Certified IT professional pursuing professional opportunities as an administrator. Desires to use hands to resolve technical issues with computer/laptops through maintenance service, repair, and upgrades. Ability to troubleshoot and perform various installations for LAN and WAN networks. Knowledge of Windows 10, Active Directory, and other Operating Systems. Strong team member who works well under pressure.
Cisco Routers & Switches HP/Dell/Lenovo Active Directory
Linux LAN / WAN KPI Metrics
Networking & Design Virtual Machines Microsoft Exchange CORE COMPETENCIES
Develop and maintain configuration standards and operating procedures.
Perform ongoing performance tuning, hardware upgrades, and resource optimization as required.
Experienced with installing and configuring services of Device Configurations
Hands-on skills in installing, maintaining and managing desktop/client and server operating systems
Familiar with multiple operating systems including Windows 7 and Windows 10
Utilized tools like, Command line, Ping, Tracert, Personal Firewall, Networking Settings, and Control Panel
Installation of Linux Ubuntu 16.0.4 LTS, Windows Server 2008r2, Server 2016, Server 2019 and Windows 10.
Installation and configuration of Active Directory Domain Services (ADDS), Domain Name Services (DNS), Dynamic Host Configuration Protocol (DHCP), and Internet Information Services (IIS).
Experience with Type 2 virtualization to include Microsoft Hypervisor and Oracle VM Virtual Box.
Configured network and connected virtual machines.
Configured static IP addresses, changed computer names and joined ADDS domain from Windows 10 to Server 2008r2 & 2016.
METROPOLITAN WAREHOUSE AND DELIVERY 9/2019 – 10/2019 DISPATCHER
Scheduled pickups for clients who emailed or called for one
Used Pinnacle and Pinnacle+ to schedule and update information in the database
FEDEX EXPRESS (8/1996 – 4/2019)
DISPATCHER 8/2006 – 4/2019
Closely monitored dispatch board to triage and prioritize all pick up and courier messages.
Made holiday calls to determine the scheduling of routes for the on- road operation.
Assisting management to reduce on road hours.
Ran daily, weekly, and monthly reports, emailing results to management. SR CSA/CUSTOMER SERVICE AGENT 11/2004 – 8/2006
Performed various administrative functions, including running reports for management, entering customer information into the system
Assisted customers on the phone and over the counter with their shipping needs, while providing excellent customer service
Handled cash safely and securely throughout the day
Worked with customers over the phone to resolve any complaints or issues with missing or lost shipments, directing them to the proper channels if needed.
COURIER/DRIVER 8/1996 – 11/2004
Picked up packages and made deliveries promptly, meeting the required time commitment
Communicated route progress to dispatch, noting traffic and construction issues to avoid delays for critical deliveries
Inspected truck prior to start of day, including post inspections, checking for damage to vehicle, recording any problems
Maintained a clean, organized and well stocked vehicle with supplies for customer use
Information Technology System Administrator