Anuhar Kapoor

Issaquah, WA; 425-***-****

Summary:

Dedicated Project Manager and effective business leader with over 10 years of project management experience. Expert in scoping, planning, monitoring and controlling, issue and budget management for both IT-focused and business-centered projects. Assertive and enthusiastic with extensive knowledge of business process design, change management, optimization and improvements.

Led the marketing initiatives for targeted Services from Microsoft Services Portfolio – Included identifying trends, measuring the volume of adoption and share of voice across 119 WW countries, tracking sales force sentiment, measuring adoption and campaign engagement, identifying threats and opportunities in Offer generated content.

Facilitated the agile process of delivering projects while leveraging cross-functional teams in the development of products, and platform initiatives.

Delivered project needs on time and within the agreed acceptance criteria in a hybrid methodology environment as they attempted to transition to an Agile Methodology.

Extensive experience on creating and analyzing marketing insights, application of advanced marketing analytics, business intelligence and consumer research to support HQ Teams in driving data-driven decisions.

Driving creation of KPI metrics for measuring success of the projects via dashboards, Power Bi and pivots.

Proficient in evaluating risk for significant projects, analyzing business process to determine business “risk appetite” and developing reports documenting transactional risks

Managing end to end processes to achieve marketing goals including running promotional cycles globally, increasing revenue, launching new products and piloting marketing programs in new geographies.

Resolved all pricing, metadata and availability question and issues between internal Proactive Services team and external customers.

Lead business process redesign efforts to ensure successful implementation of MS Services systems while adhering to best practices; facilitating design session and assisting design data warehouse start schema architecture.

Skills:

Project Management

Power BI/ Business Intelligence

Process Improvements

Strategic Planning

Agile/ Waterfall Methodology

Dashboard and KPI Reporting

Education:

Customer Analytics and Decision making, Sep 2010, Foster School OF Business, UW, WA

MBA, April 2006, IMM

Bachelors, April 2002

Experience:

Consulting at Microsoft Jan 18 - Current

Sr. Project Manager, Portfolio Pricing and Operational Excellence Team

Managing end to end processes to achieve marketing goals including running promotional cycles globally, increasing revenue, launching new products and piloting marketing programs in new geographies.

Reviewing and updating internal risk management policies to accommodate new business processes

Working closely with both local and central/global teams to assess market size and market share for Microsoft Services businesses.

Creating and analyzing marketing insights, application of advanced marketing analytics, business intelligence and consumer research to support HQ Teams in driving data-driven decisions.

Assessing financial and business documents to determine risk appetite and proactively managing financial, regulatory and operational risks.

Built and executing global change and behavioral measurement plan to ensure business leader alignment and end user adoption

SME for Business Intelligence solutions including translating business needs to technical requirements.

Driving creation of KPI metrics for measuring success of the projects via dashboards, Power Bi and pivots.

Managing or supporting vendor team, based in India.

Leading implementation of annual and standardized pricing strategy for Global Services. Focused on bridging the gap between field expectations and leadership Strategy, to ensure landing and adoption success.

Leading process and operations to ensure release of new Services at the right price point, across WW Countries, to achieve strategically set annual targets.

Developed and implemented program standards, templates and tools for the slate of business and technology projects.

Assessed the overall change impact of the merger and transition from KMI to El Paso, then to EP Energy.

Teaming with Business and Product Managers, Operations staff, and Finance Controllers to create standardization projection plan for Microsoft Proactive Services. Orchestrating the rhythm of business for different teams.

Implementing policies and procedures to ensure business controls are established and operating effectively.

Driving consistency in processes to meet the goals of performance expectations for consistency, accuracy, and delivery.

Recognizing opportunities for improvement within a process or service to reduce cycle time and improve stakeholder experience.

Actively identifying opportunities to increase agility by detecting future needs to evolve processes, services, and solutions and drive simplification.

Consulting at Microsoft Jan 17 – Dec 17

Business Project Manager, Solutions Enablement Team

Provided guidance and coaching to program sponsors and business unit management to facilitate successful transformation to a new process.

Identified potential people-side risks and anticipated points of resistance and developed specific plans to mitigate or address concerns.

Communicate with customers and managers of other departments to define BI requirements and then lead initiatives to deliver solutions accordingly.

Conducted the stakeholder and business impact analysis; designed training, communication, and project plans to ensure a successful integration into internal tool.

Delivered project needs on time and within the agreed acceptance criteria in a hybrid methodology environment as they attempted to transition to an Agile Methodology.

Partnered with subject matter experts to develop and deliver all internal and external project communications.

Devised Offerings release readiness reviews, milestone reviews, and business go/no-go reviews.

Produced deployment and implementation plans, weekly Offerings release reporting, and communicated Offerings release details and schedules to business stakeholders as required.

Managed all phases of pilot OLM adoption program, from inception through completion including strategy development, implementation plans, evangelizing for buy-in from the stakeholders and KPI tracking to measure the success of the program.

Tracked and analyzed key performance metrics, traffic behaviors and campaign performance using Web Trends reporting.

Consulting at Microsoft Jan 16 – Dec 16

Technical Project Manager

Facilitated the agile process of delivering projects while leveraging cross-functional teams in the development of products, and platform initiatives.

Led sprint planning, backlog grooming, sprint demos, sprint retrospectives and daily standups.

Managed large sprint development projects through to completion/go-live methodology, though scheduling and identifying milestones. 99% projects delivered on time.

Lead change management plans and communications on processes, strategies and adoption.

Work with the team to team to utilize the Agile process to improve project quality and schedule. Collaborated with architecture teams to develop the approach and solution to new requirements; vet the solutions through the required parties, drive through the needed gates for estimation, design and approval.

Consulting at Microsoft Jul 14 – Dec 15

Project Manager, Global Services Catalog

Lead large and complex projects that generally have been assigned a high corporate priority, significant budget(s), multiple teams, involving seven or more people per team and lasting six or more months.

Communicated to executive-level steering committee (or similar body) representing the development of project objectives, negotiations of project scope with client, risk identification/mitigations, negotiations on project deliverables, timelines and resources.

Lead on subject matter expertise in areas (including, but not limited to): project management, project scope definition, risk identification/mitigation, use of project methodology, resource allocation, facilitation, project intervention, knowledge transfer and other areas of expertise based on professional knowledge and background (i.e. organizational development, communications, finance, lending, human resources, etc).

Assessed, recommended and promoted approaches for applying OpEx methodologies and techniques to large scale and multiple projects. Monitors and facilitates regular meetings and communications between all parties.

Lead the development of business plans, and assesses, recommends and promotes approaches for applying project management methodologies/standards to large scale and multiple projects.

Evaluated project life cycle, results achieved vs. results expected.

Consulting at Microsoft Dec 10 – Jun 14

Project Manager, Enterprise Offerings

Resolved all pricing, metadata and availability question and issues between internal Proactive Services team and external customers.

Lead annual pricing projects on price modeling, forecasting, Governance and cost benefit analyses for projects.

Lead annual retirement project to ensure availability and adoption of latest Proactive Services.

Defined and documenting business requirements for new and existing systems including MS Service Planning systems, project and portfolio management systems, MS Service Delivery systems.

Lead business process redesign efforts to ensure successful implementation of MS Services systems while adhering to best practices; facilitating design session and assisting design data warehouse start schema architecture.

Defined project governance policies and managing the financial concerns.

Worked with operational leaders to manage multidisciplinary teams to improve or implement services throughout the region.

Planned, managed, improved and influenced operation's activities necessary to complete projects in collaboration with management.

Deliverable Highlights; Annual Pricing Project, Cross team collaborations, Bridging field and corporate communication gap.

Consulting at Microsoft Mar 10 – Nov 10

Product Planner, Windows Embedded

As a Product Planner influenced the product strategy for the next version of Windows Embedded OS by conducting customer research, competitive and industry analyses and delivering both strategic and tactical recommendations to the teams and executives.

Forecasted Pricing for future versions of Embedded OS.

Lead Cost benefit analysis on multiple device categories by regularly interfacing and interviewing internal and external subject matter experts, industry Account Executives and Product Managers.

Identified gaps in the existing data, reporting, and analytics and offered recommendations and solutions to minimize them.

Researched and forecasted future industry trends to evaluate and prioritize new verticals and device opportunities.

Provided data driven insights on customer feedback, requirements and pain points and suggested product improvements for the next version of the product.

Defined scenarios for different verticals including Retail, Medical, and Energy for the next version of Windows Embedded OS.

Created, monitored and analyzed dashboards to summarize competitors’ landscape outlining key players’ roadmap, objectives and strategies, value propositions and SWOT, to determine product responses to them.

Developed a SharePoint 2010 team site for the Product Planning team, for increased collaboration and faster decision making.

Facilitated and coordinated specialized market research and analysis from third party vendors.

Conducted meetings, conference calls and presentations with internal and external customers, to identify potential new embedded OS markets.

Created market research materials including customer product surveys and use cases.

Consulting at Microsoft Jun 08 – Dec 08

Product Manager, Advertisers and Publishers Solutions

Gathered and analyzed, primary and secondary data, to provide strategic insight on user interface features, designs and technologies for online Publisher’s products.

Organized Microsoft Publishers Council in New York, to get publishers’ feedback on multiple product features’ set and share the direction of product suite to prioritize feature development.

Initiated research projects and executed them to completion. These revolved around client calls, client servicing, product feature comparisons, market trends, industry insights.

Conducted competitive analyses to identify key differentiators and make actionable recommendations. Developed innovative data collection techniques.

Designed both qualitative and quantitative survey studies and defined data templates, data cleaning, cross tabulation and data generation. Conducted customer surveys to determine their expectations from our products and discover new business opportunities among them. Followed up with clients on findings and further necessary research objectives.

Proposed and defined strategic initiatives, recommendations and actionable results, based on research findings, to senior management and product teams.

Worked with internal customers in understanding reporting requirements, defining scope and developing Dashboard’s & Scorecards based on their information requisites.

Created ad-hoc performance reports by using T-SQL for extracting data from DBs and Excel as requested and provided on-going analytical support for these requests.

Supported teams of PM, Analysts & Developers to re-engineer Publisher’s addressable market. Efforts included providing data insights after evaluating online-ad strategies of current and prospective clients & competitors.

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