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Customer Service Food

Osage, IA
March 09, 2020

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Emmalie Tubbs


Osage, IA, 50461


Talented with strong background in the following areas: Retail, food industry, customer service, and working with others. Passionate about sales, customer relationship management and merchandising. Strategically increase profitability with enhanced displays and appealing ensembles. Responsible and friendly to make customers feel welcome, listen to needs and promote merchandise with practiced care and attention to individual needs. Proficient in merchandising, payment processing and general housekeeping of store areas. Focused, hardworking and punctual with excellent interpersonal and organizational skills.


Money handling

Reliable and punctual

Customer- and service-oriented

Customer service

Energetic self-starter

Verbal/written communication

Reading comprehension skills

Listening skills

Time management ability

Written and oral communication skills

Inventory management

Outgoing personality

Excellent communication skills


Accurate money handling

Active listening

Cash register operation

Strategic planning

Team player mentality

Documentation and recordkeeping

Retail loss prevention

Cash handling accuracy


Sales Associate

Osage, IA

Subway/ Oct 2018 to Current

Prepared food items such as deli and hot sandwiches to meet customer specifications.

Maintained clean, well-organized and properly sanitized front counter area to greet customers.

Completed efficient store opening and closing procedures each day to maintain preparedness for all customer needs.

Maximized time by restocking counter supplies and condiment stations, cleaning windows and emptying trash cans during slow periods.

Monitored dining area and quickly cleaned up spills, reset tables and removed trash to keep area presentable and ready for use.

Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.

Delivered superior customer service focused on quality and meeting customer needs quickly and efficiently.

Organized food preparation stations and replenished supplies to maximize efficiency.

Stored food in designated containers and proper storage locations to prevent spoilage, cross-contamination and illnesses.

Restocked kitchen supplies by rotating food according to dates and time it was put out.

Monitored and counted food stock and supplies to reorder on time.

Talked pleasantly with customers while taking orders and promoted positive image for business.

Used cash register to receive payments by cash, check, credit card and voucher.

Communicated with customer to provide menu offering details and assist with decision-making.

Cleaned and maintained all food preparation stations.

Assisted customers, including answering questions and preparing orders.

Assisted in preparing food by cutting, chopping and marinating meats, vegetables and fruits.

Executed all daily tasks and assisted other team members when needed.

Kept customer and food preparation areas clean and well-organized for maximum efficiency.

Verified orders and bagged items for easy transport.

Cleaned food preparation equipment, work areas and counters to maintain hygienic, sanitary establishment.

Trained sandwich artists to apply attention to detail and commitment to quality.

Informed customers of regular deals or monthly specials, upselling orders.

Washed and sanitized dishes after every use to protect customers.

Performed food preparation tasks by making salads, brewing coffee and tea and slicing meats.

Quickly prepared accurate orders within expected 20-minute timeframe.

Maintained high standards of customer service during high-volume work shifts and fast-paced operations.

Cooked and prepared food items by chopping, dicing and washing ingredients.

Accepted payments and made change to process transactions.

Complied with safety and sanitation guidelines to maintain health and well-being of customers and other staff.

Cleaned and sanitized kitchen equipment, service and dining areas to prevent spreading germs.

Completed opening, closing and shift change tasks to promote store efficiency.


Osage, IA

Walk & Murphy, PLC/ Jan 2020 to Apr 2020

Scheduled conferences and associated travel arrangements, including hotel, airfare and ground transportation.

Responded to telephone inquiries from clients and delivered information to inform and educate callers.

Kept reception area clean and organized to offer positive first impression to every visitor.

Set up and maintained physical and electronic filing systems.

Maintained master calendar for client appointments and court appearances.


Osage, IA

Caseys General Stores Inc./ Nov 2017 to Oct 2018

Provided assistance with purchases, locating items and signing up for rewards programs.

Read weekly sales inserts and monitored price changes.

Trained new team members in cash register operation, stock procedures and customer service.

Troubleshot and resolved issues with cash registers, card scanners and printers.

Assisted Casey's with completing end-of-day counts and securing funds to prevent loss or theft.

Properly verified customer identification for alcohol or tobacco purchases.

Trained new employees in cashiering procedures, offering assistance in resolving any issues.

Wrapped items and bagged purchases properly to prevent merchandise breakage.

Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.

Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.

Resolved issues regarding customer complaints and escalated worsening concerns to Casey's for remediation.

Learned roles of other departments to provide coverage and keep store operational.

Processed customer payments quickly and returned exact change and receipts.

Welcomed customers, offering assistance to help find necessary store items.

Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers.


High School Diploma

Osage High School Dec 2019

Osage, IA

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