Manager Project

Executive Summary

As a Senior Business Analyst, I have extensive experience of 6 years and 6 months, working in full SDLC lifecycle for retail, e-commerce, and Insurance, in Waterfall, Agile (Scrum), and Hybrid with extensive skills in development of web-based solutions / software projects, worked on user-centered content development, CRM, e-Commerce and third party integrations.

Have unrelenting passion and inherent curiosity to use data to uncover business opportunity. I am a combination of financial business acumen and familiarity with agile development practices.

Strong understanding of High Level Business Requirements Gathering, Business Process Flow, System Analysis, Business Process Modeling and Business Analysis.

Strong communicator and creative problem-solver skilled at analyzing business needs and transforming them into technical designs, applying technical skills.

Expertise in elicitation of requirements from multiple stakeholders via interviews, workshops, questionnaires, surveys and conducting Joint Application Development (JAD) sessions, project meetings.

Expertise in writing Business requirements document, System requirements specifications, Functional requirements document, developing Use Cases, workflows, creating screen mockups, and preparing Training manuals.

Performed re-engineering of business processes for process improvements, by applying GAP Analysis, documented and analyzed business processes, calculated benefits for proposed changes, created as-is and to-be business processes and flows, assessed solutions options, and developed final deliverables and feature development.

Used MS Visio to create process maps, use cases, activity Diagrams, sequence diagrams, and used data and process modeling techniques to identify and clarify requirements.

Organized requirements into epics and stories. Coordinated breaking stories into acceptance criteria and created Definition of Done, etc. and detailed tasks with tech team. Coordination with User Experience and technical teams to finalize stories.

Assisting IT teams during the design and implementation of IT Infrastructure and Systems improvement and to determine direction of upgrades, enhancements, development, and maintenance of various business systems.

Expertise in IT/organizational change methodologies, processes and principles. Developed systematic approach to control the life cycle of all IT changes. Facilitating Change Authorization Board meetings, including coordination with presenters and attendees, scheduling, minutes and change tracking materials

Closely worked with Senior Product Manager and top executives to translate business requirements into user stories, prioritize and write acceptance criteria, and worked with the engineering teams to support development activities

Expertise on HP Load runner, HP ALM, JIRA and protocols web (HTTP/HTML), CSS, web services, SDLC and Stored procedures.

Have been appreciated for creativity and innovation, and had a tremendous passion for creating digital experiences and very comfortable working in a high paced, high energy, collaborative environment with a focus on a continuous product delivery model with go getter attitude.

A self-starter, with ability to deal with ambiguity, and make independent decisions to evaluate the best approach, with excellent management, interpersonal, problem solving and communication skills.

Received appreciation from management for superb customer relationship management, with a tremendous passion to deliver superior experience, and proven track record of success in delivering results.

Professional Experience

May 2017 Present

Aarchiz Technology & Consulting Inc. (Toronto, Canada)

Senior Business Analyst

Project # 1: Implementation of the Salesforce - CRM for Insurance firm

Punjab Insurance is an insurance service provide located in the GTA. The client wanted to increase the sales conversion rate from the existing numbers, and our goal was to help them in implementing better customer follow up management systems in the form of Salesforce. The system is still under development has been categorized into two phases. Phase I consists of operational and integration of already existing databases. Phase-II is about accounting, invoicing and integration of entire system

Project # 2: Implementation of the MS Dynamics - CRM

Client is an elevator sales company located in GTA with operations across the world. The client wanted to migrate from the existing license based CRM to cloud based platform with enhanced featured and functionalities offered by Microsoft platform.

Successfully carried out following tasks and responsibilities:

Supported the Product Owner with the gathering of requirements, documentation of User Stories and Acceptance criteria

Determined and documented the As-Is (current) and the To-Be (future) business process flows and performed return on investment analyses.

Performed feasibility analysis, gap analysis and alternate approach analysis to identify various ways to execute the project.

Created documents like document of understanding, business requirements document, statement of work, use cases and UML diagrams.

Worked on process flows and Data Flows, developed a training and user manual and supported its use during user acceptance testing.

Collaborated with system design architectures in creating logical designs, data models deployment models.

Participated in end to end implementation planning including project management, issue management, communication and change management.

Provided walkthrough of requirements to design, development, testing and implementation teams.

Experienced in migrating database to saleforces cloud ecosystem for Compute, Big Data Analytics and Storage.

Expertize in Data warehouse modeling, ETL tools like Apex Data loader, and Massively Parallel Processing (MPP) Data warehouse Appliance.Design and implemented enterprise level data warehouse solutions.

Worked on project coordination as project lead and managed touchpoint meetings bi-weekly to review, schedule and monitor updates.

Formulated Use Case diagrams, ER-Diagrams with DB teams & mockup/wire-framing with UI/UX teams.

Assisted in prioritizing product backlog by ensuring changes in market conditions, business priorities including integration needs, and technology advancements

Assisted in determining the scrum release planning based on Scope, Resources availability, Prioritized Product Backlog and Velocity of the Scrum Team

Conducted Sprint Planning Meetings with Product Owner, Scrum Master, development Team, SMEs, User Representative and Focus Groups to prepare the Sprint Backlog by estimating the efforts required through story points.

Attended and Facilitated Scrum Review and Retrospect sessions, implemented the lessons learned in order to improvise team efficiency Worked on test strategy, test plan, test cases, test data, defect management.

Created and maintained a Product Backlog for each initiative, transforming and elaborating epics into detailed user stories using JIRA

Worked with QTP for test regression and Quality Centre for test management and defect management.

Managed team permissions using access management

Demonstrated and trained business units on prototypes, screens and business flows

Supported Business Acceptance Testing processes to ensure that product requirements are fully satisfied; ensured issues are identified, tracked, reported and resolved within the defined timeframe.

Project # 3 “BT1900”: Piont of Sales System (POS)

BT1900 is a POS system in Petroleum industry, built not to intimidate and be simple to use, with different functionality. Develop EMV at pump with remote access capabilities. It also helps CSR to perform transaction, generate shift reports and daily report.

Worked closely with stakeholders from across the business and engineering teams to define reporting and analytics requirements, created stories, and performed validation of results.

Partnered with and support business units on day to day project execution, problem identification and resolution, and designed the business requirement collection approach based on the project scope.

Facilitated and managed meeting sessions with committee of SMEs from various business areas including Loan Monitoring, Asset Management, and Marketing.

Conducted interviews with key business users to collect requirement and business process information.

Participated in various stages of data and requirement analysis for project needs.

Identified internal and external system requirements, design and configuration.

Conducted user interviews, gathered, & analyzed the requirements using Rational Requisite pro.

Prioritizing initiatives based on business needs and requirements

Developed strategic partnerships with the business units to develop a solid knowledge base of the business line; including the business plan, products, and process and revenue streams.

Provided weekly report metrics to the Project manager during the implementation phase. Finally at the closure and successful implementation of the project.

Ability to manage multiple projects at once while ensuring deadlines are met and data output is accurate and appropriate for the business.

Feb 2016 May 2017

Aarchiz Technology & Consulting Pvt Ltd. (Hyderabad, India)

Business Analyst

Project # 1 “DIMES”: Mobile App based Loyalty Program for Small Retail Stores

This app gives power to the powerless and helps them come together to stand up to the big chains. It helps to attract new clients and retain loyal clients. Small stores have an advantage of providing a personalized experience and that’s what our app will help enhance making these stores more attractive to everyday shoppers and also to keep them coming back. This app will focus on both acquisition of new clients but more importantly focus on retaining existing and newly acquired clients.

Successfully carried out following tasks and responsibilities:

Assisted key stakeholders including CEO, CTO, Project Manager and SMEs in preparing the Business case and project management plan and project schedule

Interviewed business area experts, asking detailed questions and carefully recording the requirements in a format that can be reviewed and understood by both business people.

Used requirements elicitation techniques like interviews, prototypes, workshops, etc. to create artifacts like business requirements documents (BRDs), Functional Requirement Documents (FRDs.

Involved in process modeling, reviewing and writing URS and Functional Requirements. Participated in periodical Joint Application Development (JAD) sessions with the management and IT teams; walk-through

Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions and used Fishbone analysis.

Performed the Unit, Integration, Regression, UAT and Performance testing of the application

Assisted Test Lead, to create test scenarios and test plans based on business requirements, technical specifications and/or product knowledge in Quality Center.

Used SQL queries to extract data from different databases including testing and production for data validation and data analysis.

Supported business units by investigating operational related problems/inquiries, and documents user requirements.

Provided weekly report metrics to the Project manager during the implementation phase. Finally at the closure and successful implementation of the project.

Jun 2013 Feb 2016

NH7 Tech (Hyderabad, India)

Business Analyst

Project # 1 “Anaajghar.com”: e-Commerce web application for grocery store

Many consumers already buy groceries from Anaajghar in-store, so the retailer is working to make sure its customers don't go elsewhere for online grocery. The main key features of the application are online grocery pickup and same-day delivery services, product returns, monthly shop list remainder, payment option, delivery scheduler, easy registration, reviews and ratings. It also gives an opportunity for vendors and suppliers to sell there products. The user interface was altered to be more visually appealing and new features were added to further enhance user experience

Project # 2: e-DAPP: Online appointment management system and mobile app

The client was focused on creating an amazing experience for patients to find the right health provider, and to bring them together using a streamlined appointment booking platform. This app will focus on making health care more personable, approachable and accessible and at the same time help in increasing the revenue for professionals from new clients and focus on retaining existing and newly acquired clients.

Project # 3 “Ordering System through Electronic Data Interchange (EDI):

Initiated the standardized process which allows one company to send information to another company electronically rather than with the paper. Created the process that the orders sent get reached within hours or overnight. Developed the software that creates an electronic version of the purchase order and transmit automatically to the suppliers.

Identified issues and recommends solutions. Made appropriate recommendations and implemented customer experience into interaction through web and mobile applications.

Responsible for gathering the high level requirements and decomposing into functional requirements

Designed wireframes and mockups using MS Visio tool.

Facilitated meetings with business partners, keeps team members informed of.

Supported business units by investigating operational related problems/inquiries, and documents user requirements.

Provided consultancy and input into the test strategy and test plans.

Lead discussions with business, maintained updated documentation on applications, and shared with project team any new findings including best practices.

Educational Summary

Bachelors of Electrical and Electronics Engineering

May 2013

Jawaharlal Nehru Technological University (JNTUH)

Technical Skills

Modeling Tools

Rational Rose, MS Visio, MS Project, Balsamiq

Languages

C, C++, Visual Basic,

Requirements Management Tools

Rational RequisitePro, JIRA, Confluence

Web Technologies

HTML, DHTML, ASP, JSP,XML,CSS

Methodology

Waterfall, Agile

RDBMS

SQL Server, DB2, MS Access, Oracle 18c, 12c, 11g,

Operating Systems

Windows NT 4.0/XP/2000

Reporting Tools

CRM Tools

E-commerce

Tableau

Salesforce, Ms Dynamics

Magento,CS-cart, Open-cart

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