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Customer Service Care

Huntsville, AL, 35803
March 11, 2020

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Michelle Gordon

Municipal Court Clerk - City of Huntsville, AL - City of Huntsville

Huntsville, AL 35810


Willing to relocate: Anywhere

Work Experience

Municipal Court Clerk

City of Huntsville, AL - City of Huntsville

January 2018 to Present

Accurately composed, compiled, assimilated and maintained the care, custody and control of District Court records.

Attended court sessions and acted as liaison between the Court and other County departments, law enforcement agencies, attorneys and the general public. Advocated in all stages of criminal proceedings usually beginning with arrangement through trial and appeal.

Maintained bookkeeping records of all monies collected and recorded support payments. Managed receivable accounts and restitution payments, compiled reports on transactions and statistics.

Determined and assured that proper procedures are followed. Performed nationwide court record and information by searching persons using primarily automated processes.

Mortgage Processor

Hometown Lenders - Huntsville, AL

2012 to 2018

Processor Supervisor:

Seth James 256-***-****

• Experience with processing FHA, VA, USDA, and Conventional loans.

• Experience in reviewing TILA, Good Faith Estimate and 1003 before sending to closing.

• Prepared final documents for closing.

• Verified change of mortgagee clauses/clear liens on title commitments.

• Worked and submitted conditions to Underwriters and done verbal verification of employment for closing loans.

• Changing mortgagee clauses with insurance policies Customer Service Liaison

Blue Cross Blue Shield - Huntsville, AL

October 2009 to January 2011

Supervisor: Brenda Johnson 256-***-****

• Experience with medical coding and verifying benefits.

• Exceeded numerous Quality Assurance requirements.

• Previous medical marketing experience, home health, hospital and hospice benefits verified.

• Verifying if precertification admission is required for benefits.

• Expert knowledge of claims and submission of claims.

• Researching claims and resolving outstanding balances.

• Expert knowledge of all Windows 10 applications. Education

BA in Psychology / Pre-law

Athens State University - Athens, AL

2016 to Present


Calhoun Community College - Huntsville, AL

2012 to 2015


Bob Jones High School - Madison, AL

1996 to 1999


• 41 WPM (Less than 1 year)

• CISCO (Less than 1 year)

• Excel (Less than 1 year)

• IOS (Less than 1 year)

• Mac (Less than 1 year)

• Outlook (Less than 1 year)

• Powerpoint (Less than 1 year)

• Quick books (Less than 1 year)

• TYPING (Less than 1 year)

• Receptionist

• Filing

• Billing

• Scheduling

• Data Entry

• Call Center


• Customer Service

• Customer Care

• Bilingual

• Customer Support

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