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Executive Assistant Social Media

Airdrie, AB, Canada
March 11, 2020

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Address **** ********* ****

Airdrie, AB T4A 0E5



linkedin com/in/lorna_bratt

twitter com/lornabratt



403-***-**** (mobile)

lornajbratt@gmail com

Skillful and dedicated Executive Assistant with extensive experience in the coordination, planning and support of daily operational and administrative functions in a highly confidential environment. Maintains a positive and professional image. Experience working in a high-energy, fast-paced office environment with minimal supervision. Organized and diligent, with excellent written, oral and interpersonal communication skills. Highly focused and results-oriented with a strong work ethic who successfully supports complex, deadline and results driven operations. Self-starter, flexible, able to prioritize and problem solve, delegate and meet deadlines. EXPERIENCE (Last 10 years)

2019 Executive Assistant

Strategic Group

I provided support to the Senior Vice-President, Leasing by handling correspondence, managing calendars and appointments, arranging conferences and conference calls, making travel arrangements and providing other administrative tasks.

• Directly supports the Sr. Vice President, Leasing and generally supports the Leasing team

• Manages day to day calendar

• Coordinates all aspects of appointments, meetings, receptions and conference calls

• Prepare and review materials and correspondence for meetings

• Assist with creation/modification of presentations, spreadsheets, and other various documents

• Coordinates travel arrangements; prepare and distribute schedules/agendas for travel

• Prepares, reconciles, and tracks expense reports

• Process invoices through JDE system

• Process and follow-up on Virtual Requests

• Assists in ad-hoc reports special projects as needed

• Trains, coaches or guides other administrative staff when required

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Strategic, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

2018 –2019 Office Administrator/Manager

Top Shelf Energy Services Ltd.

• Maintain office services by organizing and developing office operations and procedures; controlling correspondence; designing filing systems; reviewing and approving supply requisitions; assigning and monitoring clerical functions Page 2

• Maintain office efficiency by planning and implementing office systems, layouts, and equipment procurement

• Coordinate with IT department on all office equipment

• Design and implement office policies by establishing standards and procedures; measuring results against standards; making necessary adjustments to improve operational efficiency

• Manage relationships with vendors, service providers and landlord, coordinate all work and repairs and ensure that all matters are current, invoiced and paid

• Complete operational requirements by scheduling and assigning employees; following up on work results

• Keeps management informed by reviewing and analyzing special reports; summarizing information; identifying trends

• Provides historical reference by defining procedures for retention, protection, retrieval, transfer, and disposal of records

• Improve employee and client retention rates through active communication and problem-solving efforts

• Manage employee schedules and troubleshoot scheduling conflicts as they arise

• Contributes to team effort by accomplishing related results as needed

• Schedule meetings and travel arrangements

• Manage the schedule for all company conference and meeting rooms, ensuring that executive meeting needs are always met

• Maintain the stock levels for office and break room supplies and submit purchase requests to management when necessary

• Establish team atmosphere through leadership and employee development

• Perform general accounting tasks, including budget tracking

• Coordinate and plan company social events that take place during and after business hours

2016 – 2018 Executive Assistant

Calgary Construction Association

• Provided executive support to the President & COO, Executive Committee and Board of Directors

• Served as primary contact for all executive matters

• Independently managed projects serving as the executive’s liaison

• Created and assembled meeting materials, agenda packages, annual reports, directors’

manuals and recorded detailed meeting minutes

• Planned and arranged travel itineraries, including air, accommodation and transportation

• Generated and submitted monthly expense reports

• Composed and distributed internal and external communications

• Responsible for creating executive reports for committee meetings

• Prepared and executed annual strategic plans and work plans for the board and committees

• Maintained executive, director and committee listings and ensured updates to database

• Executed the annual electronic election process for the CCA executive nominations

• Maintained directors’ lists, yearly association representations and liaised with other construction associations

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2008 – 2016 Administrative Manager and Assistant

Reliable Emission Detection Inc.

• Supported operations by supervising staff, planning, organizing and implementing administrative systems

• Provided all office administration including clerical, accounting and human resources duties

• Handled legal and accounting responsibilities

• Managed complex travel itineraries, including air, accommodation and transportation

• Prepared expense reports

• Prepared, signed and sent correspondence on behalf of the executives

• Designed, maintained and utilized a project database and website

• Created detailed project reports utilizing various reporting techniques including charts and graphs, notated maps, tables and comprehensive written narrative

• Developed brand and all marketing materials using various graphic programs

• Produced and maintained Office Procedures, Employee Procedures and Health and Safety manuals

EXPERIENCE (Prior to Last 10 years)

Over 25 Years Experience as Sr Executive & Administrative Assistant

(Bennett Jones LLP & Petro-Canada)

• Assisted 5+ professionals

• Assisting with all aspects of administrative management, directory maintenance, logistics, equipment and storage

• Advised and routinely communicated to a wide variety of audiences the executive’s views on major policies or current issues facing the organization

• Performed complex and confidential support functions

• Created minutes, resolutions, memos, emails, presentations for executive review

• Developed department and corporate calendar timelines and budgets

• Compiled, coordinated, recorded and kept Board and Committees communications and corporate records

• Administered and processed legal billings using time and motion software

• Managed complex travel itineraries, including air, accommodation and transportation

• Prepared expense reports

• Prepared, signed and sent correspondence on behalf of the executives

• Assisted the development of an internal precedent system

• Developed and maintained the firm intranet and website

• Maintained an up-to-date file and diary system

• Open and distribute incoming regular and electronic mail;

• Answer telephone and relay telephone calls and messages

• Operating a range of office machines such as photocopiers and computers EDUCATION

Robertson College

Digital and Social Media Marketing

Red Deer College

Legal Assistant Diploma

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Henderson College of Business

Business Administration

University of Calgary

BEd – Special Education/Early Childhood Education (3 years, not completed) Dr E P Scarlett

High School Matriculation


Professional and mature Adapt well to change

Articulate and well spoken Meticulous attention to detail

Exemplary computer skills Strong problem solver

Exceptional time management skills Works well under pressure SKILLS

Administration & Organization

• Work well under pressure, making key decisions (both on behalf of the executive and in other matters) and demonstrate good judgment in a fast-paced environment with conflicting priorities, meeting internal and external deadlines

• Act decisively; exercise a high degree of initiative and judgment, especially regarding protocol and management of the executive’s calendar

• Strong multi-tasking skills with exceptional attention to detail, proofreading, deadlines, early identification of potential complications and creative thinking skills

• Coordinate and set up high level events and travel arrangements for top executives

• Superior organizational, research, analytical and time management skills as well as exceptional negotiation and problem-solving skills

• Able to develop innovative, productive solutions to complex issues and problems and make improvements in existing systems and processes

• Discretion with confidential material, high level of tact and professionalism and a strong work ethic

• Maintain highly effective organizational and filing systems, including quick and thorough indexing, filing and offsite storage, resulting in easy access to critical information Communication & Client Relations

• Exemplary written communication skills and ability to produce professional quality, error-free visually effective documents

• Strong design sensibility and graphic capacity in the development of documents, PowerPoint presentations and reports

• Coordinate preparation and timely dissemination of company documents for board meetings

• Excellent listening, oral communication and organizational skills with high attention to detail

• Strong interpersonal skills and an ability to work effectively both independently and in diverse teams displaying professionalism, flexibility, tact, perseverance and initiative to all situations

• Friendly and positive attitude when interacting with customers, guests and other employees

• Openly express ideas, negotiate/resolve differences; provide and ask for feedback; offer well thought out solutions, cooperate and work well with others; thrive in a collaborative environment

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Computer Proficiency

• Superior proficiency with Microsoft Office Suite, Google Docs, Sheets and Slides

• Strong proficiency of Sage Accounting, Adobe Acrobat

• Knowledge of E-mail systems and social media platforms

• Strong internet expertise (MS Edge, Explorer, Google Chrome, Mozilla Firefox)

• Basic IT skills (knowing how and when to do routine maintenance, how to cope with frozen programs)

• Creation of data bases (MS Access), web design (Front Page and online apps), creating text and graphic content for documents posters, slide presentations, multiple GIS and GPS (mapping) programs

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