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Quality Manager

Chennai, Tamil Nadu, India
March 11, 2020

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Sathish Kumar Nataraj

D: No: */***, Gandhi Nagar, Gudalur, The Nilgiris Cell: 948-***-****



To contribute to organizations growth using my unique skill set, thereby learning a great deal in return. Career Summary

● Experianced in the areas of Executive, People Management, Quality management and also in Workforce Management Group (Wipro Technologies)

● An out-of-the-box thinker with a flair for identifying & adopting emerging trends & addressing requirements to achieve organizational objectives and profitability norms.

● A strategic planner with proficiency in streamlining business processes, defining continuous improvement processes, accelerating employees’ strengths and building powerful teams that can conquer any obstacles.

● Adeptness in providing guidance and leadership to staff in accordance with specified program objectives.

● Knowledge on communication, presentations & mentoring skills with distinguished abilities in leading teams for developing business continuity plans, procedures and service standards for business excellence.

● Had played vital roles in Handling teams in regard to Production, Quality and Training them along with floor support


● Received Performance Award, STAR of the process thrice, STACK topper, and QUALITY topper.

● Had taken initiative to handle a team of 45 members as SME and looking after production support, Quality support along with client escalations via mails and calls frequently

● Trained 4 batches along with hands on in multiple Queues WORK EXPERIENCE

WIPRO Ltd, Chennai 31st Dec 2012 - 31 March 2017

Subject Matter Expert (SME) – United Healthcare (Wipro BPS)

● Being an SME it’s my responsibility to assign work to team and support them to achieve daily numbers

● Publishing Internal/External Production/Quality reports on Daily EOS, same for weekly and monthly wise.

● Monitoring the overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level both in Production & Quality

● Maintaining good relationships with the clients.

● Assessing the customer feedback, evaluating areas of improvements & providing critical feedback to the associates on improvements and achieving higher customer satisfaction metrics.

● Tracking performances of the team members and suggesting areas of improvements, facilitating & imparting training and monitoring the improvements on a continuous basis.

● Maintaining & ensuring stringent adherence to production & Quality, identifying gaps and opportunities.

● Handling clients call for enhancing the service delivery.

● An inclination to be innovative & resourceful with the ability to seek alternatives and take decisions quickly

WIPRO Ltd, Chennai 1st April 2017 – till date

OEA WMG – Wipro Technologies (Oracle Practice)

● Work with department managers to facilitate career development discussions and develop action plans to aid in learning and growth opportunities.

● Responsible for attendance, performance and developmental management of pool officers.

● Attend and provide management support to the Resource management meetings.

● Collaborate with project managers to understand project resource demands and assist in schedule development.

● Provide data input for workforce strategy, maintain resource forecasts and monitor implementation of the departmental workforce strategy.

● Develop and manage ongoing supplier guidance and forecasted work volumes to partner field resources.

● Support the performance and counselling process within the business, including management of high and low performers.

● In conjunction with Head of Resourcing, assess and plan future resource requirements based on projected workflows wider needs of the business.

● Proactive management of Retain Enterprise to ensure it is kept up to date and accurate at all times.

● Acquire knowledge of individual skills, development needs, experiences and personal/professional aspirations and apply this knowledge in resourcing decisions.

● Oversee analysis of business forecasting eg chargeable hours, utilization and headcount against budget and driving actions and behaviors accordingly.

● Ensuring the appropriate utilization and performance drivers are fed into the business’ performance management process.

● Ideally has experience of working in a professional services environment.

● Proven experience within management roles within an operational, HR or resourcing/recruitment background.

● Publishing daily reports, reaching out to delivery leaders regarding onsite and offshore bench resources to ensure continuity in billing.

● Apart from Bench reports also involved on OEA reports publishing. ACHIEVEMENTS:

● Reduction of process compliance by auditing the tickets on daily basis to ensure that process is been followed.

● Increased Net add by meeting the requirements

● Reduction of NJNB by daily follow up’s

● Reduction of Surprise ramp downs

● Spot appreciation from WMG head on fulfilment.


● Ms Office, Excel, All Office Suites.

● Operating Systems : Windows 2000, Windows 07, XP. Training

● Taleo – Underwent Taleo training on April 2017



Bharathiar University Arts &

Science College, Gudalur.


Computer science



St. Thomas English Higher

Secondary School, Gudalur.



Chemistry, Maths,

Computer science


CLASS X Government Higher

Secondary School, Gudalur.




English, Social

Science, Tamil


Personal Details

Date of Birth:10 Dec 1987

Languages Known:Tamil, English, and Malayalam


I hereby declare that the details furnished above are true to the best of my knowledge. Place : Chennai Yours Faithfully

Date : Sathish Kumar. N

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