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Civil Engineer Project

Sharjah, Sharjah Emirate, United Arab Emirates
March 10, 2020

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Prop X International RealEstate For Profile Summary

Proven excellence in improving internal controls through identifying significant business risks and making recommendations to management on various operational, and compliance areas Significant contributor in maximizing revenue growth, operational performance & profitability and in controlling costs

Exhibited a high level of personal flexibility and resilience during periods of organizational ambiguity

Excellence in improving processes and ensuring that customers receive the best service experience, establishing new business lines while ensuring that all goals & targets are met & exceeding overall performance as well as service delivery Team-based management style coupled with the zeal to drive vision into reality to enhance organizational effectiveness

Growth Path

Core Competencies Banking Operations Service Delivery Management Operations Management Quality Assurance

Team Building & Leadership Business Development

Revenue Enhancement Client Relationship Management Representative Property Consultant

Mostafa Talaat Fouad

Senior Sales Consultant

Expertise in Sales, Customer service, Teamwork & Leadership Operations. 009***********

Customer service

Priority banking

Jun’15-Jun’16 Jun’16-Sep’17 Sep’17-Sep’19

Organizational Experience

Growth Path:

Jun’15–Jun’16 Customer service


Jun’16 – Sep’17 Priority banking customer service – credit Agricole bank

Sep’17-Sep’19 Senior Sales property Consultant–Prop X International for

Real Estate.

Oct’19-FEB’20 Customer Service Representative - Roads & Transports Authority

Key Result Areas as Customer Service Representative :- Roads & Transports Authority

Handling customer different with proper types information. of calls with different inquires and provide the Handling whenever complains needed. from customers, showing concern, empathy and escalate Dealing inquiries with to deliver different a higher departments customer within satisfaction the call; . according to the customer Multitasking within the call and is mandatory sending mails as I am to the writing concern full department details in a when phone needed call activity while maintaining the average handling time

Key Result Areas as Senior sales Property Consultant :- Prop X International For Real-estate

Dealing expectations. with buyers and local owners to meet sales goals and company Making establish cold meetings calls to to new present clients the interested projects in in a the highly company’s professional new project way and Expanding Built-up client business relationships from residential and maintained to commercial personal units database. Significant Accomplishments:

Top Top seller achiever as individual as individual for for primary my company Residential for the Buildings last 2 years for the last 2 years Key Result Areas as Priority banking :

Credit Agricole bank

Handle required. and resolve related complaints from customers and escalate when Maintain basis for potential good relationships business. Level with key of customers potential clients Satisfaction. in order to establish a Deal communication with routine and customer provide queries appropriate through answers internal or support and external to enhance the customer Selling all satisfaction. banking retail products, loans and cards with a full owner of customer profile to existing bank customers over the phone Key Result Areas as Customer service representative :- Teleperformance

Handling Submitting different the customers’ customers’ complaints issues. and suggests. Proactively affairs. advice customers best available solutions for their monetary Suggestion reach the High and Level comments of customers given to Satisfaction. higher manager to improve the process to B.Sc. ( Civil & Management engineering ) fromAinShamsUniversity Training courses

Time Stress management management.

Performance Customer Service management. Skills.

PrimaVera AutoCad Course Course.

Computer & Skills

Oracle T-gate CRM CRM system by Prop X international real estate. Citrix MS Office. CRM system by Teleperformance.

Academic Details

Training's& Attended Course

IT Skills- Education

Skill Set

Personal Details Date Languages: Address: Visa Nationality: Marital Driving Status: of Birth: Status: License: Dubai English Visitor 10th Egyptian Land International Engaged April & – Arabic Sky 1994 court licence towers Ownership Collaborator Communicator

Planner Thinker

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