Front Office Customer Service

SUBEKCHHA PARIYAR

Fereej Bin Mahmoud, Doha, Qatar

Mobile Number: +974-****-****

Email Address: *******@*****.***

CAREER OBJECTIVE

Seeking a challenging role in the areas of Reception /Duty Manager / Client Relationship/ Administration in a reputed and stable organization.

PROFILE

An experienced professional with hands on working experience in 5 Star Hotels in the areas of Front Office Guest Relation, Reception Supervisor, Reservations, Customer Care, etc. with a smart & pleasing personality.

Ability to organize, co-ordinate, implement work related activities, easily adaptable to new organizational environments, proactive team worker, Capable of working to create a positive and friendly work atmosphere. Excellent team player, proactive, self-motivated. Adaptable to under work pressure & meet the dead-lines with ease and efficiently. To enhance and contribute to company success through the use of my skills, training, education and experience in the customer care and hospitality

WORK EXPERIENCE

FRONT OFFICE SUPERVISOR

Sapphire Plaza Hotel – Doha, Qatar

June 2017 – November 2019

Responsibilities:

Supervise the efficient operations of reception including check in/out procedures.

Support team members in handling guest requests and enquires to ensure a positive outcome is achieved.

Ensure that both Front Office Manager and Receptionist are kept fully aware of any relevant feedback from Guests and/or other departments.

Demonstrate a high level of customer service at all times.

Advise team of any special events or VIP Guests in the hotel for events or for general accommodations.

Understand thoroughly all hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties.

Monitor the appearance, standards and performance of the Front Office Team with an emphasis on training and teamwork.

Maximize room occupancy and use up-selling techniques to promote hotel services and facilities.

Ensure Team Members have a current knowledge of all room categories, room rates, packages, promotions, local area and other general product knowledge necessary to perform their duties.

Demonstrate positive leadership characteristics, which inspire Team Members to exceed standards

Assist other departments wherever necessary and maintain good working relationships with Team Members.

CLIENT RELATION EXECUTIVE

The Royal Riviera Hotel – Doha, Qatar

April 2015 – April 2017

Responsibilities:

Welcoming guests in a friendly and professional way.

Provide customer service to the guests.

Anticipate guest needs and build rapport with customers.

Addressing and escalating customer complaints.

Providing information about facilities, programs and other services.

Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages).

Address customer complaints and escalate to Guest Relations Manager when needed. GUEST RELATION OFFICER

Ibis Albarsha Hotel - Dubai

April 2014 – October 2014

Responsibilities:

Responsible for meeting and assisting all our guests upon their arrivals, during their stay and departures from the hotel.

Assists hotel guests efficiently, courteously and professionally.

Escorts VIP guests to their allocated room and explain the facilities and room features.

Maintains regular contacts with the guests.

Obtains guest feedback on their stay in the hotel. If complaints, takes immediate actions to remedy solutions.

Records daily activities and complaints in the guest relations logbook and informs the respective department heads for immediate actions.

Be thoroughly familiar with the hotel procedures and policy concerning reservations, room’s assignments, room charges and credit facilities.

OFFICE ASSISTANT

Project Build Business Consultants - Dubai

August 2013 – April 2014

Responsibilities:

Providing administrative support to the office

Reporting directly to the manager and given responsibility with managing and executing important tasks.

Assumed additional duties including telephone support, maintaining extensive filing system, billing and accounting.

Fast learner with ability to excel in a busy office environment. SENIOR RECEPTIONIST

Flora Park Hotel Apartment - Dubai

March 2012 – March 2013

Responsibilities:

Perform all check-in and check-out tasks

Manage online and phone reservations

Inform customers about payment methods and verify their credit card data.

Welcome guests upon their arrival and assign rooms

Respond to clients’ complaints in a timely and professional manner

Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs.

Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests

Upsell additional facilities and services, when appropriate

Maintain updated records of bookings and payments RECEPTIONIST

Le Meridian Dar Al Sondos Hotel Apartment – Dubai

May 2010 – February 2012

Responsibilities:

Welcomed guests upon entry to the hotel, assisted with check in and check out.

Answered phones, booked reservations, respond to emails and electronic reservations.

Kept records of occupied rooms and guests' accounts.

Prepared check out receipts and collected payments from departing guests.

Ability to work under pressure and manage and resolve guest issues or complaints

Direct experience with maintaining reservation system, room assignment and processing hotel documents

TRAINING & SEMINAR ATTENDED

Special Service Culture Transformation Training Program by Le Meridian and Flora Park Hotel

Customer Service

Telephone Ethics

Grooming

Opera System Version 5

Hotel Standard Training

Online Reservation Training

Credit Card Handling Training

PMS Hotel System

EDUCATIONAL ATTAINMENT

Passed 12th Standard in Science Stream, Higher Secondary Education – Kathmandu, Nepal

Modeling Course – The Team Models Inc. Kathmandu, Nepal

Basic Computer Profiency

PERSONAL INFORMATION

Date of Birth : September 26, 1986

Place of Birth : Kathmandu, Nepal

Age : 33

Gender : Female

Height : 5’1”

Weight : 60 Kg.

Status : Single

Religion : Hindu

Nationality : Nepalese

Languages : English, Hindi and Nepali

CHARACTER REFERENCES

Reference will be furnished upon request.

Contact this candidate