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Sales Customer Service

Location:
Calgary, AB, Canada
Salary:
16
Posted:
March 11, 2020

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Resume:

Nirmala Senerath

Mobile 403-***-****

** ******* ******* **** **, Calgary AB, T3N 0B1

adb81a@r.postjobfree.com

https://www.linkedin.com/in/nirmala-senerath-7928aa9a/

CAREER SUMMARY

Sales and marketing professional with over 9 years of experience providing exceptional customer service and proficient in business development, sales and customer complaint management.

HIGHLIGHTS OF QUALIFICATIONS

Fluent in English (Oral and Written) and strong ability to communicate effectively

True team player with exceptional interpersonal skills

Strong organizational skills and detail oriented

Flexible and adaptable and ability to work well under pressure and meet tight deadlines

Master of Business Administration (General MBA)

Tech savvy and computer literate (Microsoft Office Suite, Salesforce, CRM)

PROFESSIONAL EXPERIENCE

Corporate Trainer Jun 2018 – Dec 2019

Self Employed, Nugegoda, Sri Lanka

Provide corporate training in life happiness, leadership, motivation, customer service, complaint management, negotiation, email etiquette, and interview skills

Conduct on the job assessment on customer service and service standards

Develop content on job description, job specification, key performance indicators (KPI) formulation, report writing, company profiles and HR documentation

Business Development Manager Mar 2016- Jun, 2018

Orel Corporation Pvt Ltd. www.orelcorp.com, Colombo-02, Sri Lanka

Modern trade (Retail) and Showroom (flagship store) sales and monitoring on daily/monthly/annual basis

Managed a sales team of 8-10 people and overlooked their training needs, administration and daily supervision.

Organizing sales promotions activities and credit cards promotions

Creating new offers for Online Promotional, retail and showroom sale promotions

Relationship Management with the managers and staff of the supermarket channels, banks and corporate entities

Channel sales development through year-round promotional activities

Manager Modern Trade (Neutrogena) Jul, 2012- Dec, 2014

Johnson & Johnson, Colombo-02, Sri Lanka

Modern trade (Retail) sales and monitoring on daily/monthly/annual basis

Managed a sales team of 8-10 people and overlooked their training needs, administration and daily supervision.

Organizing sales promotions activities and credit cards promotions

Creating new offers for Online Promotional, retail and showroom sale promotions

Relationship Management with the managers and staff of the supermarket channels, banks and corporate entities

Channel sales development through year-round promotional activities

Assistant Portfolio Manager Sep, 2009- Jun, 2012

Touchwood Investments PLC, Colombo-03, Sri Lanka

Agroforestry Investment consultancy for high net worth clients

Organizing Sales promotions and marketing activities

Conducting Presentations to potential clients

Searching for potential sales leads

Weekly visits to existing clientele

Generating referrals through existing clients by relationship management

Senior Executive- Access Planning Jun, 2000- Apr, 2009

Dialog Telekom PLC (www.dialog.lk), Colombo-02, Sri Lanka

Divisional customer Complaint Management

ISO systems Management for the division

EDUCATION AND TRAINING

Master of Business Administration 2010 – 2012

Postgraduate Institute of Management (PIM), University of Sri Jayewardenepura, Sri Lanka

National Diploma in Technology (N.D.T.) 1996-1999

Electronics & Telecommunications, University of Moratuwa, Sri Lanka

Diploma in Counseling & Psychotherapy, Institute of Psychological Studies, Colombo-04, Sri Lanka 2018



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