Shushan Abramyan

North Hollywood, CA

310-***-****

adb71j@r.postjobfree.com

Objective

To develop my career as a software engineer, working with Python and other technologies. Professional Experience

Field Service Tech: AT&T (Contract) 2/17/20—3/03/20

• Field work in setting up the hardware, and troubleshooting relevant apps for primary elections Tech Ops/Front-End Engineer: Walt Disney DTCI 10/08/18—10/08/19

• Engaging with internal teams to deliver live and on-demand video streams/games/live events for the Disney, ABC, Freeform, ABC News, FX Now, NatGeo, OTV & Hearst station news apps/ websites, international Disney websites, & ESPN

• Bug fixing front-end tickets for Disney sites, dealing with Node, JavaScript ES5, React, JSX using GitLab/GitHub

• Modified Python scripts involving CURL requests for authn/authz and displaying HLS streams

• Troubleshooting bugs/issues with JIRAs, ZenDesk, & Outlook, taking Charles Proxy logs

& HAR logs of platforms such as Apple, Roku, Fire, Android, Kindle, iOS, Chromecast

• Working high-pressure events like Oscars, NBA Playoffs, NBA Finals, launching Quizney, seasonal shows like Bachelor/Bachelorette, internal ad migrations

• Handling issues involving CMS’s, Apache SOLR, Translate Verizon, Adobe Primetime, MVPD’s, APIs (JSON), Verizon Digital Media Services

• Documenting Confluence pages, creating data charts, Excel sheets; using Fabric & NewRelic to create QOE (Quality-of-Experience) data reports sent to stakeholders

• Tracking major outages and service interruptions through PagerDuty

• Leading RCA’s, QOE meetings, training new team members Tier 2 Technical Support Representative: MeasureSquare 1/15/18 10/08/18

• Providing support to clients using 2015, 2017 versions of MeasureSquare commercial, retail, & multi-family Estimating & Measurement flooring software for Windows desktop and iPad (plus using Disto & Bosch lasers) via Nextiva app & GoToMeeting

• Using Camtasia to create video tutorials for Udemy & YouTube

• Technical/sales demos, estimating blueprints for clients like Sherwin Williams & Lowe’s

• Ticketing using HubSpot (+HubSpot Software Sales Certificate) with ZenDesk integration

• Working on company webpage (HTML, CSS, JavaScript)

• Capturing/reporting bugs/development tips, documenting Knowledge Base articles

• Pitched marking/website ideas, inspiring 10% creativity time implemented company-wide

• Pitched and created Wikipedia page for company & advertising slogan/design

• Created employee analysis PowerPoint blueprint; training others on support-related tasks IT Support Analyst: CHE Behavioral Health Services 2/03/17 9/01/17

• Providing Tier П support, building IT department from scratch for an international expanding private company servicing clinicians in 700+ facilities (in-person, phone-calls, video)

• Working with Samsung Knox, MobileIron (MDM), Intellect (BPM), Zoho Desk, SumTotal

(LMS), Advanced Data Systems (ADS), TeamViewer (conferencing)

• Software configs for desktop/tablet/iPad, deployment, training in new EMR

• Beta testing new web and mobile apps, finding and fixing bugs under quick deadlines

• Tweak company websites & Photoshop/GIMP to develop logos for web and mobile

• Installation of workplace hardware/software: Adobe, Outlook, Zoho Desk, SnagIt, etc.

• Conferencing with third-party vendors, dispatching hardware, fixing bugs and software testing

• Implementation of hardware: switches, PCs, VoIP phones, servers, printers, projectors

• Manipulating Excel sheets and some macros, CSV files, data import/export, data manipulation

• Using Microsoft Word, Excel, Powerpoint `

Math Teacher: Halstrom Academy 8/03/15 4/02/16

Administrative Assistant: Raging Motors 1/07/10 3/03/13 Volunteer Work

Westwood Horizons Elderly Care, Ramona Elementary, Lincoln Middle School, Birthright Education

UCLA – B.S. Mathematics 9/14

GCC – Computer Programming Certification Courses

Skills

+HubSpot Certified

+Proficient at Numpy, some Pandas

+Basic SQL proficiency

Bilingual: English, Armenian, some Spanish

Over 100 wpm