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Sales Manager

Mesa, AZ
March 09, 2020

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James Plasencio

Phoenix, AZ. ***** ***.***. ****

Sales Manager

Talented Management professional with 20 years of challenging leadership roles within consulting and first party environments managing and creating call centers with multiple functionalities. Extensive experience leading strategic operational initiatives with track record of outperforming revenue, profitability utilizing sense of urgency in a transactional environment. Demonstrated excellence in Call Center management. Passionate change champion and influencer. Ability to coach and mentor for improved performance. Excellent leadership coaching skills. Dynamic creative and POSITIVE leader.

*Short & Long-term Strategy * Business Transformation * Key Performance Indicators * E N T J MTBI

Experience: Willing to Relocate

Harmony Medical Care Contact Center Manager March 2019 – Present. Oversee and optimize lead distribution through daily/weekly/monthly lead distribution report, book-of-business aging report and inside sales representative performance report analysis. Work closely with Director of Sales to develop IB/OB staffing plans as well as activity plans that achieve established service and recruit, hire, train, motivate and coach up ISR’s. Strong management and leadership skills, with the ability to enthusiastically engage and motivate others.

Mentor and develop the selling skills of the team of Account Executives. This will, at a minimum, include observational joint sales calls as needed, role-playing, one-on-one coaching sessions, team practice sessions and running team meetings

Solicit and listen to feedback from the team, and synthesize that feedback to make sound decisions, Cultivate and implement new ideas to improve effectiveness of team sales department. Continuously developing personally /professionally to enhance value of company

Properly manage and maintain sales reports

Perform regular 1:1 session with each team member

Handle escalations around specific client issues as they arise

RW Lynch Chandler, AZ. Sales Manager March 2016 –March 2019 -Manage develop sales floor in arena with Personal Injury Helpline lead generation. Developing Business Development Specialist, provide peer to peer level on developing new business to Law Firms and partners. Teach sales techniques with company provided leads. Manages sales performance motivating, training and administration of policies/procedures. KPI/ Metric analysis. Monitor and improve sales process. 1:1 mentoring to maximize productivity. Business / Solutions and promote employee development. Increasing revenue by coaching up sales floor. Developing objectives for call center daily activities, tip cards

Communication Skills- Can clearly convey complex information to colleagues and executives. Building trust and Integrity- Building confidence in the organization. Facilitating change- Encourage others to seek opportunities for different and innovative approach to addressing problems and opportunities. Secured an average of 38% of all leads and achieved between 110% and 120% of projected monthly sales goals.

James Plasencio

Phoenix, AZ. 85016 602.653. 9368

Dr. First Tempe, AZ. Sr. SaaS Sales March 2015-March 2016

Represent Dr. First’s clients-values and mission to patient outcomes by delivering personalized product demonstrations to prospects underlining pain points bridging our software as a resolution via web education webinar demonstrations. Increased revenue by 60% with tenure with company with increased activity to exceed daily, weekly, monthly goals.

Consistently meet and exceed monthly e-software sales goals with high volume O/B calls.

Effectively deliver Enterprise product value proposition, Developed trust with DM’s

Build and maintain sales pipeline, successful track record in Saas products and services

Possess excellent communication skills including one-on one and group setting.

Strong retention skills and client services of all accounts.

Introduce best practices and updated features with accounts

Mobile Mini Tempe, AZ National Sales Manager 01/ 2014 to 03 /2015

Oversee and optimize Inside Sales inbound/outbound performance through daily/weekly/monthly report analysis, inside sales Rep’s 1:1 coaching, QA report analysis, and call monitoring. Regular coaching with team members to effect positive change and retain top performers, Improving Sales discipline, tip cards, talk tracks, rebuttals.

Call coaching and call assistance from reps when needed. Access the Regional inside Sales team performance development needs through quality monitoring and performance reporting review, tip cards, talk tracks, effective problem solver.

Negotiating of contracts. Proposal Development, RFQ. Forecasting 12 months advance and exceeding team progress with increased revenue of 120% over previous year with reliability of team output. Handled district budget of 100k

Needs assessment will be based on sales skills (product knowledge) guideline adherence evaluation relative to reported performance.

James Plasencio

Phoenix, AZ. 85016 602.653. 9368

Primus Pharmaceuticals Phoenix, AZ. Sales Manager June 2009 Jan 2014

Provide leadership and guidance to the sales department by establishing and communicating expected standards of performance, goals and sales objectives in an inside tele sales environment. Design, track, and manage KPIs increasing goals by team monthly. Doubled annual sales volume within four years, growing sales from 1.2 million in 2009 to 2.4 million in 2013. Oversees and reviews actual performance levels through regular sales performance reports. Continually evaluates training needs of sales reps to develop and coordinate on-going sales training programs with respect to professional telephone selling skills, product and industry training to cultivate an educated sales staff thereby increasing services and value to customers. Develop strategic sales plans

Manage staff to achieve sales objectives as agreed and established. 45%.

Developing a comprehensive sales business plan that is designed to meet and exceed the sales and gross profit objectives as determined. 25% Customer Relations 90% Conduct sales effectiveness coaching and training. Mentor and develop the sales team, manage work allocation, training, problem resolution, performance evaluation. y Plan and launch sales for new company products. Manage 6 product lines. Develop and implement territory business plans to effectively reach quotas quarterly with company analyze and leverage data to develop accurate forecasts for B2B setting, strong presentation skills with Directors and C level executives.

Start Logic Phoenix, AZ. Sales Director Feb 2006- June 2009

Improve competitive position and provide fast, efficient service pertaining to the products in arena of Web Design, Web Hosting and SEO in a call center environment with up to 250 reps. Goal oriented approach in driving sales. Created an O/B team increasing performance by 225k in reoccurring annual revenue with orchestrated successful campaigns and sales techniques. Monitors gross profit quote procedures chargebacks RMSs.

Create & analyze sales department budgets and projections in line with operational goals and overall company growth strategy. Planned sales and service programs to promote new markets, Supervise Marketing Assistant, Client Services Department Budget administration duties. Responsible for sales and rebuttal script versioning

Administrator, Communications Manager, Practice Development

Manager and Regional Marketing Manager(s). In B2B setting,

Make staffing and hiring decisions within marketing / Sales department.

Provide clear direction to sales team including sales managers, sales trainers and sales advisors with emphasis on improving systems, scripts, and development of team members with an emphasis to optimize important sales metrics such as conversion.

James Plasencio

Phoenix, AZ. 85016 602.653. 9368

Advanced Urgent Care Radiology Tech Phoenix, AZ. Radiology Tech, MA. June 2004 – Feb 2006

• Limited Scope X-rays processed films, EKG’s and phlebotomy. Back office manager. regulatory compliance, HIPAA

Draco Electronics Tucson, AZ Sales Director Aug 1998 – Jan 2003

Execute effective sales process and practice management principles to drive product demand. Designed on-boarding training program increasing new hire speed and efficiency Minimizing learning curve. -Created and assigned sales forecast and goals Budgeting Hired/Trained sales team/managers on products and sales techniques with an emphasis on closing -Extensive experience for a major manufacturer and distributor of electronic components- raw materials that built transformers within an inside tele sales organization

2000- Managing 20 Field managers and 180 inside sales reps. Oversee the responsibilities and key initiatives of sales management team, oversee management daily weekly monthly metrics. Supplied customers in United States, Mexico, and Asia with sales totaling 42M annually.

1999 Top Performer Award Sales generated 11M in sales in 1999 with a 40% increase to 15M in 2000.

strengthened corporate relations by meeting with "C" level executives. supporting Learning for outbound sales through such work as needs analysis, coaching, facilitation, and program management.

Guide the content of Outbound and Inbound Sales training (onboarding and ongoing development)

Education & Development: B.S. Administration Justice / Texas Tech University

Dale Carnegie Trained: Leadership / communication courses

Cincinnati Reds 1990-1992 High A

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