Tony Jones, PMP, ITIL v*

Senior Program/Project Manager

adb7vb@r.postjobfree.com

512-***-****

EXPERIENCE SUMMARY:

Senior Program/Project Manager with 16 years of Project Management

Experience Highlights:

Excellent ability in managing both large (+$200 mil) and small scale ($400K) programs for complex, global initiatives (and in tandem).

Examples: Engineering and Development, CFI, Client facing services, ERP, CRM, HRIS, SaaS, Cloud Services, Logistics and Infrastructure Tools.

PMP and ITILv3 certified with in depth and end-to-end knowledge and understanding of how companies run their business throughout various organizations, business segments and functional areas.

Promoted year over year, hence, demonstrating upward mobility, performance at a high level, and leadership.

Great track record of managing and communicating effectively with global executive audiences (virtual and co-located teams) by:

Influencing stakeholders, negotiating for resources, understanding business and customer needs in an ambiguous matrixed environment.

Carefully and persistently controlling risks, costs, schedule and quality to deliver successful projects.

Worked and thrived in the following business areas:

Product Group - Global Software Services - Information Technology – Data Warehousing–Identity and Access Management - Marketing

Online eCommerce - Procurement - Customer Support – Online B2B – Security Authentication - Payment card systems - Professional Services

Human Resources - Supply Chain Management - Sales Support - Finance - Global Logistics - Manufacturing – Cloud services – Data Migration

TECHNICAL SUMMARY:

PMP, PMO, Oracle Developer, ITILv3, PeopleSoft, MS Project, Workday, Java, Visio, HTML, JIRA, Agile, Waterfall, Sales Operations, Marketing Strategy, Marketing Communications, Online Marketing, Sales Support, HRIS, SAP HR, SQL Server, PL/SQL, Project Planning, Data Warehousing, Data Migration, Data Mining, Business Planning, Internal Communications, Telecommunications, VOIP, IBM Rational, Business Analysis, Oracle, Commission, ITSM ServiceNow, ITSM BMC Remedy, TFS, Cloud Services, Managed Services, Data Center Migration

EMPLOYMENT HISTORY:

Dell (EMC Product Group CPG SW Development Engineering) February 2019 - Present

Senior Technical Program Manager (remote)

As the Senior Program Manager at Dell EMC, SW CPG Product Group, I am responsible strategy, governance and development of software applications, performance, optimization and customer experience for both consumer and commercial global platforms.

Presented very complex program to Executives via PowerPoint presentations.

Managed software Engineers, Quality, and Worldwide Procurement team members to deliver Dell owned and 3rd party software applications for Windows OS.

Lead Performance, Customer Experience and Optimization (PEO) Core Team to ensure platforms SW governance with MS licensing and rebate requirements.

Program is 200+ million revenue stream for Dell.

EZCorp Inc (PMO) June 2018 – February 2019

Senior Project Manager - Finance, Infrastructure (remote)

As the Program Manager at EZCorp, I managed Datacenter move / refresh and execution / implementation for the Expense management tool.

Managed end-to-end a cloud expense management tool for finance, Chrome River, using Agile methodology.

Directed worked with Network, HW and SW architects, to provide senior leadership a Datacenter move and Cloud based transition strategy.

Managed datacenter move from colocation to cloud implementation, using Waterfall methodology.

Presented weekly, monthly and quarterly status to Executives.

Ercot (PMO) February 2017 – June 2018

Senior IT Project Manager – Security Identity Access Management (remote)

As the IT Project Manager at Ercot, I was responsible managing programs for Corporate IT systems. Managed Oracle Identity & Access Manager and Workday for both internal and external customers from initiate to development phases.

Successfully managed agile project from RFP to delivery while working with subject matter experts to define scope, create accurate and inclusive estimates, develop budgets and project plans, and produce high quality project charters and other planning documentation needed for funding approvals.

Project activities, conducted reviews, managed risk, issues, and change control processes, and communicated status to senior executives within the development and business organizations.

Visa (PMO of Excellence) March 2015 – January 2017

Senior IT Program Manager (remote)

As the IT Senior Project Manager at Visa, I was responsible managing programs for Corporate IT systems. Managed the delivery of ServiceNow ITSM and Workday for both internal and external customers.

Achieved project goals by collaborating with stakeholders at all management levels across Visa.

Successfully managing projects from inception to delivery while working with project teams comprised of systems analysts, vendors, development, QA, operations and business personnel.

Led business and technology subject matter experts to define scope, create accurate and inclusive estimates, develop budgets and project plans, and produce high quality project charters and other planning documentation needed for funding approvals.

Directed project activities, conducted reviews, managed risk, issues, and change control processes, and communicated status to senior executives within the development and business organizations.

Achieved project goals by collaborating with stakeholders at all management levels across Visa.

Demonstrate skills in conflict management and negotiation to achieve project goals and develop trust with stakeholders.

Demonstrated and leverage strong business and financial acumen.

Dell (The Program Center of Excellence) February 2014 – February 2015

Senior Program/Project Manager (remote)

As a Program/Project Manager at Dell, I am responsible for managing application for Operations and Client Services. I am engaged throughout entire Software Development Life Cycle (SDLC) of two high profile programs within the End User Computing Space.

Project managed 24 applications teams for CFI, Global Logistics (2 mil budget) and Fulfillment (1.3 mil budget) concurrently.

Led global cross-functional teams to enable Warehousing and International shipping for all globally enabled facilities.

Provided leadership to Jr PMs.

Managed 2 separate programs simultaneously utilizing both Agile and Waterfall methodologies.

Developed training, standardized processes and artifacts to the organization.

Provided Executive reviews and status updates.

Resided over Executive Meeting as moderator and presenter.

Saved Dell quarter million utilizing Project Management strategies and methodologies.

Hewlett Packard (PMO) April 2013 - January 2014

Senior Program/Project Manager (remote)

As a Program Project Manager at HP, I was responsible for B2B eCommerce program for Services and

Hardware sales transactions for HP’s business customers for HP.com. I managed projects involving global cross-functional teams focused on the delivery of Cloud based transaction tools integrating with SAP-Ariba and Oracle Supply Chain Applications to increase eCommerce business to business sales.

Provide product group learning to apply Agile to achieve business value.

Plan and lead sprints in close collaboration with product owner, scrum team and architects.

Developed Change Control process for B2B eCommerce organization to provide structure and governance for requested changes from stakeholders.

Presented weekly and monthly status to Executives

Xerox (PMO - Electronic Payment Services) May 2012 - April 2013

Senior Program/ Project Manager (remote)

As a Program Manager at Xerox, I am responsible for Electronic Payment Card Services program for Health and Human Services. I manage people, programs and projects involving global cross-functional teams focused on the delivery of Cloud based electronic payment card systems.

Lead a team of five technical project managers charged with planning, executing and monitoring new implementations and/or release upgrades associated with Xerox’s rapidly expanding Electronic Payment Solutions business.

Worked with the Line of Business and Executive management to evaluate program-level trade-offs, mitigation and/or contingency plans for project level impacts in scope, cost, resources, schedule, etc.

Communicated decisions back to the project managers and oversee integration of decisions across the program.

Implemented multi-million-dollar government software and service contracts by overseeing the day- to-day relationship with clients, providing thoughtful and pragmatic leadership, managing client expectations and ensuring that delivery meets those expectations.

Championed adoption of standard software development processes and project management methodology.

Dell Perot Systems (Services and Consulting) February 2008 - May 2012

Program/Project Management Consultant (remote)

As a Global Program Project Manager at Dell Services, I was accountable for managing and deploying various ERP, SAAS & CRM systems internationally.

Owned programs through initiation to project final close out for Dell’s Global Services.

Delivered and deployed Global CRM and SAAS applications, specifically addressing after point of sales opportunities for Customer Support and Global Sales and Services.

Single point of contact for all stakeholders and an expert mediator across internal teams to resolve issues/conflicts.

Communicated effectively with international cross functional teams to keep project on schedule and within budget.

Extensive proven experience with gathering requirements, process engineering and project management resulting in efficient, effective, and scalable technology infrastructure tools.

Global Project Manager for Dell Online and Cloud Services.

Delivered customer facing Ecommerce applications for Dell Online portal worldwide.

Led Dell Online Portal application convergence effort.

Additionally, deployed Cloud Services which included Data backup, remote desktop management, asset deployment and recovery, data protection and Email continuity & alert software management.

Senior Manager: Mortgage Banker/Broker at Benchmark Mortgage and LC Mortgage Corporation (remote)

2002- 2008

As a Senior Manager at Benchmark and LC Mortgage, I was responsible for managing operational, sales/marketing, and financial objectives for the regional branch office.

Defined branch office sales and operations business plan, compliance methods and procedures to conform to State and Federal Regulatory Agencies.

Managed P & L, budget planning and developed/implemented marketing strategy.

Managed and Trained 200 Loan Officers and Support Staff.

Directed operations and development of company applications: CRM, Ecommerce loan generation tool and infrastructure tools.

Senior Project Manager: B2B Supply Chain Collaboration and Procurement IT at Dell (remote)

1999 - 2001

As a Project Manager of Worldwide Strategic Procurement IT, I was accountable for delivery of Strategic Procurement support systems.

Portfolio of applications deployed specifically addressed and managed the Procurement Organization’s ability to achieve the lowest industry costs and highest industry quality while maintaining continuity of supply. Applications were also integrated into supplier portals to jointly manage 26 billion dollars of annual materials purchases.

Led implementation team throughout complete lifecycle and designed/developed an Invoice Discrepancy Tool that saved Dell 40 million dollars in overcharged invoices from suppliers. Technologies used were Oracle 8x, Com objects and ASP.

Led implementation team in the creation of World-Wide Operations OLAP Cost Analysis Tool that saved Dell 100 million dollars in negotiated procurement cost. Technologies used were Oracle 8x and Hyperion ESSBASE and Analyzer OLAP Tools.

Led B2B implementation for inventory visibility tool with external suppliers on a near real-time basis for Supply Chain Management.

Oracle Developer/DBA/Designer used PL/SQL to write stored procedures, packages, triggers, SQL, SQL Loader and Windows Scripting to schedule jobs and manipulate data for application development.

Project Manager: Human Resource Information Management Systems at Dell

1996 - 1999

As a Project Manager for Dell, I was responsible for managing the development of business processes, gathering requirements and delivery of SAP HR module globally.

Successfully implemented the Personnel Administration/Personnel Development (Organization Mgmt.) modules in Europe (9/96).

Implemented the Personnel Admin., Organization Mgmt., Time Management, Cost Planning, and Payroll Acct. modules in the U.S. (1/98)

Led and mentored a team of developers and SMEs in the creation of a Sales Commission daily reporting tool. Reduced overhead on the transactional system. Replaced a manual report process. Enabled managers to drive sales by focusing sales force on appropriate product mix by utilizing actual attainment percentages in comparison to quarterly quotas.

Senior Compensation Analyst: Human Resources at Dell

1994 - 1996

As a Compensation Analyst, I led project implementation of first web-based application for “Manager Salary Planning.” The application was delivered on time and spawned a suite of manager and employee self-service HR web-based applications.

Conducted pay equity studies for Information Technology, Manufacturing, Dell Server Integration and Customer Service organizations.

Responsible for the review and approval of salary increases, hiring salaries and performance reviews.

Responsible for gathering and communicating functional requirements for Human Resources projects, interfacing with IT, reporting status and results back to Human Resources upper management.

Business Analyst: Sales Major Accounts at Dell

1993 - 1994

As a Business Analyst for Dell, I was responsible for developing first automated Product Mix application for Sales Managers in Dell Direct Sales.

The application replaced a manual process that enhanced managers’ ability to assess their product mix versus forecast mix on a daily/weekly basis.

As a Project Manager for Dell, I managed team of 5 developers responsible for the creation, delivery and support of web-based solutions of Sales Commissions data for Dell’s Medium Business Sales.

Led delivery of first automated Run Rate report for Sales Managers and Representatives in Dell Direct Sales.

Managed upgrade and maintenance of Sales Commissions Reporting Tools (SIS).

Led 10-member cross-functional team was responsible for creating interfaces from the Oracle system to Dell’s SALINAS (sales commission system) database to provide summarized sales commissions data.

Intern/COOP (Marketing/Finance) at IBM

1989 - 1993

Provided product market research and cost analysis for RISC chip

EDUCATION:

Bachelor’s Degree in Business Administration, Texas State University-San Marcos

Certifications

PMP Project Management Institute, ITILv3 Office of Governance Commerce

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