong work ethic

Personal and professional integrity

Team player with positive attitude

Staff training and development

Deadline-driven

Effectively influences others

Good written communication

Cultural awareness and sensitivity

Exercises good judgment

Critical thinking proficiency

Excel

Staffing management ability

Proven patience and self-discipline

Proven patience and self-discipline

Motivation techniques specialist

Fundraising and major donor development

PROFESSIONAL EXPERIENCE

Mississippi Department of Corrections

Central Mississippi Correctional Facility (CMCF)

Pearl, MS

Administrative Assistant III 01/02/2019 to Present - Director Mark Harper 601-***-**** ext. 6449

Advanced staff work of a varied nature as assistant to an administrative officer. Incumbents in this classification perform responsible administrative duties involving the exercise of independent judgment. Responsibilities include, but are not limited to: researching, compiling, and organizing info/data; scheduling resources; organizing meetings; and performing needed administrative and clerical services for the organization to maintain efficient daily office work flow. The position performs miscellaneous office duties such as answering telephones and other office support as required, to keep the office space in a clean and publicly presentable condition.

The work includes devising and installing new work methods.

Interpreting rules and procedures, draft and prepares correspondence.

Planning, assigning and reviewing the work of team.

Analytical ability to resolve problem and issues as they arise.

Maintain department/program files and records.

Organized conferences, special events,

Maintains department calendar of events, and organize meeting.

Post audits, personal inspection, and written reports for conformity to established policies and procedures.

Process Purchase Orders requests, Proposals / quote for projects with vendors, process payments.

Research and collect information needed for monthly report.

Assists in preparing budget for department.

Orders supply as needed for department.

Supervises the activities of office as directed.

Maintain attendance of offender’s location every 2 hours.

Process work order request for all repairs of the facility.

Answer multi phone

Touching Hands Healing Hearts, PLLC

Brandon, MS

Medical Office Administrator/ Personal Assistant 07/2015 to 6/2019 Dr. Michele Gains PH: 601-***-****/ Micah Gains

Answering phones and handing patient files

Manage day to day leadership, management and operations of clinic

Oversee provider credentialing, delegation oversight and provider network administration activities, negotiate the contract with insurance company.

Negotiate EMR new system for office.

Process Payroll, Monitoring Budget expenditures to decrease cost.

Dedication of provider notes of patients, assist with any documentation for outside offices requesting information. Work closely with to ensure all paperwork is completed

Process billing and claims when needed, maintain information to ensure accurate claim payments.

Conduct monthly face-to-face meetings with the provider account representatives documenting discussions, issues, attendees, action items, and research claims issues on-site, where possible, and route to the appropriate party for resolution.

Investigate, resolve and communicate provider claim issues and changes

Assist with resolve claim issues and changes

Serve as primary contact for providers and act as a liaison between the providers and the health plan.

Obtain necessary resources needed for staff to complete job duties.

Ensure compliance with current healthcare regulations.

Knowledgeable of Medicaid and Medicare managed care plans.

Collaborate with staff to identify external customers.

Provide education on health plan’s contracting strategies

Maintain provider information on insurance website.

Inform provider and billing director of new policies and procedures pertaining to referrals, claims submission, web site usage.

Assist with creating marketing brochure

UNIVERSITY OF MS MEDICAL CENTER

Jackson, MS

Supervisor- Scheduling Operations 02/2012 to 10/2018 Demonstrated analytical and problem-solving ability by addressing barriers to receiving and validating accurate HCC information.

Provided administrative support for several physicians.

Carefully selected, developed and retained qualified staff, as well as trained 11 new staff annually.

Implemented standards and methods to measure the effectiveness of agency activities.

Provided thorough supervision for day-to-day operations of facility in accordance with set policies and guidelines. Maintain generate and process payroll.

Regularly evaluated employee performance, provided feedback and assisted coached and disciplined staff as needed.

Diligently monitored the QA (Quality Assurance) program to improve performance and maintain high standards of care.

Review and evaluate assigned project with department leadership to ensure understanding of requirements.

Minimized staff turnover through appropriate selection, orientation, training, staff education and development.

Organized and led weekly personnel meetings.

Developed and arranged continuing education opportunities for all staff to increase knowledge and skills. Supervised and evaluated the activities of team members.

Use excel in special project director on monthly basis.

Analysis clinic data of all providers in the Grants Ferry location.

UNIVERSITY OF MISSISSIPPI MEDICAL CENTER

Jackson, MS

Physician Scheduling Coordinator 10/2008 to 02/2012 Provide general and some specialized administrative support for a department or area such as word processing, report writing, etc. Responds to patient and or staff needs by consulting with others as appropriate and by following established departmental guidelines. Serve as a work lead for other department clerical staff. Monitored shared email in-boxes and ensured inquiries were addressed. Provided administrative support for several physicians. Organized files, developed spreadsheets, faxed reports and scanned documents. Received and distributed faxes and answering multi-phone. Assist in supervising and management of 11 team members 100% of the time. Development document for team use and track reports of clinics to assist in patients attending clinic appointments. 40 hours a week

UNIVERSITY OF MS MEDICAL CENTER

Jackson, MS

Administrative Assistant II 06/2006 to 10/2008 Respond to telephone and in-person requests for information. Made copies, sent faxes and handled all incoming and outgoing correspondence. Organized files, developed spreadsheets, faxed reports and scanned documents. Received and distributed faxes and mail in a timely manner. Provide general and some specialized administrative support for the department. Process purchase order and requisitions for all supplies of office. Maintain generate and process payroll. Strictly followed all federal and state guidelines for release of information. Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information. 40 hours a week

UNIVERSITY OF MS MEDICAL CENTER

Jackson, MS

Senior Secretary 07/2003 to 06/2006 - Performed various administrative duties, including data entry and document preparation. Verified that information in the computer system was up-to-date and accurate. Strictly followed all federal and state guidelines for release of information. Monitored shared email in-boxes and ensured inquiries were addressed. Provided administrative support for three physicians.

UNIVERSITY OF MS MEDICAL CENTER

Jackson, MS

Patient Service Coordinator 07/2002 to 07/2003 - Performed various administrative duties, including data entry and document preparation. -registration process including using practice management software to track. Strictly followed all federal and state guidelines for release of information. Wrote clear and detailed clinical phone messages for physicians. Directed patient flow during practice hours, minimizing patient wait time.

UNIVERSITY OF MS MEDICAL CENTER

Jackson, MS

Unit Secretary 05/28/2002 to 7/2002. Answer multi-phone lines, wrote clear and detailed clinical phone messages for physicians.

TRAMS, INC

Los Angeles, CA

Distribution Manager 04/1998 to 04/2002 Direct all mass production of software distributed to all clients. Oversaw all printing of materials for office using several of programs (MS Office, Word, Excel, Access, Microsoft Outlook, Adobe acrobat format, and Power Point). Follow up with customer, handle office supplies, daily logins. Direct budget and accounting expenditures for the shipping department. Negotiated the UPS annual contract renewals with Sale Rep. Developed forms for the administrative office. Approved and recommended hiring and termination of personnel. Data Entry, Filing, 35wpm, oversaw daily mail and shipping of mail via UPS, FedEx, DHL and Airborne. 40 hours a week

TRAMS, INC

Los Angeles, CA

Receptionist/Administrative Assistant 11/1997 to 04/1998 Answering multi-phone lines; retrieved, entered all incoming faxed request; Data Entry, ordered supplies for office, Organized annual meeting. Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Maintained the front desk and reception area in a neat and organized fashion. Planned meetings and prepared conference room and other events. Dispersed incoming mail to correct recipients throughout the office. Made copies, sent faxes and handled all incoming and outgoing correspondence. Organized files, developed spreadsheets, faxed reports and scanned documents. Received and distributed faxes and mail in a timely manner. Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences. 40 hours a week

ROBINSON'S/MAY

North Hollywood, CA

Executive Support 06/1993 to 11/1997 Created and maintained computer- and paper-based filing and organization systems for records, reports and documents. Ran weekly and monthly strategy, budgeting reports and distributed to executive and buyers. Trouble shooting error with weekly reports. Monitored employee hours and vacation time, supervised clerical, worked side by side with manager of department. 40 hours a week

ROBINSON'S/MAY

North Hollywood, CA

Sales Associate 04/1991 to 06/1993 - Operated a cash register to process cash, check and credit card transactions. Guided customers in choosing items that reflected personal style and shape. Administered all point of sale opening and closing procedures. Facilitated monthly and quarterly physical inventory counts. Explained information about the quality, value and style of products to Influence customer buying decisions. Replenished floor stock and processed shipments to ensure product availability for customers.

EASTMAN, INC

Signal Hill, CA

Accounting Clerk 02/1989 to 04/1991 Verified details of transactions, including funds received and total account balances. Balanced batch summary reports for verification and approval. Researched and resolved billing and invoice problems. Received, recorded, and banked cash, checks, and vouchers as well as reconciled records of bank transactions. Maintain tracking of Sales rep mileage. Distributed annual report to Executives. 40 hours a week

References

Professional

Love, Candace

Supervisor Scheduling Operations

2500 North State Street

Jackson, Mississippi 39216

work 601-***-****, cell 769-***-****

*******.******@*****.***

Professional

Johnson, Kennsie

Analyst

2500 North State Street

Jackson, Mississippi 39216

work 601-***-****, cell 601-***-****

*********@******.***

Professional

Gilliam, Archie

Division Director- Carpentry

3794 Hwy 468

Pearl, Mississippi 39208

work 601-***-****, cell 601-***-****

********@****.*****.**.**

Melinda Herron

105 Peach Orchard Street Jackson, MS 39203

Cell: 601-***-****: ***************@*****.***

September 25, 2019

RE: Branch Training Director II

Dear Hiring Manager,

I’m interested the position of Training Director in your department. I believe I possess the necessary skills and experience you are seeking and would make a valuable addition to your Department. I would like the opportunity to work in the Training Department.

As my resume indicates, I possess more than 7 years of progressive experience in Management. My professional history includes positions such as Supervisor of Scheduling Operations at University of Mississippi Medical Center, Executive Assistant as well as Distribution Manager at Trams, INC.

Most recently, my responsibilities as Supervisor of Scheduling Operations at University of Mississippi Medical Center matches the qualifications you are seeking. As the Supervisor of Scheduling Operations, my responsibilities included Manage operations support personnel with provider schedules to maximize customer service, patient access, providers’ productivity. I assisted in the formulating policies, rules and regulations.

I have attached my resume for your review and I look forward to speaking with you further regarding your available position.

Sincerely,

Melinda Herron

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