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FRITZ JUSTIN C. CRISOSTOMO

Registered Electronics Engineer

Cisco Certified Network Professional

Mobile: +63-929*******

Email: adb79k@r.postjobfree.com

Professional Summary

Highly skilled service quality specialist with 5 years’ experience in assuring quality of service delivery, service readiness, network performance analytics, precise report generation, quality assurance inspection, creating effective solutions to improve the service quality as well as customer experience. In-depth understanding in internet routing/switching protocols, network topologies and hierarchies in LAN/WAN infrastructure. Flexible and a fast learner to adapt easily on the assigned task. Organized and goal-oriented in planning, executing and completing assigned projects. Known for being resourceful and creative to complete the activities more efficient and faster with the use of different computer applications. Friendly and a teamplayer that builds good relationship with the team and clients.

Currently looking for a challenging position which will make use of my skills and experience, and to further improve in the telecommunications/ICT industry.

Accomplishments

Cisco Certified Network Professional (Routing and Switching)

Resource Person for ASSIA DSL Expresse trainings

Innovation Awardee

Registered Electronics Engineer

Technical Knowledge

Expert understanding and troubleshooting of DSL and FTTH technologies

Experienced in using EMS/NMS such as Huawei, UT Starcom, and Fiberhome.

Knowledgeable in internet routing and switching protocols such as TCP/IP, OSPF, MPLS, VRF, BGP, NHRP, VLAN

Experienced in using different systems such as BSS, OSS, SMP, GIS and TR-069.

Experienced in using network monitoring tools such as MRTG, Solarwinds, NAGIOS and Network Live.

Experienced in network topologies, hierarchies, network elements in LAN/WAN infrastructure such as access, transport and core.

Basic knowledge in VMs, DRaaS, IaaS, AAA servers

Basic knowledge in data science

Proficient in Microsoft applications (Word, Excel, Access) and SQL. Work Experience

Service Quality Specialist

Philippine Long Distance Telephone Co. (PLDT Inc.) Sept 2014 – Dec 2019

Develops and communicates Quality Assessment programs to concerned units and targeted customers.

Handles Repeat Complaints Monitoring System (RCMS) to prevent recurrence by: o Analyzing Repeat Complaint/Trouble Reports using Trouble History, Complaint Notes, Call Outs, Parameter Testing - using Network Management System (NMS) and other diagnostic tools.

Implements and monitors established technical network metrics on periodic basis (e.g. Outside Plant and Cabinet Conformance Validation vs. Quality Standards

Conducts actual/on site - Voice, Data and Video Quality of Service Validation and Customer 2

Experience Test to ensure delivery and reliability of products and services.

Collaborates immediate end to end resolution of escalated Voice, Data and Video QoS concerns and provisioning of service request and in ensuring seamless migration and improvement of QoS of migrated lines.

Conducts end to end process analysis to address gaps, recommend and initiate process improvements as necessary to ensure that Quality of Service and superior Customer Experience is delivered and sustained.

Conducts analysis of Service Management Platform reports and initiate necessary coordination with involve groups to implement Quality Assurance activities.

Keeps abreast with technology, quality of service and customer experience updates and assist in training technicians on updates.

Participates in propagation of technical knowledge by acting as resource speakers.

Performs other related activities, administration function as may be required from time to time for effective performance of work.

Major Projects handled and key responsibilities:

Umbrella Services Assurance

Reviewed/modified/approved Functional Requirements Specifications as proposed by the vendor.

Prepared proper documentation and reports before the project implementation and participated in the user acceptance tests.

Coordinated with different workgroups for the necessary data required for the integration and project implementation.

Broadband Service Management Platform

PIC in coordinating with the vendor for the system and network integration as well as the pre- and post- implementation requirements.

Point person in weekly meetings for issues raised via JIRA ticketing system with regards to the defects, change requests, enhancements and implementation requirements.

Assisted in troubleshooting and network design of the system’s connectivity to the network elements and integrated BSS/OSS.

Regular resource personnel for cascades to fellow employees.

PIC in network analytics and generating advanced reports using SQL and Microsoft applications. 8 Digit Migration

PIC in the pre- and post-testing of residential and corporate voice services such as direct line, PABX, wireless landline, IDD

Lead of the testing team during the migration that reported and consolidated the testing progress as well as coordinated to different workgroups for the resolution of issues encountered.

Assisted in creating test cases for pre- and post-testing and participated in the user acceptance tests. Education

Bachelor of Science in Electronics and Communication Engineering – 2013 Saint Louis University, Baguio City, Philippines

Personal Interest

Basketball, online games, movies and traveling

Character Reference

Rolando E. Cusi

Senior Manager

PLDT Inc.

Contact No.: +639*********

Contact this candidate