Consultative Sales Leadership – Strategic Marketing – Sales Training – Relationship Management – Community Relations
Accomplished business development leader offering 10+ years’ of experience driving revenue for companies in the hospitality and property management space via building and maintaining client relationships. Leverages strategic planning, relationship management, advertising, social media marketing, project management, and consumer behavior analysis to coordinate sales, expand business, create revenue streams and exceed client expectations. Defines strategy to resolve business process problems and formulate strategic plans with benefit to company’s bottom line. Excellent communicator with the unique ability to collaborate effectively with individuals at all levels of organization to deliver business plan projections.
P&L Management Account Management & Strategic Partnerships Cash Flow Analysis Market Trend & Sales Forecasting Sales Forecast, P&L & Budget Administration Customer Relationship Management Stakeholder Relations Marketing & Demand Acceleration Territory Sales Management Communications Fiscal Accountability Channel Development Sales Training Client Relations Regulatory Compliance Strategic Planning Quality Assessment & Innovation Needs Assessment
ORKIN Aug 2018–Present
Branch Manager, Missouri Aug 2018–Present
Develop and deliver business strategies, transaction services and operations management for residential and commercial pest control services. Responsible for all aspects of Missouri branch, including full P&L responsibility and management of human resources administration over the largest branch in region.
•Lead branch sales and service divisions and direct day-to-day activities, contributing $4 million to profits annually.
•Provides strategic focus and planning to develop and business retention; identified new market segments and significantly expanded the customer base by 20%.
•Demonstrate and internalize sound business practices; monitor regulatory compliance with state and federal agencies.
•Maintain +90% customer Service score for 3 consecutive quarters, resulting in 30% increase in sales through referrals.
Area Sales Manager, Dallas, Oklahoma City, St Louis, Kansas City Jan 2018–Aug 2018
Led high-volume area in the South Central U.S. market with 25 employees in 4 locations. Provided training, focus and sales support to network of 10 account managers and exceeded monthly sales target by 20% in 8 months during tenure. Delivered operations excellence; managed and ensured proper execution of sales and organizational goals related to KPI.
•Implemented action plans which increased revenue.
•Completed customer and employee audits; strategized and implemented plan to increase efficiency by restructuring staff resulting in annual customer growth.
•Strategized and implemented projects to reduce customer defections and cost containment plans.
•Recruited, trained, developed and managed sales team of 10 account managers and a client base of 150.
•Planned, enforced and monitored policies and bridged communication between sales and operations.
STONEY CREEK HOSPITALITY CORPORATION May 2012–Feb 2016
Vice President of Operations Jul 2015 – Feb 2016
Regional Director of Operations Jul 2013 – Aug 2015
General Manager May 2012 – Jul 2013
Oversaw daily operations, budgeting, safety, compliance, personnel and staffing needs for 14 properties across South Central United States generating over $40M in revenue per year. Held full P/L responsibility, business development, sales forecasting, marketing, pricing, training, and hiring for all locations; trained 6 new General Managers in 2 years. Served on the Executive Leadership Team overseeing 14 current businesses and strategizing for future opportunities. Monitored $5M in expenses.
•Consulted property General Managers to deliver 60% sales growth and decrease annual expenses by 41% across business.
•Utilized the DISC behavioral assessment program to create a positive culture in the workplace.
•Recruited, trained and mentored 50 employees; followed “WHO” hiring process to reduce employee turnover by 80%.
•Developed and implemented company-wide cross-training program that improved operational efficiency 30%, reduced customer cancels to 1% and saved $500K in labor cost annually.
•Set up “10 with Jenn” morning meetings with key managers to improve employee relations, foster transparency and deliver 100% turnaround; shared financials, celebrate success, identify training needs.
•Performed quarterly property inspections to assess any structural, staffing, cleaning concerns then created a plan with all those at the property level to assure the property and team received the attention needed.
•Improved community reputation—hosted community/city council events, joined city boards/committees, created online presence, donated rooms to charity events, launched internship program with local college and courted conferences.
•Successfully turned around business from “red status” to highest revenue hotel chain in 16 months. Positioned company as standard goal for other properties. Increased overnight rates by +40% with 4 nights/week occupancy year-round.
CITY OF SIOUX CITY IOWA Oct 2010–May 2012
Developed new ideas for increasing sales by executing marketing strategies to build $2M pipeline within a year. Streamlined sales cycle by effectively coordinating negotiations between multiple stakeholders. Analyzed proposals, requirements, and pricing, providing feedback on feasibility of maintaining profitability.
•Represented the City at National Conferences.
•Participated in all Press Releases and Public Speaking on behalf of the Tourism Bureau.
•Recruited and Mentored 4 College Student Interns.
•Increased Convention Sales by over 40%.
•Sold the 2011 Republican Debate event held in Sioux City Iowa on Dec 16th; generated $500K revenue.
•Conducted post event evaluations to determine how future events could be improved.
•Designed and implemented efforts to publicize events and promote sponsorships.
FIRST RESTORATION, INC. Sep 2009–Sep 2012
Co-Owner & Managing Partner
Co-started Commercial/Residential Restoration Company focused on Fire, Water, Wind Damage, Mold Remediation, Asbestos Removal, Lead Abatement, and Trauma Clean Up. Generated annual revenue of $1.4mil in first year of business.
•Negotiated with Insurance Adjusters to resolve property claims.
•Grew sales 10% YOY ($200K) through relationships with Insurance Agents, Adjusters, Lawyers and Business Owners.
•Selected among peer of 10 nominees to serve as President of the Siouxland Claims Association for six years.
•Sold company ownership in September 2012.
Sales Force, Edge, Opera, Micros, Merlin, DocLink, Adobe, Outlook, Word, Excel, Access, Power Point, Office, Publisher, BOSS, UtiliPro, and ServeSuite, BOSS, PestRoutes
Western Iowa Community College
Texas A & M