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Release Train Engineer, Scrum Master, Technical Program Manager

St. Louis, MO
March 11, 2020

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Matthew E. Mazzei


Phone: 573-***-****

Professional Summary

Release Train Engineer, Sr. Scrum Master and IT Program/Project Manager possessing 10 years of experience in the Healthcare IT space. Strong leader with demonstrated abilities in coordinating and supervising the efforts of cross functional groups to ensure the achievement of project, program and scrum team goals. Offers deep analytic skills with a proven track record of leading system implementations. Based in St. Louis and has helped large PBM and Health Payer/Provider clients improve systems, processes and tools for the last 10 years. Has a proven ability to establish and build relationships with business and technology leaders.

Professional Experience

Lumeris – St. Louis, Missouri 09/16 – Present

Release Train Engineer 05/19 - Present

Servant leader for an Agile Release Train (ART) serving the PHSO line of business – 60 people across 8 agile teams

Facilitate ART events – System Demo, Problem Solving Workshop, Innovation Week, ART Sync and Release Planning

Communicate with stakeholders, escalate impediments, facilitate risk and dependency management and drive relentless improvement

Partner with other organizations across the company to deliver Features for the agile transformation journey

Sr. Scrum Master (servant leader) 1/18 – 05/19

Scrum Master for 2 teams – 1 implementing solutions for Clinical Operations serving Medicare Advantage clients and 1 for the PHSO business

Led my teams in relentless improvement

Actively addressed impediments so my teams could remain focused on achieving Sprint objectives

Coordinated with other teams across Operations, Product, Technology and Analytics on risk and dependency management

Supported the Product Owner in his efforts and facilitated a healthy intra-team dynamic with respect to priorities and scope

Facilitated Scrum ceremonies (daily standup, review, retrospective) and supported the Product Owner in backlog grooming and sprint planning

Member of the Agile Center of Excellence (ACE) - served as Scrum Master or owning stories for each Sprint

Sr. Technical Project Manager 11/16 – 1/18

Project: ZeOmega Implementation

Overall implementation lead/program manager/project manager/scrum master for a core team of 20+ business, technology and product professionals

Collaborated with business and IT professionals (Lumeris and ZeOmega) to work toward a centralized work breakdown structure that aligns project tasks, dependencies, and milestones

Coordinated activities with vendor Sr. leadership, PM, configuration managers, and offshore development team

Implemented Scrum principles (e.g., daily standups, retrospectives, planning, demoes) in a Waterfall project (‘big bang’ approach)

Provided clear reporting to leadership on key risks and issues and solution options for decision making - developed status dashboards in JIRA and Confluence to provide real-time reporting

Established a ‘war room’ during the User Acceptance Testing phase of the project that provided communication efficiencies and allowed for accelerated issue resolution

Sr. Technical Project Manager 09/16 – 04/17

Project: 2017 Facets_ITS Upgrade

Let the project team to a successful upgrade of Facets and ITS

Worked with the team to understand all required tasks and their dependencies – previous upgrades did not have a detailed enough project plan

Established clear, concise status reporting to provide sr. leadership with the information needed to understand current risks/issues and milestones for the project

Established weekly status meetings and standardized communications

Accenture – St. Louis, Missouri 12/09 – 9/16

Lumeris 08/16 – 9/16

Project Manager

Project: PMO Strategy & Design

Took over responsibilities from the client PM for 4 data related (backend) projects

Stood up weekly status meetings, implemented more rigorous processes to effectively manage

Quickly developed relationships with key people across technical teams to get alignment on objectives, scope and schedule

Kaiser Permanente 02/15 – 07/16

Program Integration Manager (Promoted to ‘Manager’ level in November 2015)

Project: OPPR (Outpatient Pharmacy PIMS Replacement)

Drove strategic planning and alignment across program teams for a program with an $850M budget

Led the project managers across all IT Tracks toward a centralized work breakdown structure that aligns project plans, dependencies, and milestones

Effectively managed risks/issues/decisions across the program

Provided leadership to 3 people and coached/mentored in how to handle client meetings effectively

Provided constructive feedback and guidance on key deliverables for the program

Managed the team’s travel calendar, provided accurate forecasts, maintained the Client Data Protection document for the contract, reviewed invoices and submitted to the client on a monthly basis

Identified a more efficient solution for creating timeline slides that were well received by the client and were adopted for the program

Developed a macro to extract data from the master project plan and create the consolidated report for the bi-weekly program integration meeting

CVS Health 09/14 – 02/15

Program Manager

Project: Client Connect

Primarily focused on dependency, risk and issue resolution

Assisted client VP in creating/deploying program governance structure

Developed materials for a weekly meeting with all IT and Business VPs, SVPs, EVPs to assess the health of the program

Express Scripts 03/14 – 09/14

Value Management Office Lead

Project: Specialty Operations Transformation

Developed high-level strategic roadmaps

Mobilized Transformation workstream (worked with Sr stakeholders from across the business)

Developed and implemented program tools and processes

Express Scripts 05/13 – 03/14

Go-Live Coordinator

Project: Medco Implementation Execution

Documented and implemented lessons learned for hour by hour planning

Led many sessions across IT and Ops to develop hour by hour plans for large, complex tiers

Led read-outs to Sr Leadership

Traveled to India to assist in ramping up 10 offshore team members

Taught new Analyst how to write VBA scripts, record macros, write complex formulas, pivot tables, etc. in Excel

Helped Analysts identify ways a report can be automated to reduce manual work and improve consistent results

Led an Analyst brought onto the team for Cross Tier coordination

Created Job Aids that were used across the IT Integration Program

Established QA process for program status reports and program wide communication

Consulted with Accenture Leadership for more effective and efficient processes

Documented detailed notes to fully understand actions and deliver work efficiently with high quality

Express Scripts 01/11 – 04/13

IT Integration PMO Analyst (Promoted to ‘Consultant’ level in March 2013)

Project: Medco Integration

Portfolio Manager

oConducted quality reviews of all IT Integration funding/change requests

oScheduled and led funding/change request reviews with project and program managers

oPrepared weekly funding request agenda

oDistributed meeting minutes to program leadership

oUpdated the SharePoint list with funding approval information

Financial Analyst:

oAnalyzed and reported financial data by each IT Integration Project

IT Finance Actuals vs. CSR Actuals

Actuals vs. Budget

Budget vs. EAC

Average hourly rates by month, by work stream --- East and West

Labor hours and $ trending

Capital and Non-Labor Expenses

Process Improvement Specialist

oIdentified, analyzed and improved existing processes across the following areas:

Risk/Issue tracking and reporting

Change/Funding requests submission, quality reviews, agenda preparation, weekly minutes distribution

Weekly program reporting

Excellus Health Plan, Inc. 12/09 – 01/11

IT Integration PMO Analyst

Project: Transformation

Executed a Business Objects report for Earned Value Metrics and conducted analysis on schedule and cost variance

Consolidated the Project Manager's status reports that were reviewed weekly by leadership.

Assisted in onboarding new team members and maintaining our team's SharePoint site.

Developed a professional rapport with the client's Project Managers. Met with them weekly to assist my Manager in reviewing their Project's Earned Value Metrics and offer assistance or suggestions as to how their project's EV metrics can improve.

Built skills in Project Management (Project Plan critical analysis, resource planning, creating professional relationships client PMs, technology skills in MS Excel, MS Project, Rational Tools, and Planview)


B.S. in Business & MIS from Missouri University of Science and Technology – May 2007


Scaled Agile

oSAFe 5 Release Train Engineer

oSAFe 4 Agilist

oSAFe 4 Scrum Master

oSAFe 4 Product Owner/Product Manager

Scrum Alliance

oScrum Master


Available upon request.



Yrs of Exp

Last Year Used


P4 - Expert

11 Years



P4 - Expert

11 Years



P4 - Expert

11 Years



P3 - Advanced

11 Years


Microsoft Windows Platform

P3 - Advanced

11 Years


PMO Process Design

P3 - Advanced

4 Years


Microsoft-SharePoint Administration

P3 - Advanced

4 Years


Visual Basic

P3 - Advanced

3 Years



P3 - Advanced

3 Years


Atlassian suite (JIRA and Confluence)

P2 - Proficient

1 Year


Microsoft-SharePoint-Portal Development

P2 - Proficient

4 Years


IBM-Rational-ClearQuest/TestManager (CQTM)

P2 - Proficient

< 1 Year


Financial Analysis

P1 - Proficient

>1 Year


Agile Transformation

P1 – Novice

1 Year


Business Process Design

P1 - Novice

1 Year



P1 - Novice

< 1 Year


Workflow Management

P1 - Novice

< 1 Year


SAP-Business Objects-Web Intelligence

P1 - Novice

< 1 Year


SAP Business Objects-BI Tools

P1 - Novice

< 1 Year



P0 - Trained

< 1 Year



P0 - Trained

< 1 Year


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