PROFILE

A multi skilled professional with a great record of delivering high business value solutions, meeting and exceeding stakeholders’ expectations. I have a clear understanding in prioritizing projects to align with business strategy. I also enjoy challenging and diverse roles as well as being confident in working with technical experts.

I am committed to delivering high quality projects that meet business needs and bring experience in facilitating and motivating cross-functional teams on highly visible projects in fast-paced and ever-changing customer needs and emerging opportunities.

A people centric Agile Certified – Advanced Scrum Master, SAFe Agilist and Coach who helps the Agile teams deliver highly valuable outcomes that delight customers, and has proven ability to lead multiple Agile Teams located in different geographical locations.

CAREER EXPERIENCE

PROJECT MANAGER/SCRUM MASTER: Impulse Technology ALPHARETTA (Oct 2016-Feb 2020)

Managed the overall enterprise application deployment for Service Support Department and migration project for different departments of the organization

Coached the Organization, the PO and the Dev. Team on Agile principles and preserve the Scrum framework.

Facilitated communication among the project sponsor, Steering committee, other departments and outside clients and suppliers.

Help in building high performing, self-organizing, cross-functional agile teams that deliver quality solutions with naturally low operational overhead, while developing and maintaining a magnificent team spirit.

Facilitated cross team collaboration across the organization and with clients while monitoring project timelines, tracked key milestones and cross project dependencies.

Responsible for escalation of key issues to executives and help formulate mitigation plans to resolve issues.

Meetings with Business Owners and Executives from initial design through deployment. Help the agile team establish milestones and future meeting dates, Coordinated with other departments and vendors to ensure their business requirements were achieved by the Production/Rollout Date.

Spearheaded training sessions for System Administrators on Workflow and all Back Office Tools via WebEx and classes on SaaS. (Software as a Service) product with add on options.

Participated in Scrum of Scrum with onshore/offshore Agile teams in India.

Help facilitate all ceremonies-Sprint Planning, Daily Standup, Sprint Reviews and Retrospectives, also in Backlog Refinements session.

• Helping with backlog refinement/Grooming.

• Facilitating discussions and conflict resolution.

• Removing the impediments and dependencies inside the team and cross- teams.

• Filter non essentials information and meetings and protecting the team from outside influences so they can focus on sprint goal.

AGILE PROJECT MANAGER/ SCRUM MASTER: Onward Technologies Sys. SEATTLE / ATLANTA. (Sep 2011-Aug 2016)

Accountable for managing the delivery of critical projects, and for providing managerial support to multiple projects conducted by the company. Also responsible for providing monthly budget and technical updates regarding any known issues/risks to Senior Director. Facilitated up to three scrum teams at a time.

Managed multi-size projects with budgets in excess of 5 million dollars.

Assisted in creation of Business Cases, handled budgets, optimized resources and prioritizing of initiatives.

Delivered business objectives on time and within the agreed acceptance criteria using Agile Methodologies SCRUM, and SAFe. ALM tools used were Jira and Rally.

Reported progress to all stakeholders through CFD, Sprint Burn-Down Reports, Release Burn-Up Reports and velocity target updates.

Shielded the Dev. Team from outside interference.

Enabling the team to become self-organized and empowered teams that consistently deliver on their sprint commitments. Encouraged and facilitated cross-team coordination and collaboration.

Ensure the development teams are practicing the core agile principles

Facilitated Scrum ceremonies, which included Sprint Planning, Daily Scrums or Standups, Sprint Reviews and Retrospective meetings.

Assisted PO with backlog refinement and prioritization, creating user stories, prepare for and participate in sprint meetings, conduct daily scrum and attend weekly scrum of scrum meetings, help the agile team with Definition of Done (DOD) and Definition of Ready (DOR), facilitated the sprint review sessions & retrospective meetings.

Resolved conflicts, improved morale and established clear goals by effectively managing timelines and shared resources with special emphasis on building relationships across departments.

Collaborated with the dev. team, architect and Product Owner to ensure rightness of features, design to improve the flow of stories and continuously improve.

Experienced in managing and mentoring team in implementing SOA, developing API Governance process and policies, and API Security mechanisms.

Facilitated Retros to assess and evaluate improvement needs.

PROJECT LEAD/PROJECT MANAGER: AQD(EXPEDIA) SEATTLE/ATLANTA (May 2009-Sep 2011)

Lead the implementation of E-Courier Platform.

Experienced in all phases of Software Development Life Cycle (SDLC) which includes Analysis, Designing, Development, Testing, and Implementation including End User Training.

Customized and documented workflow and led implementation of Customer Referral Program which leveraged the existing network of customers to increase sales and new registrations.

Improved method for online credit card payments which minimized customer liability on declined charges and identified existing accounts that contained invalid information.

Help monitor project risks and scope to identify potential problems and proactively identify solutions and plan for responses.

Escalated any issues that may impact operations.

Provided strategic direction during the execution stage.

Managed stakeholder’s expectations by status reporting and ensuring highest quality communication management.

Acted on client feedback responding to and implementing change.

Help monitor resources and teams performance in every phase.

Assisted in evaluating the feasibility of the new projects, key member in drafting of Business Case /Project Charter.

Participated in creating WBS, developing RAM and performing high level risk analysis.

Co-developed change management plans and risk contingency plans.

Help in the acquisition and compromise, procurement and training of resources.

Participated in project closing, evaluation and storage of project documents including lessons learned obtained throughout the life of the projects.

Value Added Leadership and Expertise

Business Case and Requirement Analysis

Team-Building and Coaching

Managing Customer/Client Relations and Stakeholders Expectations

Business and IT Strategic Planning

Scrum Master and Servant Leader in multiple projects using Agile Methodologies

Problem solving skills

Project Governance and Planning

Time Management

Risk Management and Mitigations

Issues Analysis and Resolution

Budget and Forecasting Methodologies

Knowledge of various Agile frameworks: SAFe, Scrum, XP, Lean

Extensive Scrum Ceremonies and Product Backlog Grooming skills

Relative Estimation and Story-Based Development

Relentless Continuous improvement

EDUCATION

Bachelor of Science, B Sc.: University of Dar-es-salaam

SASM SAFe® 5.0 Advanced Scrum Master PMP Certification {PMI) ITIL Certification in ITSM PSM Certification (Scrum Master)

REFERENCES UPON REQUEST

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