REYNES, MARY THERESE D.
#*** - * ******* ******, ******** Kapasigan, Pasig City
C# 091********
Skype: live:dap_dantes
OBJECTIVES:
To land in a job that best suits my skills and capabilities. WORK EXPERIENCE:
● Work from Home (Crestcore Real Estate LLC. – Full Time)
- January 2019 – January 2020 - Collections Specialist
- include collection calls and/or correspondence in a fast-paced goal oriented collections department.
- Providing customer service regarding collection issues, process and review account adjustments, resolve client discrepancies and short payments.
- Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments
- Weekly and monthly reporting to direct supervisor
- Processing monthly credit memos and the appropriate reporting
- High volume phone calls and emails to assigned delinquent customers
● Work from Home (Ecommerce Business – Part Time)
- May 2018 - December 2018 - Shopify/Oberlo
- Order taker thru Shopify, (amazon and ali express)
- Customer Email Support
● GC Services LLC (BPO)
- Account Representative, Bank Collector
- Ortigas, Pasig City
- January 2, 2016 - January 31, 2019
● Teleperformance Philippines (BPO)
- Back Office Team
- Non - Voice, Correspondence and Email Support and Phone Support for Disputes
- Ortigas, Pasig City
- March 2011 - December 2015
KEY COMPETENCIES
• Verbal and written communication skills
• High level of focus and attention to detail and accuracy in a repetitive environment
• Able to work under pressure and meet deadlines
• Able to multi-task effectively
• Self-management skills
ADMINISTRATIVE SKILLS AQUIRED WHILE STUDYING
• Highly skilled in handling multiple emails simultaneously
• Highly skilled in handling phone calls, inbound and outbound
• Positive nature with exceptional telephone etiquette
• Accuracy and attention to detail
• Good grammatical and spelling skills
EDUCATIONAL ATTAINMENT:
Tertiary
- College of the Holy Spirit
- BS - HRM
Secondary
- Our Lady of Fatima Academy
- HighSchool
Primary
- Ateneo de Iloilo
- Preparatory - Elementary
CHARACTER REFERENCES:
1. Drebiegale Tanada - Credit Investigator, Citibank, C# 091*-******* 2. Evangeline Suyo – Executive VA, C# 092*-*******