Patrizio Persichino

**** *** *******, *****, **, H7M 5L3, home: 579-***-****, cell. : 514-***-****

adb7h8@r.postjobfree.com

I am a Leader who wants to be a part of a Winning Team!

Profil

A Hospitality and Sales manager professional with over 20 years of experience. Known and respected for my professionalism and reliability. Experienced in customer service, motivating teams to consistently exceed targets, problem solving, employee management.

Field of Competence

Customer Service:

Understand the importance of a great first impression. Advance experience and knowledge in the customer service field. Respectful at all time of employees and Peers. Strong interpersonal skills. The ability to prioritise and manage several different tasks at once

Staff Training:

Continuous training for employees which contributed to a low staff turnover.

Bring employees to fully understand the importance of impeccable customer service.

Team building. Lead, developed and coached a team of over 45 associates.

Management:

Managed the daily operations of Restaurants, Cafeterias and 25 room Auberge.

Managed financial and human resources as well as purchasing and inventory.

Scheduling, staffing, interviewing.

Assisted in the employee manual creation.

Insured suppliers respected pricing and delivery agreements.

Sales:

Managed corporate accounts worth 4.3 million dollars. Increased sales through business-to-business sales leads initiatives. Assisted corporate fairs to promote our establishment and product. Ability to handle multiple deadlines and set priorities. Organized Casino night corporate event for our clients and potential clients.

Professional Experience

MTY Group, Regional Manager 2019-Present

Montreal & Surroundings

As Regional Manager I oversee 14 franchisees with a combined annual sales of 15 million. I Would insure adherence to the Ben and Florentine Brand through Audits and restaurant inspections. I would develop action plans in partnership with the Owners/General Managers to improve operational performance and sales.

Westmount One, F&B Director 2014-2019

Montreal,QC

Manage 45 full time unionized employees, 3 dining rooms and 3 kitchens.

Responsible for the day to day operations, managing food costs, scheduling, ordering, controlling inventory and staff training. In charge of department payroll through our ADP system.

Wienstein & Gavinos Bagel Bar, General Manager 2010-2014

Montreal Trudeau Airport, Dorval

Managed the daily operations of 2 high-volume outlets.

Increased sales on average of 4% yearly by respecting food cost and concentrating on staff training which led to a low staff turnover. Maintain high degree of cleanliness. Prepared monthly reports.

Auberge Rustique, Owner/Operator 2003-2010

Casa Mia restaurant,

Mont Tremblant, QC

Owner and Operator of a 25 room Auberge in the Mont Tremblant busy ski resort area. Increased revenue growth by introducing corporate venues, business meetings. Utilizing the restaurant for weddings. We where the only restaurant that could accommodate large events including weddings and large corporate retreats.

Holiday Inn Montreal Airport, Corporate Sales Manager 2001-2003

6500 Cote de Liesse

In charge of all corporate accounts (4.3 million $). Increased sales by 3.3% (2002) and 4.2% (2003) by revisiting older accounts and brought in new accounts by cold calling and prospecting.

Academic Training

Hotel Management, Concordia University

Real Estate Certificate, College Jean-Guy Leboeuf

Culinary Cooking Degree, Institute Culinary St-Pius X

Work and safety Certificate

MAPAQ Certification #6009

Languages spoken & written: French, English, Italian

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