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Customer Service Engineer

Location:
Calumet City, IL
Posted:
March 08, 2020

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Resume:

Ralph Allen Wright

*** * ***** ****** ***# *W

Riverdale, IL 60827

Phone: 312-***-****

Objective: Seeking s position within a corporation where I can utilize my experience and benefit my employer and myself

Key Skills:

Proficient or familiar with a vast array of programming, concepts and technologies, including:

Windows, PowerPoint

Excel, Microsoft Outlook

Testing, Inspecting

Schematic, SMT

Troubleshooting

ISO 9001-2008

System Analysis

Pneumatic Equipment and Controls

Analytical

Detail-Oriented

Calibrating

ISO 17025

Production

Instrumentation Metrology and Calibration Experience

Highly Organized

Quality Control

Technical Input to Customers

Customer Service

Install/Uninstall applications

Repairing, ISO 9001-2000

Management

Familiar with computers, software, computerized control systems and interfacing instrument control systems

Education:

Credits towards Bachelor’s Degree in Business Technology, Ashford University, Iowa

2 years specialized diploma in Electronics and Computer Service Technician, Hickok Technical Institute, OH

Experience:

TriMedx Healthcare, Rush University Medical Center Hospital

October 2019 to presentTesting, PM's, Calibrations of units used for analysis for various medical devices used in hospitals and repairing of these Hospital Device's certification and with Data that is sent back to customers along with their Inspected, Tested, Calibrated, and Preventive Maintenance or repaired devices.

Fluke Biomedical, Glenwood, IL

October 2018 To October 2019

BMET/ Electronics Engineer Technician Job

GoGo Incorporated, Bensenville, IL

February 2016 to October 2018

Production Technician

●Perform assembly, configuration, and testing on system Line Replaceable Units (LRU) of minimal complexity.

●Execute component inspections, acceptance test procedures, manufacturing instructions, modification procedures, and/or work instructions in accordance with GoGo LLC manufacturing requirements and FAA regulations.

●Execute any manufacturing assembly/disassembly functions to produce finished goods as required.

●Assist with material handling activities such as cycle counting, inspecting parts, organizing and storing products within the manufacturing facility.

●Assist with any physical inventory events as required.

●Assist with any repair station duties as required.

●Document all work performed and submit for recordkeeping using the established business system application(s) and tools.

●Comply with all requirements relating to FAA safety sensitive function.

●Corrective Action upgrades to testing devices.

●Preventative Action to solder and change out different capacitors ensuring that product is working correctly.

●Modifying tested materials to comply with CAPA specifications.

●Working in a clean room laboratory setting.

●Operating under GMP/GLP regulations.

Philips Healthcare Highland Heights, OH

2nd Shift Lead Supervisor Technician III

October 2012-January 2016

●Inspection and testing of various electronic/mechanical PCB parts used for CT/CAT scan equipment.

●Supervision of all employees in the test and analytical center.

●Troubleshooting computer software programs used for testing of CT systems.

●Bench testing and troubleshooting of PC system servers.

●Bench testing and troubleshooting of various PCB boards used for CT scan systems.

●Assure that all safety regulations and guidelines are followed per company policy and FDA regulations.

●Read and interpret interconnection diagrams.

●Wiring and panel construction.

●Modifying tested materials to comply with CAPA specifications.

●Working in a clean room laboratory setting.

●Operating under GMP/GLP regulations.

Sherwin-Williams, Warrensville Heights, OH

Test Equipment and Preventative Maintenance Coordinator

May 2009-April 2012

●Establish and maintain preventative maintenance programs for testing laboratory, which meets all quality system requirements ISO 9001-2008 and ISO 17025 and A2LA requirements of all the equipment.

●Maintain project database necessary for all quality system compliance.

●Perform verification and standardization on equipment and record pertinent parameter specifications.

●Schedule replacement of repair inventory.

●Maintain records of maintenance and repair activity for audit purposes.

●Perform various calibrations on equipment.

●Assist quality system manager and local management representative.

CO-AX Technology, Cleveland OH

Supervisor of Testing and Mechanical Department

April 2001- April 2009

●Supervisor in the test and mechanical department while following guidelines by test procedures as well as job folders, performing these tasks while working under ISO 9002-2000.

●Testing, repairing, calibrating, soldering, troubleshooting, and inspecting various components and circuit boards with the use of computers, oscilloscopes, and DMV’s.

●Modifying tested materials to comply with CAPA specifications.

●Working in a clean room laboratory setting operating under GMP/GLP regulations.

●Repair, quote, and provide technical support to customers and associates.



Contact this candidate