Customer Service Social Media

CANDICE SMITH

Address: Lot #** Crescentia Circle, Penco Lands Chaguanas

Mobile: 469-5197 Email: **************@*******.***

SKILLS

Peachtree Accounting – Certificate (October 15th – November 28th 2007)

Quick Books – Proficient in Quick Books

Computer Literate – Microsoft Word Proficient and Excel.

Interpersonal Skills – Good written and verbal communication.

Good Listening skills for customer service.

Coordination

And Organizing – Planning social events.

EXPERIENCE

Marketing Assistant– (June 2018 – present date)

Very Exciting Things Ltd.

Marketing Functions:

Create and distribute fly sheets

Review, verify and track samples received and provide the MD and Catalog team with the necessary samples for review

Assist and prepare Account Executives with samples for customers and track and monitor the return of such samples

Maintain the appearance and cleanliness of the showroom

Responsible for the accurate labelling and tagging of all showroom items

Assist Account Executives with customer visits to showroom

Manage/keep record of all VET giveaways and catalogues

Maintain the appearance and organisation of the sample room

Perform other related functions as needed or requested by your immediate Supervisor or his/her designate

Sales Functions:

Attend to and service the needs and enquiries of walk-in customers

Handle telephone calls & other website/social media enquiries from non-assigned customers

Monitor stock levels as it relates to demand

Promptly and professionally respond to all customer requests as per the procedure and ensure that their needs have been satisfied

Maintain an accurate and up to date data base of your customers

Demonstrate knowledge of VET’S PCI's, PSA's, PSIA's, clearance and all other product ranges

Complete sales order forms as per the procedure and follow up as needed to ensure that the customer’s in-hands date and order expectations are met

Accounts Clerk – (March 2015 – May 2018)

Very Exciting Things Ltd.

Duties:

Accounts Payable -

Credit card reconciling

Preparing of petty cash report

Entering bills into the accounting system.

Double checking Costings of each job

Preparing documents for Bank Draft

Liaising with logistics and foreign and local suppliers for invoices

Accounts Receivables-

Collecting Payment and following up with customers on their outstanding amounts.

Preparing Deposits

Preparing a daily cash report

Entering payments to their respective accounts

Administrative Assistant –Local Purchasing (May 2013 - February 2015)

Very Exciting Things Ltd.

Duties:

Providing quotes and sourcing of all merchandise as required and or requested.

Preparing of purchase order.

Recording and keeping an updated report of all the current prices of items purchase.

Providing samples to all sales representatives

Assisting the purchasing manager.

Accounts Clerk – (May 2010 - April 2013)

Publicis Caribbean Ltd

Duties:

Accounts receivable and payables.

Preparation of all cheques and invoicing.

Receptionist duties.

Assistant to the Financial Manager.

Accounts Clerk - (July 2006- November 2008)

Wow Net 2001 Ltd.

Duties:

Handling billing inquires, monthly invoicing of all customer accounts.

Disconnections of customer accounts

Over seeing two customer service representatives, and assisting to financial controller.

Accounts receivables.

Receptionist – (Sept. 2005- Feb2006)

Valdez & Torry International

Duties:

Call handling

Customer Service at the company’s front desk and disbursement of cheques

Non-paid work experience has also contributed to my current work competencies:

Assistant to the Manager – Family Business (1999-2005)

Duties:

Responsibilities included customer service, sales. Monitoring inventory and handling phone inquires.

EDUCATION

Diploma in Business Management (Higher) (QCF) from ABE – 20th August 2014

Subjects:

Human Resource Management

Managing Customer Relationship

Management in Action

Management Policy, Planning and Communication

Organizational Behavior

Awarded a Diploma for Part I in Business Administration

Subjects completed:

Accounts

Organizational Behavior

Business Communication

Economics

Awarded the Certificate in Business Administration

Subjects completed:

Introduction to Business

Introduction to Accounts

Introduction to Business Communication

Introduction to Quantitative Methods

CXC Passes

English (A) Grade 2

Mathematics Grade 3

History Grade 3

Principles of Accounts Grade 2

Office Procedures Grade 2

Principles of Business Grade 2

HOBBIES

Photography, Reading, Hiking, Baking and Gardening

REFERENCES

Ms. Michelle Nicholas (633-0309)

Mindy Ali (620-3463)

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