Subhash Sharma

**** ******* **** **

Sugar Land, TX 77478

832-***-****

Email: adb7hx@r.postjobfree.com

Objective

Seeking a challenging and rewarding career as a telecommunication / Voice Engineering Manager at corporate level in the well reputed company to explore my Managerial and Technical skills.

Experience

05/11-Present Global Tel*Link

Manager of Voice Engineering Team Houston, TX

Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Primary point of escalation for technical issues and anything concerning Voice Platform.

Project leadership responsibilities, such as partner, carrier and customer voice connectivity onboarding.

Define and develop technical standards and procedures, documentation standards, processes and procedure.

Ensure complete and accurate completion of design documentation, customer proposals, and contract paperwork in support of complex agreements.

Provide ongoing consultation with the Sales and Implementation after sales are closed to ensure correct solution delivery and customer satisfaction.

Provide VOIP Products training to Customers via Web and Site base.

Maintain updated activity records, meeting notes, and customer contact information.

Identify capacity and performance issues for communications traffic to ensure continued, uninterrupted operation of communications systems.

Conduct testing of disaster recovery plans as it pertains to communication equipment to detect faults, and minimize malfunctions.

Act as liaison between the customer and other network vendors (AT&T & Level3) on high-level support issues.

Communicate unambiguously and listen effectively, ensure organizational messages are delivered in a timely way to team members, that issues and concerns are addressed and foster open communication among team members.

Develop a common understanding of service level expectations and regularly review the business areas’ measures and impressions of service level delivery; work collaboratively to develop solutions to bridge the gaps.

Designing, Configuring, Installing, upgrading & Administration of Genband SBC’s (IP-to-IP Gateway) - S3 (MSX) Clusters, SR3 (Proxy Routing Engine) & RSM for 900 Sites.

Configuring, Administrating & Troubleshooting the production of Genband A2-PBX System and site Gateways.

Administration of Corporate PBX System and IVR Custom routing for Customer care.

Configure IP Phones Cisco 7940/7960, Snom, Polycom Sound Point and Voicemail on A2-PBX Voicemail platform.

Configuring, Administration and Troubleshooting Cisco CUBE’S AS5350XM, AS5400XM series.

Profound knowledge on SIP Protocol implementation & troubleshooting.

Configuring, Administration and Troubleshooting of Quintum DX 2048, 2060 VOIP Gateways.

Troubleshooting VOIP Quality, DTMF, Codec-mismatch, and routing issues on Genband SBC level by capturing & analyzing the Sip Signaling & RTP Data by tearing down the SIP messaging line by line.

Perform VOIP Interoperability testing with Carriers to check the Call connectivity, Call duration, Bi-directional Audio, Quality, Codec compatibility, and reverse DTMF digits in correct format of RFC2833.

Routing Customer’s VOIP traffic to Carrier end points using least cost Routing (LCR).

Implemented IVR route set up for auto payment for the end customer.

Deployed profit based routing and LRN (Local Routing Number) for the customer’s VOIP traffic.

Configuring the customer & carrier end points on Genband SBC’s.

Deploying Customer’s and Carriers end points by Interop testing

Generating VOIP Qos reports for analysis on SBC’s.

Create complex voice network solutions for government accounts.

Review proposals created by Account Managers to provide necessary input and ensure technical accuracy.

Routing & Firewalls:

Configuring NetVanta Adtran Router Series 924E (VOIP), 1224, 1335, 4305.

Implementing & configuring Riverbed SteelHead CX WAN optimization appliance, Palo Alto Firewalls, Fortigate 60E, Meraki MX64/65, Cisco ASA 5505, 5520, and 5550 for VPN site to site connections and for data center deployment.

Configuring & deploying Layer 2 2960 & Layer 3 3750, 3550 switches for data center environment.

09/06-05/11 Comcast Corporation

NOC Engineer III Houston, TX

Provide Tier- III service delivery network management and proactive network surveillance for a Converged RF network including Video, High Speed Internet, IP Networking and Voice products.

Proactive monitoring of the network and applications elements utilizing the tools and interfaces provided. Tools may include (but not be limited to) HP OpenView, NetCool, Spectrum, Soft Switch GUI, Remedy, e-mail, telephone systems, and various EMS and Alarm interfaces. React appropriately to the reported problem including troubleshooting the network devices and verify the configurations, routing, access list, software or hardware issues and acknowledgement of the issue with a ticket number for all service-affecting issues raised.

Configure / Troubleshoot Layer 2 / Layer 3 CISCO 6500 switches and troubleshoot Hardware / Software issues on Metro-Ethernet (Direct Fiber Network) Problems.

Configure / Troubleshoot Motorola BSR, Arris-Cadant, CISCO CMTS (UBR10000) router problems such as frequency changes, IOS issues, Line card failures, and PRE failure issues.

Troubleshoot Comcast Backbone Network Routers CISCO 7609 and Juniper routers for Configuration, Interfaces, IOS, and Module failure related problems.

Troubleshoot T-Mobile (Comcast Customer) Cell Towers Network issues via Juniper routers for configuration, Interfaces, Light Levels, and Fiber related problems.

Modify / Troubleshoot VOD & Video Network related problems such as missing VOD contents, failed QAM / Module / Demodulator, BMR, Seattleite, hung / failed processes, and incorrect channel lineups or Alias issues.

Provide support for municipalities, content providers, government affairs, institutional loops, Digital Video Engineers, System Engineers, IP Engineers, Content PPV, FMA fiber restoration, FMA Plant Operations, National LMC, Customer Care and FMA

Provides support to field technicians as required to analyze and research system and network performance.

Management of customer premise Ethernet networks and Fiber Optic networks: 802.11b/g networks, media converters/G-BIC routers and switches. Management of Ethernet LAN components to include NIC’s, hubs, Cisco Switches / Routers.

Assist daily with the intermediate level support, maintenance and services of the

Handle all Backbone or WAN related escalations from Tier I and Tier II Analysts.

Research and escalate Cisco IOS or Bugs issues and work with Cisco Vendor to resolve high priority matters.

12/98-09/06 Verizon Business Sugar Land, TX

Lead VOIP Engineer

Configure and troubleshoot multiple VOIP features in Cisco Call Manager 4.1 and on Broadsoft Network Platform.

Verify and troubleshoot Customer specific T1 configurations on Shared Local Gateways.

Capture RTP packets for jitters, lost packets, and discarded packets via Ethereal, GeoProbe, and Packetizer for QOS related issues with VOIP Service.

Pull TDR Logs on failed and troubled VOIP calls and able to analyze them.

Troubleshoot VOIP Circuit alarms, Performance, and Cross-Connect problems.

Configure / Upgrade IOS on the Cisco 2600/2800/3745 Routers, Siemens 5940 routers, and T900 Adtran routers.

Perform multiple debugs on the routers and able to analyze them to determine the problems with the VOIP configurations.

Troubleshoot and analyze the Cisco Pix Firewall configurations for Verizon VOIP Network.

Configure Cisco / Polycom IP Phones via TFTP/FTP Servers and troubleshoot IOS software, configuration, and hardware related problems.

Troubleshoot PBX Systems such as Toshiba, Key systems, Nortel, and Avaya by running debugs on the router to verify the digits dialed, messaging, switch types, protocol types between our Cisco router and PBX Systems.

Work with multiple CPE vendors to resolve known problems with their equipments.

Check the Telco Switches such as DMS, Siemens, 5E Switches to make sure VOIP numbers are pointed to correct VOIP gateways.

Capable of configuring, removing, and remote call forwarding in Telco switches.

Handle 1ST and 2nd Level escalated issues with VOIP Services.

Coordinate new installations with Service Delivery, Field Operations, Translations, Sales, and Network Hierarchy as required to complete install process.

On-Call on weekends and after hours to assist 1st and 2nd level techs with VOIP problems.

Provide weekly reporting on VOIP trouble ticket status and progress to Management Staff.

Administer day-to-day support, which includes training, coaching, and development of all 1st level VOIP technicians.

01/95-12/97 Matrixx Marketing Inc Houston, TX

Help Desk Analyst II

Installed all Hardware and peripheral components such as Hard Drives, NIC cards, CDROMs, Modems, Memory, Scanners, Printers, SCSI cards, and Sound cards. Executed installation of Operating Systems on servers and individual applications on end users workstations.

Investigated Hardware conflict by troubleshooting PCs and resolving problem associated with improper IRQ settings. Provide support to end-users via training seminars in the proper usage of specific software applications.

Education

World College Virginia Beach, VA

Bachelor of Science Degree in Computer Information Systems

Concentration - Network Security

GPA of 3.53 with Magna Cum Laude Honor

Technical & Management Certifications

ITIL®4 Foundation – IT Service Management Certified (Active)

Candidate Certification Number - GR671109683SS

American Academy of Project Management

Certified Master Project Manager – MPM (Active)

CompTIA Project+ Certified (Active)

Candidate Certification ID: COMP001020708395

SIP School Certified Associate (SSCA)

Certification Verification ID: 1576734777499-22444 (Active till 12/19/2021)

Certified Convergence Technologies Professional (Active)

Candidate Certification ID - 65368

Certified Telecommunications Analyst (Active)

Broadsoft Certified Platform Administrator (Active)

Digium Certified Asterisk Administrator (Active)

NEC DSX SIP Trunking Certified (Active)

SBC Implementation & Configuration Certificate (Active)

CISCO CCNA 640-802 Certified

PALO-ALTO NETWORKS – Certified Accredited Configuration Engineer (Active)

Solarwinds Certified Professional – SCP (Active till 8/2020)

Candidate Certification ID: SCP4566

CloudU Certified Cloud Computing (Active)

ADTRAN - ATSA Certified Technical Solutions Associate – Internetworking (Active till 2022)

ADTRAN - ATSA Certified Technical Solutions Associate – WLAN

(Active till 2022)

References

Available upon request

Contact this candidate