Billingual Customer Service

Mr. Amornthakrit Chersuwan

Address: ** *** *, *. **-Phi, A. Sansai, Chiang Mai, 50210 Thailand

Birth of Date: April 9th, 1981

Contact number: +668******** / +668********

Electronic Mail: *******.*****@*****.***

Education Background

November 2005 – May 2009 Bachelor of Arts (B.A)

Faculty of Humanities, Ramkhamhaeng University

Major: Spanish Language Minor: Mass Media

May 2004 - August 2007 Master of Arts in Communication (M.A) (International Program)

Graduate School, Bangkok University

Concentration in Advertisement

June 2000 - December 2003 Bachelor of Arts in Communication (B.A)

Faculty Communication of Arts, Bangkok University

Major: Public Relations Minor: Journalism

Professional Training

December 2019 – June 2020 Higher Diploma in Tourism Marketing

Instituto Europeo de Estudios Empresariales (INESEM)

Atarfe, Granada Spain (*online)

April 2011 - November 2011 Certificated in Advanced English

Language Studies International (LSI)

Brisbane, Queensland, Australia

7th – 29th August 2010 Certificated in Teaching Thai for Foreigner (Intensive Program)

Faculty of Art

Chulalongkorn University

20th June – 29th November 2009 Certificated in Professional Tour Guide (English Program)

Faculty of Arts

Chulalongkorn University

May 2nd – 30th June 2008 The Internship Program for The Diplomatic Administrative

Trainee

Consular Logistic Support Department & Archive Section

The Embassy of Mexico in Thailand

3rd – 31st August 2004 The Internship Program for Public Relations Trainee

The Client Service Department

Ogilvy Public Relations Worldwide Ltd.

Professional Experiences

August 2017 – June 2019 Call Center, Customer Contact and Sales

Flight of the Gibbon Chiang Mai & Chonburi, Thailand

-To receive the enquiries from customer and travel agency via phone, email, live chat, line and whatsapp.

-To provide the service information, promotions and campaigns to the customer and travel agency via email, live chat, line and whatsapp.

-To answer and to resolve the problems for customer and travel agency via phone, email, live chat, line and whatsapp.

-To close the sales (if possible) when provide the service information, promotions and campaigns to the customer and travel agency via phone, email, live chat, line and whatsapp.

May 2015 – December 2015 Consular Clerk

The Consulate-General of the Republic of the Union of Myanmar Chiang Mai, Thailand

(*Contract)

-To receive the enquiries via phone, email and face to face with Tourist who prefer to authorize the Myanmar visas.

-To provide the service information via phone, email and face to face with Tourist who prefer to authorize the Myanmar visa.

-To issue the Myanmar visas.

-To administrate other enquiries from the diplomats

August 2012 – April 2013 English Language Teacher

Payap Technological and Business College Chiang Mai, Thailand

-To construct the English pedagogy.

-To instruct English for vocational student.

-To instruct and advice for vocational student’s problems

-To administrate other enquiries from the foreign language department.

May 2009 – February 2010 Spanish Language Teacher

The Government Schools under controlled by the Bangkok Metropolitan (*Contract)

-To construct the Spanish pedagogy.

-To instruct Spanish for secondary and high school student.

June 2009 – December 2009 Spanish Speaking Tour Guide

Exotissimo Travel (Thailand) Bangkok, Thailand (*Contract)

-To provide the service and information to Spanish speaker tourist.

-To facilitate and sole the Spanish Speaker tourist.

-To up-selling the tour campaign for the company if possible.

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April 2007 - October 2007 Spanish Language Teacher

The Mistry of Labor of Thailand (*Contract)

-To construct the Spanish pedagogy.

-To instruct Spanish for Thai former who selected to work in Navarra, Spain.

Social Voluntary Works

January 2008 Contributed a diffusion of Chilean Culture

“Patagonia…Land of Enchantment”organized by The Embassy of Chile in

Thailand

October 2005 Contributed a diffusion of Chilean Culture

“Gala Latina” organized by The Embassy of Chile in Thailand

January 2005 Participated of Pablo Neruda’s Poem Translation

Organized by The Embassy of Chile in Thailand

Language Skills

Thai: Native

English: IELTS (Academic: 2015) Listening – 5.5 / Reading – 5.0 / Writing – 6.0 / Speaking – 6.0 = Overall – 5.5

Spanish: Listening – Good / Reading – Fluent / Writing – Excellent / Speaking – Excellent

References

Mr. Alfonso Ascenrio Herrera

Deputy Head of Mission

The Mexico Embassy in Thailand

20th FloorThai Wah Tower I, 21/60-62 South Sathon Road, Sathon Bangkok 10120 Thailand

(https://www.gob.mx/sre)

Mrs. Thanya Choothesa

Associate Director of Human Resource & Administrative Department

Ogilvy Public Relations Worldwide Ltd.

Central World 14th Floor Rama I Rd, Pathum Wan, Pathum Wan District, Bangkok 10330 (https://www.facebook.com/OgilvyBangkok/)

Miss Sansai Suntonarrom

Call center, Customer Contact and Sales Assistant Manager

FLIGHTS OF THE GIBBON

29/4 -5 Kotchasarn Road,Chang Klan, Mueang,Chiang Mai 50210 Thailand

(E-mail: ***@***********.***)

Mr. Kamol Chaesuwan

Area Sales Executive

NESTLÉ (THAI) Ltd.

999/9 Rama I Road, Pathumwan, Bangkok 10330 Thailand

(E-mail: *****.*********@**.******.***)

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