Office Assistant Customer Service

PROFESSIONAL SUMMARY Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data-entry, reservation and scheduling

WORK HISTORY

Receptionist, 04/2018 to 02/2020 Raddisson Blue Hotels Limited, Lekki -Lagos

Monitored premises, screened visitors, updated logs and issued rooms as specified.

Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.

Kept reception area clean and neat to give visitors positive first impression.

Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.

Received and routed business correspondence to correct departments and staff members.

Oversaw inventory activities, including materials monitoring, ordering or requisition and supply stocking or re-stocking.

Aggregated and prepared documentation and reports for office meetings, distribution and filing.

Administrative Officer, 08/2013 to 05/2018

Khanya College Education Trust, Johannesburg- South Africa

Manage office supplies, stock and place orders

Prepare regular reports on expenses and office budgets

Maintain and update company databases

Organize a filing system for important and confidential Company documents

Answer queries by employees and clients

Update office policies as needed

Maintain a company calendar and schedule appointments

Book meeting rooms as required

Distribute and store correspondence (e.g. letters, emails and packages)

Prepare reports and presentations with statistical data, as assigned

Arrange travels and accommodations

Schedule in-house and external events

Office Assistant, 04/2010 to 08/2013

Lagacy Foods Nigeria Limited- Ikeja, Lagos, Nigeria

Handled incoming calls and other communications

Managed filing system and recorded information as needed

Updated database, maintain documents and word processing

Welcomed and greeted guests as needed

Helped to organize and maintain office common areas

Performed general office clerk duties and ran errands

Organized travels by booking flights and hotel reservations

Coordinated events as required

Maintained office supplies and inventory

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EDUCATION

Post Graduate Diploma : English Language, 2015

National Open University - Lagos

Bachelor of Arts : English Language

Nnamdi Azikiwe University – Awka

CERTIFICATIONS

Certificate in English Language[CELTA]

Diploma in Computer Studies

VIVIAN EZEIKE

CONTACT

Address: Al Murad Tower, 1705,

Al Barsha 1, Dubai UAE.

Phone: 056-***-****

Email: ********@*****.***

SKILLS

Correspondence distribution

Security awareness reporting

Professional demeanor

Office administration

Multi-line telephone systems

Customer/Client relations

Telephone skills

Database administration

Multitasking strengths

Verbal and written communication

Organization skills

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