Customer Service Care
Resume:
Michelle Gordon
Municipal Court Clerk - City of Huntsville, AL - City of Huntsville
Huntsville, AL 35810
********.********@*****.***
Willing to relocate: Anywhere
Work Experience
Municipal Court Clerk
City of Huntsville, AL - City of Huntsville
January 2018 to Present
Accurately composed, compiled, assimilated and maintained the care, custody and control of District Court records.
Attended court sessions and acted as liaison between the Court and other County departments, law enforcement agencies, attorneys and the general public. Advocated in all stages of criminal proceedings usually beginning with arrangement through trial and appeal.
Maintained bookkeeping records of all monies collected and recorded support payments. Managed receivable accounts and restitution payments, compiled reports on transactions and statistics.
Determined and assured that proper procedures are followed. Performed nationwide court record and information by searching persons using primarily automated processes.
Mortgage Processor
Hometown Lenders - Huntsville, AL
2012 to 2018
Processor Supervisor:
Seth James 256-***-****
• Experience with processing FHA, VA, USDA, and Conventional loans.
• Experience in reviewing TILA, Good Faith Estimate and 1003 before sending to closing.
• Prepared final documents for closing.
• Verified change of mortgagee clauses/clear liens on title commitments.
• Worked and submitted conditions to Underwriters and done verbal verification of employment for closing loans.
• Changing mortgagee clauses with insurance policies Customer Service Liaison
Blue Cross Blue Shield - Huntsville, AL
October 2009 to January 2011
Supervisor: Brenda Johnson 256-***-****
• Experience with medical coding and verifying benefits.
• Exceeded numerous Quality Assurance requirements.
• Previous medical marketing experience, home health, hospital and hospice benefits verified.
• Verifying if precertification admission is required for benefits.
• Expert knowledge of claims and submission of claims.
• Researching claims and resolving outstanding balances.
• Expert knowledge of all Windows 10 applications. Education
BA in Psychology / Pre-law
Athens State University - Athens, AL
2016 to Present
Associate
Calhoun Community College - Huntsville, AL
2012 to 2015
Diploma
Bob Jones High School - Madison, AL
1996 to 1999
Skills
• 41 WPM (Less than 1 year)
• CISCO (Less than 1 year)
• Excel (Less than 1 year)
• IOS (Less than 1 year)
• Mac (Less than 1 year)
• Outlook (Less than 1 year)
• Powerpoint (Less than 1 year)
• Quick books (Less than 1 year)
• TYPING (Less than 1 year)
• Receptionist
• Filing
• Billing
• Scheduling
• Data Entry
• Call Center
• CSR
• Customer Service
• Customer Care
• Bilingual
• Customer Support
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