Supply Chain Analyst
Resume:
THUY (TWEE) PHAN
SUPPLY CHAIN ANALYST
LOGISTICS & OPERATIONS SPECIALIST
***************@*****.***
North Hollywood, CA 91605
www.linkedin.com/in/thuyphan7787
WORK EXPERIENCE
PROFESSIONAL SUMMARY
Supply chain and logistics professional with 7+ years of experience enhancing operations, managing vendor relationships, and improving delivery and cost efficiency across e-commerce and global environments. Adept in cost analysis, inventory planning, and cross-functional collaboration. Skilled in SIOP/S&OP processes and data-driven decision-making using Excel, ERP systems, and BI tools like Power BI and Domo.
Conducted detailed cost analyses—including material usage, labor rates, and tariff impacts—supporting vendor negotiations for cost efficiency. Developed and maintained Excel-based tools for tracking HTS/duty, material costs, and retailer-specific metrics, enhancing reporting accuracy and support decision-making.
Streamlined data integration by creating mass upload templates, achieving 95%+ accuracy in consolidating vendor cost breakdowns into the CostDB system, and guiding cross-functional teams on margin expectations. Nov 2024 - May 2025
Nov 2023 - Aug 2024
Associate Cost Analyst - Munchkin, Van Nuys, CA
EDUCATION
Hamline University - Saint Paul, MN
Master of Business Administration (MBA)
2015 - 2017
2011 - 2014
University of Economic HCMC - Vietnam
Bachelor of Business Administration
SKILLS
Supply Chain & Logistics Management
Cost Analysis & Reporting
Data Analytics (SQL, Excel, Domo,
Power BI, Pivot Table, Oracle, CostDB)
Vendor & Supplier Coordination
ERP Systems (NetSuite, GP/Salespad)
Transportation Management System
(TMS) & E-commerce Operations
Excel, Pivot Table
Inventory Optimization
International Vendor and Team
Collaboration
Process Improvement & SOP
Development
Communication & Negotiation
Upon request
LANGUAGES
English
Vietnamese (Fluent)
Outbound Logistics Supervisor - Abbyson Living LLC, Woodland Hills, CA Managed outbound shipping operations, collaborated with warehouses to redirect returns, and streamlined inventory assignment to improve fulfillment accuracy.
Boosted on-time delivery from 85% to over 90% and cut storage fees by 65% through improved KPI monitoring, carrier coordination, and SOP development.
Reduced transportation costs by 18% and resolved billing discrepancies via regular invoice audits and shipping performance reviews with carriers. May 2020 - Oct 2023
E-commerce Operations Specialist
Noble House Home Furnishings LLC, Chatsworth, CA
Maintained 95%+ on-time delivery by managing outbound orders, monitoring logistics KPIs, and ensuring e-commerce compliance. Audited shipping invoices, disputed invalid charges, and supported seasonal forecast planning to minimize chargebacks and avoid delays. Tracked carrier performance and equipment availability using SQL, Domo, and Excel to drive data-based decisions and logistics efficiency. April 2018 - March 2020
Operations Specialist - Pegasus Maritime Inc, Glendale, CA Managed over 100 export container shipments daily, including booking, documentation, customs clearance, and port coordination to ensure timely vessel onboarding.
Resolved in-transit shipping issues, communicated with overseas agents, and ensured end-to-end visibility from warehouse to final destination. Audited freight invoices and coordinated timely payments with accounting, maintaining accuracy and preventing billing discrepancies. December 2017 - March 2018
Import/Export Coordinator - Gramter International Co., Ltd, El Segundo, CA Coordinated international shipments, managed documentation (BLs, A/N, D/O), and tracked deliveries.
Negotiated with vendors, resolved transportation issues, and prepared financial reports.
REFERENCES
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