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Customer Service Back Office

Location:
Quezon City, Philippines
Salary:
$4/hr
Posted:
March 09, 2020

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Resume:

REYNES, MARY THERESE D.

#*** - * ******* ******, ******** Kapasigan, Pasig City

C# 091********

Skype: live:dap_dantes

OBJECTIVES:

To land in a job that best suits my skills and capabilities. WORK EXPERIENCE:

● Work from Home (Crestcore Real Estate LLC. – Full Time)

- January 2019 – January 2020 - Collections Specialist

- include collection calls and/or correspondence in a fast-paced goal oriented collections department.

- Providing customer service regarding collection issues, process and review account adjustments, resolve client discrepancies and short payments.

- Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments

- Weekly and monthly reporting to direct supervisor

- Processing monthly credit memos and the appropriate reporting

- High volume phone calls and emails to assigned delinquent customers

● Work from Home (Ecommerce Business – Part Time)

- May 2018 - December 2018 - Shopify/Oberlo

- Order taker thru Shopify, (amazon and ali express)

- Customer Email Support

● GC Services LLC (BPO)

- Account Representative, Bank Collector

- Ortigas, Pasig City

- January 2, 2016 - January 31, 2019

● Teleperformance Philippines (BPO)

- Back Office Team

- Non - Voice, Correspondence and Email Support and Phone Support for Disputes

- Ortigas, Pasig City

- March 2011 - December 2015

KEY COMPETENCIES

• Verbal and written communication skills

• High level of focus and attention to detail and accuracy in a repetitive environment

• Able to work under pressure and meet deadlines

• Able to multi-task effectively

• Self-management skills

ADMINISTRATIVE SKILLS AQUIRED WHILE STUDYING

• Highly skilled in handling multiple emails simultaneously

• Highly skilled in handling phone calls, inbound and outbound

• Positive nature with exceptional telephone etiquette

• Accuracy and attention to detail

• Good grammatical and spelling skills

EDUCATIONAL ATTAINMENT:

Tertiary

- College of the Holy Spirit

- BS - HRM

Secondary

- Our Lady of Fatima Academy

- HighSchool

Primary

- Ateneo de Iloilo

- Preparatory - Elementary

CHARACTER REFERENCES:

1. Drebiegale Tanada - Credit Investigator, Citibank, C# 091*-******* 2. Evangeline Suyo – Executive VA, C# 092*-*******



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