Mark Baker

Collierville, TN ***** 901-***-**** www.linkedin.com/in/mark-baker-b684a63a/ adb7fz@r.postjobfree.com Transportation Sales Management

Regional Sales Management Customer Relationship Management Strategic Sales Planning Ambitious and highly accomplished transportation professional with an extensive track record of success in high- performance regional sales and account management roles for industry leading companies. Excels at sourcing and negotiating with carriers to build powerful logistical networks. Advanced sales skills repeatedly demonstrated while aggressively bringing in new business to drive impressive revenue growth in highly competitive markets. Proven ability to forge strong relationships with key stakeholders across all organizational areas to ensure highest quality service is provided to promote excellent retention rates. Technical proficiency in Microsoft Office Suite, CRM/AS400 innovation applications, and Sales Force.

Advanced Sales Proficiency

Industry Networking

Competitive Intelligence

Supply Chain Management

Operations Management

Contract Negotiations & Management

Third-Party Logistics

Team Building & Leadership

New Business Development

PROFESSIONAL EXPERIENCE

Indigo Ag / Transport, Memphis, TN 2018-2020

Account Manager

Initiated efforts to build a 3PL freight brokerage by recruiting carriers and calling on shippers. Successfully grew and managed a diverse and profitable portfolio of accounts.

Exceeded aggressive sales goal of 3000 loads by 200% for 3rd quarter 2019.

Consistently lead team sales efforts by aggressively building strong, mutually beneficial relationships with shippers, carriers, and co-workers based on providing excellent service and mutual trust.

Effectively utilized Sales Force for prospecting and managed load counts by constantly adding freight opportunities to the pipeline.

Collaborated with department managers developing processes to improve operational structures, sales reports, create rate structures, and to ensure invoice accuracy.

Trained and coached new sales associates.

OZARK MOTOR LINES, INC., Memphis, TN 2009 – 2018

Account Manager

Aggressively built a lucrative account portfolio that delivered over $12M in annual revenues at its peak

Brought in $7M+ in new business in the first year alone through aggressive lead generation and targeted marketing.

Secured and Managed major accounts; Walmart, Pepsi, Georgia Pacific, International Paper, Dr. Pepper /Snapple, Hood Container, Sealed Air, Univar, Staple Cotton, Kruger Tissue Group, Nestle Water, T. J. Max, J.M. Smucker, Del-Monte Foods, Riviana Foods, Fed-Ex, Quaker Oats, Exxon-Mobil, & Whirlpool among many others.

Collaborated with operations personnel to achieve the best possible service to our valued customer base.

Initiated and managed our brokerage division by procuring outside carriers and worked with existing and new shippers to grow the logistics business.

Heartland Express, Inc., Olive Branch, MS 2004-2009 Regional Account Manager

Recruited to assume control of an account portfolio that spanned a vast six-state territory that included the states of Texas, Louisiana, Oklahoma, Arkansas, Mississippi, and Tennessee.

Credited with effectively managing the customer base to increase it by over 17% across tenure, which led to impressive revenue increases including a $2.5M increase in revenues in 2008 alone year-over-year (YoY).

Targeted the Houston, Texas market for delivering new business accounts to drive loads from an average of 4-5 per day to over 20 loads per day within a short period.

Instrumental in reducing the deadhead and bringing in 22% more in revenues for the market.

Assumed lead point securing new accounts in South Texas and Louisiana to significantly fill backhaul to West Tennessee, Atlanta, GA, Chicago, IL, and other key haul markets. Mark Baker

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PRIORITY TRANSPORTATION, Olive Branch, MS 2002 – 2004 Customer Service Manager

Brought onboard to expertly manage inbound and outbound lanes to and from the Memphis, TN region.

Aggressively and effectively negotiated favorable terms and rates for all new lanes and customers.

Optimized the performance of a portfolio that included giants such as Johnson & Johnson and Goodyear. Prior experience as Sale Representative for Fruehauf Trailer Corporation and Operations Supervisor for M.S. Carriers, Inc. EDUCATION

Coursework (3 years) towards Business Administration Degree, University of Memphis, Memphis, TN

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