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Sales Customer Service

Chennai, Tamil Nadu, India
March 11, 2020

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Key Skills

Profile Summary



Sales force Management

Sales Operations Management

Customer Service Operations

Dealer Management

Business/ Operational Excellence

MIS/ Management Reporting

Sales Support

Supply Chain Management

Sales Forecast & Statistical Data

Cross-functional Coordination

Team Management

Soft Skills

An accomplished professional offering experience in Sales Operations, Order Management, Inventory & Stock Management, Dispatch Planning, Payments and People Management

Strong acumen in managing sales operations in coordination with senior management for order administration, order fulfilment and communication

Value Addition & Leadership: Focused on driving maximum profitability for the organization with skills in driving Customer Service Ratio, reporting Turn-Around-Time of quotations, sales orders & delivery notes and conducting surprise audits in branch & warehouse Keen customer centric approach with skills in addressing client priorities and resolving escalations within prescribed TAT, thereby attaining client delight & high compliance scores

Developed sales statistical data including Customer, Territory, Area, State

& Product wise; presented quarterly sales forecast and revenue reports to the management for decision-making

Hands-on experience in generating reports using SAP, MS Excel Sheet, Sales Force and Tally 6.3

Highly skilled in creating & maintaining documentation on sales processes; maintained MEA & APAC NN sales related NDA, proposals, contracts, documents into SharePoint depository at Maveric Systems Limited Skilled in establishing operational procedures for activities such as verification of incoming & outgoing shipments and managing the disposition of materials

Excellence in sales forecasting, inventory management, payment realization and liquidating ageing stock

Leading, mentoring & monitoring the performance of team members to ensure efficiency in process; developing employee competency Education

EMBA (Finance) from National Institute of Business Management B.Sc. in Statistics from Presidency College in 2002 Higher Diploma in Software Engineering with Hons. in Aptech Career Timeline


Sales Operations Management

Offering dynamic career in Sales Operations, Coordination and Customer support with an aim to enhance & maximize business opportunities +91-996*******


Motivational Leader

Strategic Thinker


Team Player


Data Processing



2008-2013 Since 2016




Work Experience

Since Apr’16 with Techno Products Development Private Limited as Operations Manager Key Skills:

Business Acumen Organizational Skills Pipeline Management Experience with

Financial Systems

Program Management

Analytics and

Reporting Expertise

Understanding of

CRM,ERP and Database


Prior People

Management Experience

Key Result Areas:

Data Management: Sales Operations employees manage and evaluate data to determine the effectiveness of a product or campaign.

Contract Proposals: Sales Operations creates contracts that satisfy both company and customer needs. Application Management: To produce data for the sales team, sales operation employees must oversee the use of various applications and platforms.

Sales Forecasting: By recognising past trends, Sales Operations allows employees to forecast future sales. Territory Definition: Sales Operations must outline and define various sales territories. Training: To have a successful sales team, the responsibility of training new and current employees often falls under the responsibilities of Sales Operations.

Evaluation and Implementation: By evaluating data, Sales Operations employees ensure the success of a product or implement new sales plan if the evaluation yields unsatisfactory results. Performance Management: High performances are often rewarded in Sales Operations, and poor performances must be acknowledged and resolved.

Sales Strategy: Sales Operations professionals often set strategy and future goals for a sales team. Sales Team Organisation: An efficient sales team is vital to the success of Sales Operations. Oct’13-Apr’16 with Maveric Systems Limited, Chennai (IT Industry) as Global Sales Support Executive & Management MIS

[UK, US, ME, APAC & India]


Independently managed NN Funnel (Opportunity Pipeline) status update of opportunity pipeline with Sales Heads Maintained MEA & APAC NN Sales related NDA, proposals, contracts, documents into SharePoint depository Rendered support to Sales Team (MEA & APAC) in modifications, addendum and renewal of contracts Monitored & analysed sales cost spent, verified sales claim sheets, followed up to ensure all claims were submitted on time and shared report on cost actuals to Sales Heads Proactively worked with leaders to gather high level pursuit data in excel templates Compiled all revenue & BvA in excel sheets to create organization level BvA Led overall sales cost monitoring process by supporting leaders to fill & verify claim sheets Coordinated with Finance Dept. to ensure all costs were tracked in Oracle Formulated monthly MIS related to revenue projections Previous Experience

Jan’08-Oct’13 with Bonfiglioli Transmissions Pvt. Ltd., Chennai as Sales Logistics Executive

(All Over India Dealer Management)

Effectively managed & rendered support in customer handling and dealer management; coordinated for customer orders/ queries/ schedules based on the customer & dealers mentioned in the POs and drove dealers quarterly sales planning, stock orders & schedule orders; developed & presented MIS reports including weekly, monthly sales report and sales budget compilation for decision-making.

Jun’03-May’07 with Point Infotek, Chennai as Accounts Executive Successfully managed the entire gamut of function entailing preparation of sales vs purchases and C-forms & Form XVII's, expense analysis, creditor/ debtors payment follow-ups, voucher maintenance, sales tax filling, accounts payables/ receivables, bank reconciliation, MIS reporting and so on. Personal Details

Date of Birth: 15th March 1982

Languages Known: English & Tamil

Address: No. 17/7, Vivekananda Street, Arcot Road, Virugambakkam, Chennai- 600078

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