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Customer Service System Administrator

Haw River, NC
March 09, 2020

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Paula Rek



Certified IT professional pursuing professional opportunities as an administrator. Desires to use hands to resolve technical issues with computer/laptops through maintenance service, repair, and upgrades. Ability to troubleshoot and perform various installations for LAN and WAN networks. Knowledge of Windows 10, Active Directory, and other Operating Systems. Strong team member who works well under pressure.


Cisco Routers & Switches HP/Dell/Lenovo Active Directory

Linux LAN / WAN KPI Metrics

Networking & Design Virtual Machines Microsoft Exchange CORE COMPETENCIES

Develop and maintain configuration standards and operating procedures.

Perform ongoing performance tuning, hardware upgrades, and resource optimization as required.

Experienced with installing and configuring services of Device Configurations

Hands-on skills in installing, maintaining and managing desktop/client and server operating systems

Familiar with multiple operating systems including Windows 7 and Windows 10

Utilized tools like, Command line, Ping, Tracert, Personal Firewall, Networking Settings, and Control Panel

Installation of Linux Ubuntu 16.0.4 LTS, Windows Server 2008r2, Server 2016, Server 2019 and Windows 10.

Installation and configuration of Active Directory Domain Services (ADDS), Domain Name Services (DNS), Dynamic Host Configuration Protocol (DHCP), and Internet Information Services (IIS).

Experience with Type 2 virtualization to include Microsoft Hypervisor and Oracle VM Virtual Box.

Configured network and connected virtual machines.

Configured static IP addresses, changed computer names and joined ADDS domain from Windows 10 to Server 2008r2 & 2016.



Scheduled pickups for clients who emailed or called for one

Used Pinnacle and Pinnacle+ to schedule and update information in the database

FEDEX EXPRESS (8/1996 – 4/2019)

DISPATCHER 8/2006 – 4/2019

Closely monitored dispatch board to triage and prioritize all pick up and courier messages.

Made holiday calls to determine the scheduling of routes for the on- road operation.

Assisting management to reduce on road hours.

Ran daily, weekly, and monthly reports, emailing results to management. SR CSA/CUSTOMER SERVICE AGENT 11/2004 – 8/2006

Performed various administrative functions, including running reports for management, entering customer information into the system

Assisted customers on the phone and over the counter with their shipping needs, while providing excellent customer service

Handled cash safely and securely throughout the day

Worked with customers over the phone to resolve any complaints or issues with missing or lost shipments, directing them to the proper channels if needed.

COURIER/DRIVER 8/1996 – 11/2004

Picked up packages and made deliveries promptly, meeting the required time commitment

Communicated route progress to dispatch, noting traffic and construction issues to avoid delays for critical deliveries

Inspected truck prior to start of day, including post inspections, checking for damage to vehicle, recording any problems

Maintained a clean, organized and well stocked vehicle with supplies for customer use



Information Technology System Administrator

June 2020

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