Kelly Corridon Martin
Business Operations Director ● Trainer & Employee Development Specialist ● Client Relations Leader
Proactive, engaging, and solutions-oriented business services professional with extensive experience delivering value through exceptional reasoning skills, strong problem solving, and meticulous project execution. Specific expertise managing EY's knowledge, processes, and capital resources while also driving year-over-year business growth through strategic selling and critical thinking abilities.
A unique blend of personable and analytical. Provides key oversight to program efficiencies, failed internal processes, systems or external events, as well as team training / coaching.
Comfortable in high-energy, high-output environments and capable of performing under pressure; willing to take calculated risks and make the bold decisions often required of analysts and leaders.
Deep understanding of the key business and financial drivers that determine EY's success; can anticipate client needs and align people and processes to meet project deliverables/objectives with confidence and positivity.
Excellent organizational and relationship management skills with a high focus on partner satisfaction. Builds lasting relationships with vendors and executives that result in better engagements and faster outputs.
A fair-minded, motivating supervisor and mentor who effectively promotes teamwork, accountability and fun within the workplace.
Risk Analytics / Reporting
Scheduling & Workflow Plans
Interviewing / Hiring
Sales Strategy & Negotiation
New Business Generation
Presentations / Public Speaking
Training & Coaching
Budgeting / Forecasting
EY (ERNST & YOUNG)
Assistant Director, Business Development Operations, Charlotte, NC 2008 – Present
Reputation as an exceptional relationship manager with a knack for process improvement led to opportunity to oversee organizational strategy and business development in a client-facing capacity. Began with firm as an Account Coordinator, promoted to Account Manager, and then to Assistant Director.
As Global Account Manager, leverages a blend of administrative, customer service, and leadership talents to execute marketing strategies and sell programs to Bank of America, the firms largest account globally.
Commended for ability build teams that anticipate client needs and offer services that meet expectations.
Thrives in a role that requires a keen eye for day-to-day functions as well as strategic account services.
Strong focus on continuous improvement backed by financial analysis data. Analyzes actual Sales to Plan according to goals and engagement, then implements strategies to increase performance eliminate hurdles.
Achieved “Green scorecard” for the last three quarters from Bank of America.
A passion for professional development and corporate culture:
oMember of Advancing Women Executives (AWE) group, providing thought leadership and guidance to upcoming staff focused on career development.
oFlexibility Chairperson for BofA account, a formal role that offers and promotes workplace flexibility to team members, including ability to adjust work schedules according to personal needs.
oAnnual holiday season event coordinator for New York and Charlotte clients
Drive productivity improvements for RFX onboarding process that decreased turnaround time and billing hours while increasing expense margins.
Consistently record lower expenses typical of traditional SOW processes by allocating Jr. resources/talent to tasks that do not require Sr. Manager or Partner time.
Played vital role in creating the Power BI dashboard, a weekly “playbook” outlining wins and profitability statistics as well as 90-day pipeline projections.
Oversee the ASQ process (Assessment of Service Quality) that tracks domestic and global client engagement and performance metrics, highlighting clear cut opportunities for improvement and gaps in current methods.
Named project leader to develop and execute the CLP Process (Contract Labor Professional). Results: a faster and more efficient method for onboarding EY staff onto BofA engagements.
Developed new intake process for sales leads/new pipeline items on the Bank of America account, the firms largest account globally. Results: reduced total time teams are not selling and created a proactive method for predicting margin estimates/financial goals for every unique engagement.
Leader of Revenue Planning Process that earned significant sales and margin increases for three consecutive years.
Recipient of multiple “Bravo” awards each year and member of the 100% club two years.
Training Coordinator & Event Manager, Huntersville, NC 2006 – 2008
Proven track record of operational excellence and natural employee leadership skills warranted an invitation to oversee all employee training, event coordination and on-site operations efforts at Newell training center.
Developed and designed instructional workbooks and PowerPoint content for corporate training courses ensuring Newell Rubbermaid's Visual Identity Standards. Training included Six Sigma and SEAL classes.
Gained significant Learning Management System knowledge and technical aptitude; administered all user passwords and password resets through Learn.com LMS.
Strong focus on process improvement and performance management. Spearhead Metrics That Matter (MTM) program creating participant surveys and running post-class reports to gather intel on training effectiveness, job relevance, and instructor impact.
Entrusted with additional operational and technical duties including A/V and IT assistance, team meeting alignment, Accounts Payable, and invoicing/late payment resolution.
Awarded the MVP, most improved team member, after just six months.
As Facilities Manager, commended for ability to create and nurture vendor relationships and negotiate competitive contracts for a wide variety of services from coffee suppliers and furniture and carpet vendors to landlords and the Fire Marshall.
Streamlined administrative tasks by automating systems/processes to order catering, provide IT support, and schedule event rooms.
LA WEIGHT LOSS
Office Manager, Charlotte, NC 2005
Knowledge of business administration and human resources best practices led to an opportunity to manage day-to-day operations of high-performing fitness center.
Provided leadership and coaching to administrative staff, playing a key role in all financial processes, contract negotiations, and strategic planning.
Managed daily business operations responsible for all written communications to entire organization. Assisted with training, leadership, and coaching to all center managers and weight loss counselors.
Implemented structure and process improvements for internal communication and inventory ordering SOPs.
Educated employees on process benefits requests and 401k plan enrollment.
Recruited out of position in December 2006 by Newell Rubbermaid.
HUSQVARNA FOREST AND GARDEN (ELECTROLUX), Charlotte, NC 2001 – 2005
Initially hired to serve as an Executive Assistant in 2001. Leadership and organizational abilities earned regular promotions; first to Business Process Manager overseeing the launch program management strategies for the North American and Canadian sales force of 100+ employees, then to Operations Manager supervising sales objectives and customer relationship management.
Operations Manager, North American Dealer Sales, 2003 – 2005
Coached team of 55 field sales representatives, 15 managers and 13 trainers as the Customer Relationship Management professional.
Provided operations support to US and Canada sales force of 100+ employees to achieve both Dealer Channel and National Accounts sales goals.
Salesforce.com CRM developer, trainer, super user. Responsible for timely roll out, implementation and training of 70 field staff members to reduce call planning and reporting needs for field associates.
Developed and implemented annual budget and business planning.
Participated in over 60 Outdoor Power Equipment industry trade and new dealer acquisition shows.
Set individual quarterly incentive goals for field sales team and trained new and tenured associates on software applications, Lotus Notes, CRM, and all Microsoft programs.
Successfully marketed new Outdoor Power products, resulting in strong retail sales. Managed the smooth transition of new products from infancy into the sales field.
Designated a Mastery team player by the Electrolux Talent Management.
Position eliminated due to large corporate downsizing in 2005.
Business Project and Process Manager June 2002 – July 2003
Played vital role in launching the program management office as the designated project manager and process mapping expert.
Provided Key Performance Indicators (KPI's) tracking, monthly reporting, and operations support to North American and Canadian sales force of 100+ employees.
Selected to train and certify team of 30 associates on project management methodology and practices.
Effectively planned and managed 27 projects, on time and under budget.
Named a pilot team member tasked with developing and implementing the Electrolux Talent Review Process to all US associates.
Husqvarna MVP Award recipient, 2003.
Executive Assistant April 2001 – June 2002
Financial budget, monthly reconciliation and research, reporting and maintenance in AS400.
Set individual sales goals to reach $272M; drafted quarterly program sales projections, goals, and reporting.
Provided administrative support to two VP's and one Director simultaneously.
EDUCATION & CERTIFICATIONS
Project Management Professional (PMP) certification, in progress at Villanova University
Notary Public for the state of North Carolina
Diploma, Brant School of Business and Technology
Continuing education courses at EY, Rockhurst University & Husqvarna University
Relevant coursework included: HR Law, Team Leadership & Motivation, E-Compliance, Retail Product Training, Process Mapping, Digital Transformation, Tax Reform, Reporting and Regulation, Robotics Software, IRS Exam
TECHNICAL SKILLS & PROGRAMS
Entire Microsoft Office Suite ● Publisher ● Google Drive ● Various CRM Systems ● Learn.com LMS ● SharePoint ● eFFICIENT time/attendance software ● QuickBooks ● Matrix ● Mercury ● Fieldglass ● Microsoft Teams ● Power BI
Coach, Let Me Run Foundation for underprivileged youth.
Board of Directors, Union County Human Society.
Volunteer, The Arthritis Foundation, Promising Pages, Shining Hope Farm, United Way and Arts and Science Council.