SENIOR SALES CONSULTANT
Prop X International RealEstate For Profile Summary
Proven excellence in improving internal controls through identifying significant business risks and making recommendations to management on various operational, and compliance areas Significant contributor in maximizing revenue growth, operational performance & profitability and in controlling costs
Exhibited a high level of personal flexibility and resilience during periods of organizational ambiguity
Excellence in improving processes and ensuring that customers receive the best service experience, establishing new business lines while ensuring that all goals & targets are met & exceeding overall performance as well as service delivery Team-based management style coupled with the zeal to drive vision into reality to enhance organizational effectiveness
Core Competencies Banking Operations Service Delivery Management Operations Management Quality Assurance
Team Building & Leadership Business Development
Revenue Enhancement Client Relationship Management Representative Property Consultant
Mostafa Talaat Fouad
Senior Sales Consultant
Expertise in Sales, Customer service, Teamwork & Leadership Operations. email@example.com 009***********
Jun’15-Jun’16 Jun’16-Sep’17 Sep’17-Sep’19
Jun’15–Jun’16 Customer service
Jun’16 – Sep’17 Priority banking customer service – credit Agricole bank
Sep’17-Sep’19 Senior Sales property Consultant–Prop X International for
Oct’19-FEB’20 Customer Service Representative - Roads & Transports Authority
Key Result Areas as Customer Service Representative :- Roads & Transports Authority
Handling customer different with proper types information. of calls with different inquires and provide the Handling whenever complains needed. from customers, showing concern, empathy and escalate Dealing inquiries with to deliver different a higher departments customer within satisfaction the call; . according to the customer Multitasking within the call and is mandatory sending mails as I am to the writing concern full department details in a when phone needed call activity while maintaining the average handling time
Key Result Areas as Senior sales Property Consultant :- Prop X International For Real-estate
Dealing expectations. with buyers and local owners to meet sales goals and company Making establish cold meetings calls to to new present clients the interested projects in in a the highly company’s professional new project way and Expanding Built-up client business relationships from residential and maintained to commercial personal units database. Significant Accomplishments:
Top Top seller achiever as individual as individual for for primary my company Residential for the Buildings last 2 years for the last 2 years Key Result Areas as Priority banking :
Credit Agricole bank
Handle required. and resolve related complaints from customers and escalate when Maintain basis for potential good relationships business. Level with key of customers potential clients Satisfaction. in order to establish a Deal communication with routine and customer provide queries appropriate through answers internal or support and external to enhance the customer Selling all satisfaction. banking retail products, loans and cards with a full owner of customer profile to existing bank customers over the phone Key Result Areas as Customer service representative :- Teleperformance
Handling Submitting different the customers’ customers’ complaints issues. and suggests. Proactively affairs. advice customers best available solutions for their monetary Suggestion reach the High and Level comments of customers given to Satisfaction. higher manager to improve the process to B.Sc. ( Civil & Management engineering ) fromAinShamsUniversity Training courses
Time Stress management management.
Performance Customer Service management. Skills.
PrimaVera AutoCad Course Course.
Computer & Skills
Oracle T-gate CRM CRM system by Prop X international real estate. Citrix MS Office. CRM system by Teleperformance.
Training's& Attended Course
IT Skills- Education
Personal Details Date Languages: Address: Visa Nationality: Marital Driving Status: of Birth: Status: License: Dubai English Visitor 10th Egyptian Land International Engaged April & – Arabic Sky 1994 court licence towers Ownership Collaborator Communicator