Sandhya

Contact: 510-***-****.

Email: adb70x@r.postjobfree.com

SUMMARY

Over 7 years of experience as a Business Analyst in various sectors of business with thorough understanding and knowledge of Software Development Life Cycle (SDLC) methodologies.

Expert communicator and involved in interaction with variety of audience (Product Management, Technical and Architectural teams, Integration Analysts, SMEs, Agile Delivery teams, etc.,).

Actively used Joint Application Development (JAD) sessions for requirements gathering and brainstorming ideas.

Highly proficient in preparing Business Requirement Documents, Functional Specification Documents and supported in preparing Systems Requirement Specifications, Technical Requirements.

Expert in using SQL and working experience on Oracle, SQL Server, DB2 databases. Familiar with ETL, MDM and data loading, data governance in OLAP and OLTP environments and exposure to Big Data platforms.

Developed /maintained all project communication deliverables including Product Roadmap, Release Plans, Change Management and CCB, AGILE Solution Delivery and User Story documentation. .

Experienced in performing Business Process Reengineering/Gap Analysis to check the compatibility of the existing system infrastructure with the new business requirements.

Experienced in translating Business Requirements into Use Case and workflow diagrams using UML Modeling.

Expert in broad range of technologies and proficient in project management tools like Atlassian JIRA, Rally and MS Project.

Strong communication skills when working with developers, project managers, subject-matter experts, stakeholders, system implementers, and application end-users.

Capable of forming and maintaining positive and productive working relationships in internal, external, independent, team environments, creative and aggressive self-starter with integrative thinking skills.

TECHNICAL SKILLS:

Business Skills

Business Process Analysis & Design, Process Improvement, Requirements Gathering, Use Case Modeling, JAD Sessions, Gap Analysis, Impact Analysis, UML Modeling, Requirements Elicitation and Document Management

Methodology

RUP, Agile, Scrum and Waterfall

Languages

Java, SQL, PL/SQL, HTML and XML

Management Tools

Sharepoint2012, Atlassian JIRA, Rally, MS Project

Reporting Tool

Tableau

Database

SQL Server2012, DB2

Operating System Tools

UNIX, Windows Server2012, iOS

PROFESSIONAL EXPEREINCE

Client: Lam Research. Aug 2019 – Till Date

Business Operational Analyst

Responsibilities:

Worked with stakeholders in gathering the requirements

Actively participated in the discovery workshop where we have revisited the application and

captured the gaps in the application.

Prepared the BRD’s for the existing workflows in the application

Used JIRA to capture User stories and defects during the SDLC

Involved in deployment activities

Held working sessions with customers and captured the CIP’s to maintain healthy backlog in JIRA.

Created workflows using VISIO

Client: Cisco Systems, San Jose CA Nov 2018 – Jul 2019

IT Analyst

Responsibilities:

Acted as a liaison between the business and the IT team by planning and conducting analysis for solving complex business problems

Worked on data aggregation, used power excel, added formulas for analytics on modules. Used excel pivot tables for building business intelligence graphs and demonstrating to senior management.

Involved in creating dashboards and reports in Tableau

Involved in User Interface (UI) analysis with the business team to validate accuracy

Participated in identifying the user stories from Epic based on business priority.

Conducted refinement session to keep the backlog clean and in order.

Assisted with the migration activities including upgrades, installations, configurations.

Coordinated in resolving the application related issues with the help of PEGA support team

Supported the team in achieving the localization for seven languages

Coordinated with agents from 10 different locations to gauge the performance of the application

Worked with UAT team to provide training and resolve questions

Involved in the war room activities and played an active role in triaging the issues raised by the partners and the agents

Worked with PSA and the development team to achieve the BAVA (Baseline Application vulnerability Assessment) certification for the project

Client: Cisco Systems, San Jose CA Aug 2015 – Jun 2018

IT Analyst

Cisco is an American multinational technology in the center of Silicon Valley, that develops, manufactures, and sells networking hardware, telecommunications equipment, and other high-technology services and products.

Responsibilities:

•Worked with internal team to build high-level roadmap and timeline to achieve compliance for delivery.

•Worked in a cross functional team environment in SCRUM methodology, used Agile Story development, created user story documents, Epic/Theme and conducted Backlog Grooming sessions for story estimates.

•Performed UAT testing, provided Use Case scenarios to test business cases and managed defects in Triage sessions.

•Prepared product backlog working with product owner and other SME (Subject Matter Experts).

•Prioritized Backlog Items after story point estimation and assigned them to different sprints.

•Facilitated daily stand ups and managed task board with user stories and board.

•Utilized corporation developed Agile SDLC methodology used RALLY for User Story creation, planning, itemizing iteration backlog and prioritizing work items in a sequence for the upcoming iteration.

•Mentored and helped the team grow into a self-managing entity. Encouraged collaboration between the Scrum team and offshore testing teams, provided knowledge transfer during Analysis phase for faster delivery.

•Ran reports using Excel and Business Objects to compare and verify data.

•Conducted User Acceptance Testing for the final testing of the application in UAT environment.

Environment: UML, MS Visio, Enterprise Architect, MS Office, RALLY, MS SharePoint, HP Quality Center.

Polycom, San Jose CA Apr 2014– Aug, 2015

Business Systems Analyst

Polycom is a multinational corporation that develops video, voice and content collaboration and communication technology.

Responsibilities:

Worked in the position of senior business analyst, supported requirements development practice in Polycom project groups, developed business requirements and deliverables for projects.

Reviewed existing FRDs to ensure rate level changes are successfully implemented in current

Responsible for documenting business request assessments and business development processes to make sure that the client and technical teamwork in sync to solve complex business problems.

Facilitated group discussions, workshops and other requirements elicitation techniques to document work products in controlled timeframe and with multiple stakeholders and user groups.

Responsible for data gathering, trending, market analysis and preparation of excel reports for study.

Worked in Agile Delivery Model to design User Stories for iterative development, worked with delivery teams to translate system requirements into story documents, received input and estimates for Scope capture.

Participated in Software Development Life Cycle, conducted Joint Application Development sessions, reviewed business requirements with engineering and technology teams and translated into Model documents.

Worked with architectural teams and engineering teams to create and review Use Case diagrams, Sequence Diagrams, Activity and Flow diagrams.

Performed documentation using MS Word, MS Visio, for modeling and specification documents, reviewed with team and managed approved documents in SharePoint.

Reviewed test plans and functional test cases, performed User Acceptance testing and participated in defect triage meetings to analyze open defects, provided system specification details to match to expected behavior.

Worked in JIRA to document user stories, assigned BA tasks to progress in iterative development.

Assisted QA and provided knowledge transfer to QA, write up of test plans and test cases.

Worked with project management and delivered work status reports on weekly basis, worked with offshore test teams to get estimates for work items, created backlog items – product backlog and managed iteration backlog.

Worked with Project Manager, Product Owner, application development and testing team to align project deliverables, dates and report issues/concerns.

Environment: Microsoft TFS, SQL Server 2012, Office 365.

ICICI Bank, INDIA Sep, 2009 – Jan, 2011

Product Owner

ICICI Bank was originally promoted in 1994 by ICICI Limited, an Indian financial institution, and was its wholly-owned subsidiary. ICICI Bank offers a wide range of banking products and financial services to corporate and retail customers through a variety of delivery channels and through its group companies.

I was the Product Owner for ICICI deliverables in Personal Banking and Internet Banking and we managed to start the online accounts experience to our customers, manage accounts and deposits and other focus areas from internet Banking.

Responsibilities:

Managed development teams in product development and support of client managed applications, worked remotely with teams from various ICICI locations and managed solution delivery.

Carried out formal instructor led classes on suite of products and knowledge transfer sessions to User groups.

Prepared and instructed on e-learning courses, designed requirements and Catalogs.

Developed new product micro-courses and prepared and maintained course collection.

CERTIFICATIONS

June 2017 Certified Salesforce Administrator

EDUCATION

Bachelor’s in computer science (1999-2002)

Osmania University, Hyderabad

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