Customer Service Data Entry

Jolyana Ilyas

Sterling Heights, MI

******@*****.*** 586-***-****

OBJECTIVE:

To obtain a full-time or part-time position or internship in Finance, with a specific interest in healthcare, financial planning or investment banking.

EDUCATION:

Wayne State University, Mike Ilitch School of Business, Detroit MI Bachelor of Science in Business Administration Expected: April 2020 Major: Finance

Oakland Community College, Auburn Hills MI

General Transfer Coursework June 2017

EXPERIENCE:

Sales Operations Intern November 2019 – Present

Quicken Loans Mortgage Services (QLMS) Detroit, MI

• Build and run reports and dashboards in Salesforce to view trends

• Work with team on tasks, improve, and termination letter Enrollment Specialist November 2018 – Present

LaJoy Group Home Healthcare Warren, MI

• Provided employment verifications, W4 and I9 requirements, and benefit information

• Audited daily and hourly time sheets each week for correct data and wage processing

• Organized and maintained a daily spread sheets of incomplete timesheets

• Entered data necessary to process and generate payroll checks and issuing various payments Receptionist August 2018 – October 2018

St John Ascension- Float Pool Troy, MI

• Provide excellent customer service by greeting patients and answering phone calls

• Manage cash and credit office payments both in-person and over the phone

• Perform data entry of patient information and track patients appointments using excel Surgical Scheduler May 2017- August 2018

Michigan Institute of Urology St Clair Shores, MI

• Processed payments and verified accuracy of payment documents

• Collected patient insurance information prior to surgery and verified coverage using Allscripts and UroChart EMR

• Managed appointments and surgical schedules for both patients and providers Physical Therapy Technician January 2016 – April 2017 OMPT Specialist Physical Therapy Troy, MI

• Provided safe rehabilitation maneuvers for patients and assist therapists in patient training procedures

• Created new data tracking system using MS Excel and entered data

• Maintained organized filing of over 250 patients' information/flow sheets with 100% accountability ADDITIONAL ACTIVITIES:

Volunteer September 2014 – June 2016

Beaumont Hospital

• Assist nurses and medical staff in order to improve safety, comfort and care of patients.

• Travel from room to room with checklists and questions designed to assist residents in daily life.

• Display cheerful, friendly and compassionate demeanor in order to improve patient mood. SKILLS:

• Microsoft Office- Word, Excel, Access, Publisher, and Outlook

• Trilingual: English, Arabic, and Chaldean

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