Employee Relations Customer Service

JEFF BARTUSCH

*******@*****.*** 901-***-****

OVERVIEW

Established a track record of personal and professional growth while advancing individual effectiveness through involvement in diverse management functions. Instrumental in the development and implementation of new HR concepts, as well as the innovation of policies and procedures for driving organization toward higher standards in terms of employee retention, efficiency, productivity, and openness of relations between management and non-management employees.

Offer proven leadership skills for training, directing, and motivating associates, as well as a commitment to developing/leading teams toward goals. Possess solid strategic planning, executive consulting, budget development/administration, and standards development skills. Proven success recruiting employees as candidates for both management and staff positions based on their integrity, professionalism, goals, ability, track record, and references.

Additional skills, experience, and abilities:

• Developing and implementing management directives and maintaining interdepartmental and employee communication to ensure progress toward operational goals.

• Leading the human resources function for major operations, up to 24,000 personnel.

• Assessing overall operational conditions of under producing departments and using personal initiative and team work to create revised procedures that assist employees to become more productive.

• Developing and administering operating budgets; implementing cost control to achieve financial goals.

• Setting up cost systems to monitor financial status of programs operating simultaneously.

• Developing effective human resource policies and procedures, to assist in achieving company strategic goals while complying with federal / state regulations.

• Establishing strong credibility with all management and nonmanagement levels; and consulting with executive management on labor relations activities.

PROFESSIONAL EXPERIENCE

FEDEX EXPRESS, Memphis, TN 3/84 –5/19

Senior Manager - U.S. Operations (1/10-5/19)

Provide leadership and direction over 50+ third party warehouse and distribution facilities; accountable for setting long-term direction, achieving client growth, delivering cost reductions strategies, piloting new property upgrades/openings and guiding this logistics services provider into fast growing and profitable markets. Upon hiring, implemented multiple cost and functionality innovations, which optimized productivity through redesign, standardization and process flow improvements.

• Use direct executive level negotiations to strengthen major key account relationships with (NIKE, Verizon, Johnson & Johnson, Terumo Medical).

• Develop and implement HR management directives to empower junior managers, work groups, and quality action teams encompassing 100+ employees.

JEFF BARTUSCH

Resume Continued:

• Monitor/oversee employee relations issues that are related to job performance, organizational change, and management development; utilize knowledge of standards and regulations to interpret policies and advise other divisional human resource team representatives on human resource issues.

• Implement multiple cost and functionality innovations; optimize productivity through redesign, standardization and process flow improvements.

Senior Manager - Human Resources (8/00-1/10)

Established record of success in leading the day-to-day operations of personnel and long-term human resources planning for 24,000+ employees within multiple U.S. regions. Oversaw the all HR activities and operations which included HR Administration and Finance, Compensation and Data Management, Health, Wellness and Benefits, EEO/Labor Relations, Recruitment and Selection, Talent Development and Workplace Safety. Coordinated all phases of development, implementation, and management of the Human Resources Department (employment, employee relations, compensation, payroll, recruitment, benefits, employee development training, productivity analysis and employee activities).

•Developed personnel policies and procedures; planned and coordinated all employee training and recognition programs; designed compensation/fringe benefit programs, and; managed performance evaluation and merit pay system.

•Instrumental in bringing leadership, human resource strategic planning, legal, financial, and employee relations components of the Human Resources Services Department to a new level of performance.

Human Resources Advisor - Human Resources (2/95-7/00)

Reviewed and implemented policies and procedures in relation to current and long-term growth and HR operations plans for over 2100 managers and non-management employees in a six-state area. Investigated and responded to EEOC and other filings alleging violations of state or federal employment laws. Coordinated benefits administration and communicated benefit information to employees.

• Updated and communicated personnel policies/procedures, employee handbook, and related documents.

• Conducted training on performance appraisals, code of ethics, unlawful harassment, employee benefits and conducted orientation for front line managers.

Compensation Advisor - Human Resources (2/87-1/95)

Customer Service Coordinator - Customer Service (3/84-2/87)

EDUCATION

UNIVERSITY OF MEMPHIS, Memphis, TN

B.B.A.

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