Atila Rong

(Updated: ****- **-**)

Verdant Subdivision, Las Piñas City, 1740, National Capital Reg, Philippines Email: adb7vn@r.postjobfree.com

Tel: 099********

Employment History:

* ****** (2017-6-now)

Position Title (Level) : Mandarin Teamleader

Specialization: Customer email service

Role : Motivate teammates and provide guidance for new procedures and updates Industry Share Service Center

Work description: Answer customer’s email inquiries, analyze customer’s issue which may not describe beyond the words, make appropriate reply and raise the proper question which may assist to resolve user’s concerns or probe into the problem. Make correct email reply. Mentoring new teammates as needed and guide them to analyze tricky issues and find answers. 2 Ammex I-Support

Position Title (Level) : Mandarin Bilingual Retail Specialist Specialization: Purchasing

Role : Order fulfillment and Item setup

Industry : BPO

Work Description: 1, Receiving POs across AP and refer the item cross-reference in the oracle system, record the item sku or item number for creation SOs and RFQ.send to PPC for confirmed ex-fty date of those RFQs and SOs, follow-up the internal PO# once the SO was sent to PPC .2 answer customer questions regarding products quality concerns and provide appropriate resolution for each issue 3, Translate some mandarin document into Chinese. 4 creation item number and Part number in Oracle for assisting designer.

3 Open Marketing Access Philippines

Position Title (Level):Mandarin CSR

Specialization: Mandarin Customer Services Representatives Role : Customer Related issues Industry : BPO

Work Description: Receiving the calls across AP and answer customer questions whatever concerned, provide appropriate resolution for each issues and additional help to satisfy customer needs. 4 FPTI Accounting corporation Philippine

Position Title (Level): Business interpreter

Specialization: Accounting Corporations

Role : Interpreter all the financial related files Industry : Accounting Firm

Work Description: Business Interpreter

My task is based on the project. My responsibility is to translate all the business-related files like company profile user manual to either Chinese or English. I was required to so interpretation as well. Accounting software is quite complicated. I have to understand how it works. and Translate entire menu and bump-out information into Chinese. Make it more understandable to Taiwan counterpart.

EDUCATION:

Tertiary 2002-2006 T a I y u a n University of Technology (Material Molding & Engineering Control) Secondary

1998-2002 S h a a n xi Provincial Junior Guru Middle School (Xinyang City) INTERNSHIP/WORK EXPERI ENCE

June 2006 - Sept 2006 as a manager's assistant in a state-owned company Half of year as a tutor for Mathematic and English

AWARDS / SCHOLARSHIPS RECEIVED:

Diploma in business management and entrepreneurship TOEFL

2005 CET 6

2004 CET 4

Chinese Mandarin Test

2001-2003 Three times the "Excellent Student of the Year" MEMBERSHIP

A member of youth volunteer in Taiyuan City

INTEREST/HOBBITS

English-Chinese Translation; English poems; English volunteer for 3 years; Mountain Climbing; Classical music

COMPUTER SKILL

Mastering basic computer skills - like MS Word, MS Excel, SAP and Oracle Date of Birth: Dec. 13, 1982 Height:

159 cm

Weight: 49 kg

Nationality: Chinese

Civil Status: Single

Mother's Name : Guiling Hua Father's

Name: Yuanchao Hua

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