SHANNON WELLMAN

Alcoa, TN · 865-***-****

adb746@r.postjobfree.com

I am looking for a new opportunity with a growth-oriented company that will enable me to use my strong management and customer service skills.

EXPERIENCE

SEPTEMBER 2015 – PRESENT

OPTICAL LAB MANAGER, STANTON OPTICAL

Manage and monitor all individual retail transactions while also being a part of the sales process and solving customer service issues

Coaching and training staff on operation of lab equipment and company policy and procedures

Overseeing all day to day operations in finish and full surface lab to ensure optical glasses are manufactured per ANSI Standards

Assisting patients with lens and frame selection using lifestyle questions

Liaison between our customers, Optical Lab and our Optical Vendors guaranteeing quality product and customer service through an average of 97% on time delivery

Coordinate and manage retail and all lab reports, staff and optometrist schedules, payroll, P&L’s, maintaining lens and frame inventory

Dispense, repair, and adjust frames

Troubleshooting and repairing lab equipment

MARCH 2015 – SEPTEMBER 2015

LEAD LAB TECH, VISIONWORKS

Run and manage daily functions in finish and full surface lab alongside the Lab manager to reach goal of JPH and on time percentages

Final inspection of glasses per ANSI Standards using manual and auto lensometer

Trouble shoot and repair lab equipment

FEBURARY 2014 – MARCH 2015

STAFFING SOLUTIONS, DENSO

Production line manufacturing computer chips for automobile airbags, Parts inspection, Inventory, Picking and Packing and Delivery of Parts to other production lines, Lot Tickets, AS400

Kaizen, including but not limited to secretary duties and PowerPoint presentations

Operation of handheld scanner and forklift equipment 2

FEBURARY 2014 – SEPTEMBER 2015

CAREGIVER, AT HOME HEALTH

Helping clients with daily tasks inside their home such as bathing, laundry, cooking, and cleaning

Shopping or running errands for clients

Transportation to doctor appointments

AUGUST 2011 – JANUARY 2014

PERSONAL ASSISTANT/NANNY, DR. JAMES HOWELL

Taking care of household duties, organizing and transporting children to school and activities

Faxing, filing, answering phones

FEBRUARY 2006 - JUNE 2011

SHIPPING CLERK, NEWELL RUBBERMAID

Pick and process orders using a handheld scanner, load and unload trucks using a forklift

Ship and process all FedEx and UPS orders put up new stock

Microsoft Office Applications to verify and produce spreadsheets for deadline

EDUCATION

APRIL 2008 – JUNE 2010

BUSINESS ADMIN, SOUTH COLLEGE

Focus on public speaking and Microsoft Office applications AUGUST 1996 – AUGUST 1998

BUSINESS TECHNOLOGY, WAYNE COUNTY SCHOOLS CAREER CENTER HS Diploma, office skills, payroll bookkeeping, computer programming, Microsoft Applications SKILLS

• Microsoft Applications

• National Optronics Equipment

• Problem-solving

• Detail-Oriented

• Customer Service

• Leadership

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