Nirmala Senerath
Mobile 403-***-****
** ******* ******* **** **, Calgary AB, T3N 0B1
adb81a@r.postjobfree.com
https://www.linkedin.com/in/nirmala-senerath-7928aa9a/
CAREER SUMMARY
Sales and marketing professional with over 9 years of experience providing exceptional customer service and proficient in business development, sales and customer complaint management.
HIGHLIGHTS OF QUALIFICATIONS
Fluent in English (Oral and Written) and strong ability to communicate effectively
True team player with exceptional interpersonal skills
Strong organizational skills and detail oriented
Flexible and adaptable and ability to work well under pressure and meet tight deadlines
Master of Business Administration (General MBA)
Tech savvy and computer literate (Microsoft Office Suite, Salesforce, CRM)
PROFESSIONAL EXPERIENCE
Corporate Trainer Jun 2018 – Dec 2019
Self Employed, Nugegoda, Sri Lanka
Provide corporate training in life happiness, leadership, motivation, customer service, complaint management, negotiation, email etiquette, and interview skills
Conduct on the job assessment on customer service and service standards
Develop content on job description, job specification, key performance indicators (KPI) formulation, report writing, company profiles and HR documentation
Business Development Manager Mar 2016- Jun, 2018
Orel Corporation Pvt Ltd. www.orelcorp.com, Colombo-02, Sri Lanka
Modern trade (Retail) and Showroom (flagship store) sales and monitoring on daily/monthly/annual basis
Managed a sales team of 8-10 people and overlooked their training needs, administration and daily supervision.
Organizing sales promotions activities and credit cards promotions
Creating new offers for Online Promotional, retail and showroom sale promotions
Relationship Management with the managers and staff of the supermarket channels, banks and corporate entities
Channel sales development through year-round promotional activities
Manager Modern Trade (Neutrogena) Jul, 2012- Dec, 2014
Johnson & Johnson, Colombo-02, Sri Lanka
Modern trade (Retail) sales and monitoring on daily/monthly/annual basis
Managed a sales team of 8-10 people and overlooked their training needs, administration and daily supervision.
Organizing sales promotions activities and credit cards promotions
Creating new offers for Online Promotional, retail and showroom sale promotions
Relationship Management with the managers and staff of the supermarket channels, banks and corporate entities
Channel sales development through year-round promotional activities
Assistant Portfolio Manager Sep, 2009- Jun, 2012
Touchwood Investments PLC, Colombo-03, Sri Lanka
Agroforestry Investment consultancy for high net worth clients
Organizing Sales promotions and marketing activities
Conducting Presentations to potential clients
Searching for potential sales leads
Weekly visits to existing clientele
Generating referrals through existing clients by relationship management
Senior Executive- Access Planning Jun, 2000- Apr, 2009
Dialog Telekom PLC (www.dialog.lk), Colombo-02, Sri Lanka
Divisional customer Complaint Management
ISO systems Management for the division
EDUCATION AND TRAINING
Master of Business Administration 2010 – 2012
Postgraduate Institute of Management (PIM), University of Sri Jayewardenepura, Sri Lanka
National Diploma in Technology (N.D.T.) 1996-1999
Electronics & Telecommunications, University of Moratuwa, Sri Lanka
Diploma in Counseling & Psychotherapy, Institute of Psychological Studies, Colombo-04, Sri Lanka 2018